UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,837 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,837 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber eats canceled my order still charged me the full price there was no way to get ahold of them especially online they suck as far as customer service. It was a tiny mistake of my puppy stepping on my laptop long story short i'm out 30$ with no food. Grubhub is soooooooo much better!!!”

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Posted 3 months ago

“Uber eats in Philadelphia. Driver Maria.. worse experience ever. Pretty sure she ate our order, took more than an hour to arrive. Only one hamburger arrived from a 46 usd order. They never refunded the whole thing. There is no way to know if she’s still an Uber Eats.. hopefully not…”

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Posted 3 months ago

“It's really annoying & frustration, how the system is taking for ever to reply and at the end an auto reply will come up without understanding what is the real issue is, seriously guys just hire more people, you gain lots of money ! I ordered through them to get grocery from Flink, I cancelled the order and the driver returned the items back in good condition, why the system is refusing to refund my money back ???? Seriously what is going on here?”

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Posted 3 months ago

“Garbage service. I waited two hours for an order that consisted of three items from Speedway. My slushee was coloured water. Garbage service!”

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Posted 3 months ago

“The order got cancelled. I had paid the order. UBER never returned my money.”

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Posted 3 months ago

“In my account, I was given two total price receipts for the same order. One charged me twice for the tip (the same amount twice). It charged me for the double tip on my bank statement. Uber Support never replied to my online form request. Uber Eats Chat only mentioned to me that I should have changed the double tip within an hour, which I never thought to do since I had only given one tip and the total of the order was as expected. Its computer quality control, as well as support, is/are horrendous.”

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Posted 3 months ago

“It’s a rip off. I ordered and did not receive everything. They refused to give a refund.”

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Posted 3 months ago

“All 3 orders got cancelled you guys are horrible please quit ur job”

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Posted 3 months ago

“If I could give NEGATIVE stars I would. Bought a digital gc and cannot use funds. Customer service sucks and is ai messaging. Refused to help so im out $20! I couldn't add a payment so I had to purchase a digital giftcard. Ai messaging isn't helpful and is slow. Foreign lady was polite but unhelpful as well. Never used them before and won't ever again.”

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Posted 3 months ago

“Food was not delivered and theybare not assisting”

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Posted 3 months ago

“Refuses to take responsibility for the delivery person who did not respect the contact details and left the order without security. The order may have been stolen by someone else or the delivery person himself.”

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Posted 3 months ago

“After more than 200 orders I deleted my account. Good riddance. I can’t tell you how much money we’ve lost from this company. Food that’s missing or wrong items weren’t reciprocated monetarily or other. They’re Uber One was a joke. My daughter took Uber One and I didn’t, you don’t get the discounts if you have Uber one. I. Fact I saved more without as my daughter who made the same order in the same living room. Stolen food. Once the driver brought himself to our house and messaged that the order was picked up by someone else. Why drive to my house then? You couldn’t know where my house was if someone picked it up already. I hope it was good. Once they tell you a manager will call you, know you lost your money. “You don’t qualify for any refund at this time”. We’ve heard it too many times. Goodbye and I will never use Ubereats again.”

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Posted 3 months ago

“I was at a hotel for a night and decided to order from UberEATS. The hotel I was staying at was on accesible by car because you had to go through a highway to get here. First time I ordered, I had to call and cancel to get a refund because my courier was on a bicycle.. Luckily, I was able to get a refund but I shouldnt be getting a bicycle courier if I can only be reached by car. Later in the evening, I decided to try again because we get hungry, right? AGAIN, bicycle courier, cancelled order but this time I wasnt able to get a refund and I was charged 24.99 cancellation fee... MAKES ABSOLUTELY NO SENSE WHY IM GETTING BICYCLE COURIERS FOR A CAR ONLY ACCESSIBLE LOCATION Deleted app ASAP. Tried to get help but of course "nothing we can do" F*ck UberEATS”

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Posted 3 months ago

“Ordered Buddy's Pizza through UberEATS at 4:54 pm, was given delivery time as 6:34 pm. The order was picked up from Buddy's on time but then it kept getting pushed back until it was no longer arriving until 7:34 pm. By that time I gave up and canceled the order. Extremely upset and disappointed in UberEATS.”

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Posted 3 months ago

“Uber eats is trash. I keep getting orders everyday of just one popeyes dipping sauce, 4 to 5 times a day. I have called and emailed them and they doing nothing. I asked them to block my address from who ever is doing this but I'm still getting them.”

UberEATS 1 star review on 28th July 2024

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Posted 3 months ago

“I ordered two burritos and when I received my order both burritos were soggy and wet and you can see a white juicy on the foil. So I reached out to Ubereats help because I wanted to return my order to the restaurant and have them redo it because there is no hell I’m going to have my kids eat a uncooked soggy wet burritos that will for sure give them stomach aches or food poisoning but the customer service team said sorry we don’t have a option for return orders and we can’t refund your money but they will reach out to the restaurant to make sure this doesn’t happen again. Smfh This is ridiculous and they are ripping off customers. UberEats should be ashamed of themselves. I will never waste my money again on this App.”

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Posted 3 months ago

“Uber Eats is a scam. The company refuses to provide a refund for missing items from a delivery. The vendor from which I ordered did not have an item in stock, and sent a nite stating that I should request a refund. Uber Eats refused to do so. This is illegal and forfeits the position of Uber Eats as a legitimate business. They are scammers and crooks. I have been refunded by PayPal after disputing the payment with them. PayPal will now pursue the matter with Uber Eats, a process much costlier than simply giving me the refund to which I am legally entitled. As always, I win.”

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Posted 3 months ago

“Just ordered an Indian and it is now being delivered to the hotel I was in last week 200 miles from my home. Tried to cancel the order but Uber wouldn’t allow me. Got a call from the delivery driver to tell me he was in the hotel lobby. Bloody useless (not the drivers fault). Uber you absolutely suck. Never again”

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Posted 3 months ago

“APPALLING!!! The customer service is atrocious and that is putting it mildly. A row of unprofessional robots answering calls and following the same script. Barely a brain cell to rub together . Rudeness and incompetence beyond comprehension. I spoke to several unhelpful robots and not one of them could string a sentence together. Three of them hung up the call. Refused to refund me after the driver disappeared with the food. Who is going to hold these SCAMMERS to account? I have ordered a charge back from my bank , trading standards and financial Ombudsman contacted . AVOID AVOID AVOID !”

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Posted 3 months ago

“I would give it zero stars actually, Uber eats drivers are not paid fairly and the amounts that we accept the orders for are not always what we get even when we go from the restaurant straight to the place the customer still has the right to lower the tip which is ridiculous. I drove 21 mi out of the way with my own car just to get $13 when I accepted the order for at least $18, Uber eats is a rip off”

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Posted 3 months ago

UberEATS is rated 1.1 based on 7,837 reviews