UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,204 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recieved only half my order with no way to eat it as all the utensils were in the other bag. The driver said they would go get the rest of the order but said the store would not give it to him. I went to the store to get it and they said that didn't happen and he never went back. I contacted support and they gave an auto reply that says we can't help you”

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Posted 4 months ago

“Recieved a meal with a hair baked into the breading of the chicken balls. Uber eats determined (after sending a picture as proof) that the quality of the food wasn't compromised. Then wouldn't respond to messages other than the same scripted response. Absolutely disgusting customer service and policy around foreign objects in food. Have since deleted the app and will never use again.”

UberEATS 1 star review on 15th December 2024

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Posted 4 months ago

“If I could ZERO I would. Placed and order on 12/12, did not receive an item. Filed same day. Called about it. Lady claimed was not eligible and could not say why. Kept saying I'm sorry which is the worst thing you can say to me when you've done nothing. Couldn't even get me a manager or supervisor. Never ever use them even if there r discounts.”

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Posted 4 months ago

“Had to give a star to review, don't deserve a star. I ordered through my instacart account. The order was delivered, but not to my house! They say they can't refund because they can't confirm it wasn't delivered!! Do NOT use them at all! I will be trying to have the charge disputed on my card, hopefully that will work. They sent the email saying they can't refund and it had a reply button. Tried that then got an email saying that my email wasn't the one I originally used, bull. They're playing games with me.”

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Posted 4 months ago

“HIGHLY UNPROFESSIONAL, WILL NOT REFUND YOU OVER WRONG ORDERS AND TRIES TO TELL YOU WHAT YOUR ORDER IS!! DO NOT ORDER FROM THEM GO SKIP!!”

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Posted 4 months ago

“I will just let you know that Uber Eats is absolutely terrible. I wouldn’t even rate them a one star. They delivered my Pizza pie with a missing slice 2 hours later!”

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Posted 4 months ago

“Twice now orders were made wrong. They asked for pictures of the errors that I gladly provided. And the last order was delivered to the wrong house, clearly seen in the delivery photo. When I contacted Uber Eats I was informed that they can't do anything to compensate. "The system is locked". The order was wrong and that is the restaurants fault, You have to take it up with them. And the delivery to the neighbors house (clearly seen in the delivery picture) is acceptable by Uber Eats. "The driver will be notified" No compensation is offered for either mistake. This company doesn't care because there are plenty of other customers. Going back to picking up my own food and canceling my Uber One account. They use to be a great service that I gladly payed the fees for. Now they are sinking in the customer service department. Order at your own risk or if you don't mind the wrong items or delivered to the wrong house.”

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Posted 4 months ago

“Not even one star. Can’t be trusted.”

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Posted 4 months ago

“Ubereats website on IE & Chrome, ios app and android app all showed variety of issues and inconsistency, it took me to place an order for over an hour. I will never use this website again.”

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Posted 4 months ago

“Do not use Uber eats. Your orders can be stolen twice in one day and if you try to get a refund you can wait ten days or just have credit in case you're dumb enough to try a third time.”

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Posted 4 months ago

“They just need to shut down. We placed an ore, immediately realized it was going to the wrong address and tried to cancel it. No driver was assigned, the order was in confirmed status. We reached out to support and they said they couldn’t change the address, cancel it, AND that the cancellation fee would be $21 plus loss of the 15% discount. We asked if they could issue a credit so we can reorder and they said no. Uber Eats is trash. We may not get the cute discount for ordering $30+ but their customer service is way better. Zero stars needs to be an option for review.”

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Posted 4 months ago

“If I could rate a 0 I would. Terrible customer service after tim Hortons forget a whole box of donuts. I ended up getting my 2 coffees but not my whole box of donuts and then they wouldn't refund me for the donuts I didn't get.”

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Posted 4 months ago

“Uber Eats is DUMB DUMB DUMB! I can add a delivery address and get to add an order only to be told AT THE END that they don't deliver. DUMB DUMB DUMB!”

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Posted 4 months ago

“Worst app ever! Must avoid! FINALLY I'VE DELETED IT! VERY UNHAPPY!”

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Posted 4 months ago

“So I just placed an order (keep in mind I order quite often from there) and I noticed that the order was made to be delivered to a SafeWay near my house for some reason. So I went in and tried to change the address and then it said the Safeway was too far, it’s a 3 minute drive from house. Anyway, it charged me 16$ although I literally canceled seconds after ordering when it said it couldn’t deliver to my house. This must be the most absurd thing ever.”

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Posted 4 months ago

“I ordered jack daniales but they not complete order 3days also not refund my money.that is verry bad I don’t want to use this app again”

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Posted 4 months ago

“This review is coming from an Uber Eats delivery driver. I ordered breakfast for work an hour before I had to leave. I ordered it at 620. It didn’t arrive until after 730. I had to race to work. When I saw it was going to be late I wanted to cancel it and they were going to charge me $17.50 to cancel it. My driver was supposed to be a female named Ashley. I had a male driver show up in a totally different vehicle. He REEKED of weed. Do you know how disgusting that is that I had to eat food being delivered by a driver that reeked of weed? It’s people like this that give us good drivers a bad name. Of course I gave them a thumbs down and reported them to uber. I was tempted to take their tip away but didn’t.”

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Posted 4 months ago

“I used to always order from skip the dishes and nothing but problems. Since ordering with uber eats the service has been amazing..food hot and fast..amazing couriers”

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Posted 4 months ago

“You can’t use SNAP. If you try to use SNAP on the app, it doesn’t give you the option. If you look up online “use snap uber eats”, you will see something come up that says use snap on the internet, not the mobile app. That is a way to just make you angry, because unlike doordash, UberEats will not allow you to use snap the right way, (they have to ask for your code, and they don’t). So UberEats will allow you to place an order, with your SNAP added as payment for food ALONG with your credit card for payment of fees. They will intentionally do this to charge your card service fees knowing the order will be cancelled because they never asked you to verify your pin. So, not only will you be without food but they will charge you the 10 or 20 dollars in fees and have it pend for 7-14 days without providing the customer anyway to address or get support for the issue.”

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Posted 4 months ago

“Awful service, have ask everyone I know not to use uber eat again including all my families. I selected items I want to save as to order when I arrive my destination. while saving it, I mistakenly press order and immediately cancel it. Just few seconds, uber eat took £27.21 from account. I messaged support team, they never reviewed my claim instead I received automatic message charging me for food I didn't receive. No phone, no email, looks funny. How can a company like that not have direct phone or live chat.”

Helpful Report

Posted 4 months ago

UberEATS is rated 1.1 based on 9,204 reviews