UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,850 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

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“DO NOT ORDER FROM UBER!! Scum worthless employees are now pulling a scam where several people attempt to pick up your order and whoever succeeds will keep your food. These employees are PATHETIC.”

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Posted 6 months ago

“I ordered Uber Eats Starbucks yesterday at my work. I was ordering coffee and lunch for my coworkers, who are nurses and working hard. The order was promised to be delivered by 12:00 latest. Instead we got nothing but delays, first it was delayed til 12:15, then 12:30. I tried contacting support and all they would say was it would be delivered by 12:43. Then I tried to contact the delivery guy, who for some reason was coming via ebike. His phone went to voice-mail after 2 rings. I was then told it would be delivered by 1 and then 1:15. I tried to message the delivery guy telling him my coworker was starving and then next thing I knew the entire order got cancelled. All this with absolutely no explanation! I apologized profusely to my coworkers and felt so bad. Worst service ever!”

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Posted 6 months ago

“Horrible company they rip people off the charges me double with out explain anything before they charge. They explain after they charge you. I will never use them again.”

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Posted 6 months ago

“The biggest issue for me is the total lack of customer serive. We ordered dinner for five people. When we received our order if was someone else’s order. A single meal instead of the five we ordered. It was physically impossible to speak to someone or to get the issue resolved. Uber eats literally has no customer service available to deal with an issue as it occurs. 12 hours later 2way past the dinner we were supposed to have and Uber eats has still not responded to our customer support query. Uber eats is ok until something goes wrong. Once it does, don’t expect any kind of resolution for days. In other words, you aren’t getting your meal!”

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Posted 6 months ago

“If I could put a zero star review I honestly would do. Had the worst experience ever. Food arrived an hour to 1/2 hours later freezing cold taste and look horrible. Driver stopped on the way and didn’t move for a good ten minutes. Unacceptable Uber eats wouldn’t do anything about it”

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Posted 6 months ago

“Horrible offer 40% off on email didn't honor it text support gave me a bull story about it was only good for one store Domino's but it said on promo next three orders when you click it takes you straight to all stores I will never order from them again charged me $63,00 for breakfast don't waste your time it's like rubic's cube to talk to someone when you do they give you the run around DO NOT USE UBER EATS ,RIP OFF”

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Posted 6 months ago

“Never order from uber eats again. Food is over 2 hrs late but when you call them, their automated calls won't put you through the right place. This is the last time I use them... their delivery driver isn't even answering their calls”

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Posted 6 months ago

“One word. Useless!”

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Posted 6 months ago

“I placed an order at 1:00 PM and Never received it call to report it and they didn’t want to refund my money in full. They want to pay me part of it and they didn’t pay me all of it. My order was only $30 and it took almost $50 on my card The third time it happened I don’t know why try it again thinking it would be better. I will never order Uber eats again. I have to walk and get my order because if you take the money off my car, you should replace it in full, not partial payment they gave me part of it back $37. I had to re-order my order and go pick it up and end up not getting anything to eat until 5:00 PM. They don’t ever have to worry about me again worst service ever three strikes you out and have happened three times worst service ever they need to add a zero for ratings because that’s what the ratings is for me is zero not 1 zero”

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Posted 6 months ago

“I’m so angry I don’t know if I can type! The same driver has had an excuse not to get my meal to me. I called customer service twice and could barely understand what was said. I’ve had to cancel my first order and reorder…and now I wait. While the delivery guy eats my food! This is not good for business!”

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Posted 6 months ago

“I've been ordering from Renzo's for the last few months consistently and the food has been nothing but great today I ordered the veal parmesan at 5:00 p.m. on May 24th 2024 the veal parmesan sub and I was shocked after eating the delicious rice balls I bit into the hero and it was a paste mixture similar to newborn baby food and bread crumbs that was the consistency it was harder to bite through the soft roll then the mixture that they spooned on to the hero. I never write bad reviews but this one was begging to be written $15 hero into the freaking garbage I was more disgusted that they let this out of the store never mind the taste and consistency”

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Posted 6 months ago

“Worst experience I've ever had in my life trying to order food. Uber eats is somebody you definitely don't want to do business with. We had to pay over $32 to have our food delivered! You can get a hold of anybody via telephone. Terrible customer service. I tried to cancel my order and they said they were there picking it up. That was a lie! I called the place where the food was being made and it wasn't even finished yet.”

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Posted 6 months ago

“First they were so late the food was cold (restaurant was 4 minutes away) they would not refund. Not even after sending the photo. Never ordering through them”

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Posted 6 months ago

“Zero star rating. Tried to charge me $114 in Sydney. I live overseas. FRAUDULENT company. Never use them or give your details. My bank recovering money. I will sue them”

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Posted 6 months ago

“I called the restaurant because we did not receive all of our food that was delivered but she said our order was only $18.74 and we payed Uber eats $27.74 plus $2.91. I don’t understand because the restaurant said that they delivered the first order for free. Why are we paying over $30.00 for an $18.74 order. If I could give no stars that is what I would give. When I tried to get a refund on Uber Eats app it said form 404 not found. Evidently you don’t want anyone to get their money back because you do dishonest business. Thank you”

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Posted 6 months ago

“They steal your money! No refund for unsafe food. Could not get help due to the app not working. When finally got through next day, they said too bad, nothing we can do. Supposed to have up to 48 hours, but guess they don’t even honor that policy. Total thieves”

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Posted 6 months ago

“Uber eats in Sweden has been delivering cold food to me for several years now. When you complain they say the same say exact thing every time. We will try to do out very best better next time! What a lousy customer service practice!”

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Posted 6 months ago

“I was led to believe that I was ordering from a place called pardon the cheesesteak and in all actuality I got a dumb cheesesteak from IHOP. When I reach out to Uber Eats, all they did was apologize and would not give me my refund. Talking about, they won’t let it happen again. I know it won’t happen again because I’m just using DoorDash moving forward. I’ve never had misleading information from DoorDash.”

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Posted 6 months ago

“Worse company they are a lier. I contacted them minutes after my delivered food was half eaten and they saying I didn't contacted them rghr away. I did it with phone calls and they the app. They are liers. Don't use ther service anymore”

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Posted 6 months ago

“I selected WHITE meat WITHOUT wings in order selection, but received DARK meat WITH wings instead, which is not what I requested. I believe I should not be charged for this incorrect order. Also, it should be highlight Uber's inability to rectify the situation of an incorrect order based on the selection that is clearly on the menu.”

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Posted 6 months ago

UberEATS is rated 1.1 based on 7,850 reviews