UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,882 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my 1st order tonight. Entered promotion code for $ 10.00 off my order. NEVER RECEIVED MY DISCOUNT???”

Helpful Report

Posted 1 year ago

“Ordered via UBER EATS, money deducted, UBER CANCELLED THE ORDER, NO MONEY REFUND YOU CANNOT FIND A NUMBER TO SPEAK TO ANYONE, THE EMAIL ADDRESS LISTED IS NO LONGER WORKING STAY AWAY FROM TEJESE CROOKS, NEVER EVER AGAIN !!!! HOPE.YOUR BISINESS COLLAPSE”

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Posted 1 year ago

“Uber Eats is the WORST ever!!!!!! They steal your money! Do not deliver on time. Do not refund money for items that were not delivered! Customer service is disgusting! Uber Eats is the most disgusting company to ever use! DO NOT ever use this service! Go to door dash or grub hub! They actually have great customer service and do right by their customers! UBER EATS STEALS YOU MONEY!!!!!!!!!!!!!!!!!!!!!!”

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Posted 1 year ago

“the most stupid customer service of all time”

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Posted 1 year ago

“Uber eats delivery driver Kwasi stole our food and uber eats refuse to compensate us. Do not use them”

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Posted 1 year ago

“About my product - which was canceled by the store itself. The money was not returned. thieves -It was returned from £35. Only 10 pounds. Shame .I will not use this über eat again .Be careful people.”

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Posted 1 year ago

“Uber eats is the absolute worst. They used to have amazing customer service and actually tend to issues. Most of the service agents either don’t care or have zero clue what they are talking about. Will be switching to Skip the dishes or door dash - anything but Uber Eats.”

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Posted 1 year ago

“Customer service is absolutely horrible. Half the agents don’t understand english and will end the chat prematurely without resolving any issues.”

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Posted 1 year ago

“Charged wrong price and when transaction cleared on my credit card 3 days later, they wouldn’t correct it because it was past 48 hours. I was overcharged by 60%.”

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Posted 1 year ago

“Very poor customer service. Not the first time I've had bad customer support. Even though I have provided evidence of a wrong order been sent, I'm still being refused a refund and now customer support are ignoring my messages. I have paid for goods that I have not received. I have been with uber one for a long time and this is how they treat valued custom”

UberEATS 1 star review on 1st November 2023

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Posted 1 year ago

“I cancelled my account after my delivery person brought me an expired chocolate milk that was just clunks when I poured it out. Uber Eats doesn't believe in giving refunds for these kinds of situations. Door Dash is by far the better delivery service! They instantly credit you your money back without the hassle.”

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Posted 1 year ago

“Uber eats mcdonald's Wolviston Rd billingham took nearly a hour to arrive stone cold items missing this is not the first time items have been missing when contacting McDonald’s they say its ubers fault its not uber that make the order up its mcdonald's and uber over charge for delivery this is the last time I order via uber you are con men and robbers”

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Posted 1 year ago

“They don't care if your food arrives late or cold. They just come up with some excuse. Waiting an hour for a food delivery is ridiculous. Food that would cost 50 $ ended up costing me 70$ and then ended up throwing half of it away.”

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Posted 1 year ago

“I'M DONE WITH UBER EATS FOR GOOD THIS TIME! I am a LOYAL uber eats customer (actually WAS after this) I have had trouble with them a lot this week but gave another chance. Today was the last straw. I ordered from co-op through card. My phone glitched which is out of my control so while waiting for my order I never heard anyone know on the door or ring the bell. but when my phone was finally back on I got the message my order was cancelled and the money will not be refunded. I have to suffer and be robbed by uber eats because your delivery person is INCOMPETENT??? My phone rebooted on it's own so I have to be ROBBED AND PUNISHED for these things??? AFTER ALL THE YEARS OF LOYALTY TO UBER EATS...Just one mishap out of my control and I'M TREATED LIKE THIS. Wow..Other members of my family say that Deliveroo is not perfect but so much less stress than uber eats and ACTUALLY wonder why I still use uber eats. IT'S ABOUT TIME I DELETE UBER EATS APP AND GO TO A LESS STRESSFUL COMPETITOR THAT APPRECIATES THEIR LOYAL CUSTOMERS.”

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Posted 1 year ago

“Terrible company waited over an hour for my food and they cancelled it so I was left at work with no food. Previously I got food poisoning from them. They are trash don't take care of their customers and don't care”

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Posted 1 year ago

“Ordered food from restaurant 5 minutes away from me and didn’t get it after 1h waiting so choose to cancel and still get charged for food and delivery. the worst customer service ever.”

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Posted 1 year ago

“UberEats has repeatedly ripped me off. I have been charged multiple times for missing or wrong items- and tried to get help. The response is always the same- "This order is not eligible for a refund." I have even asked that they just refund the money for the missing item- and it's always "no ". After my experience tonight - where I was brought two completely way off base wrong items and charged for them - I am completely done with them. They are rip off artists and crooks - beyond a shadow of a doubt. Steer clear!”

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Posted 1 year ago

“I'm making it my mission in life to never use them again! The worst customer service and they couldn't care less if your order arrives five hours later.”

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Posted 1 year ago

“They're good at calling you fraudulent if you cancel orders which you have a right to do but they rip off their drivers with orders and they get rich off the backs of the drivers they're very unprofessional and they're crooks”

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Posted 1 year ago

“Don’t want to issue a refund because I have had refunds in the past for either missing items, receiving other people’s orders, and for poor inedible grocery items, not fit for purpose!”

UberEATS 1 star review on 28th October 2023

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Posted 1 year ago

UberEATS is rated 1.1 based on 7,882 reviews