UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,830 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,830 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRENDOUS EXPERIENCE WITH CUSTOMER SERVICE. They failed to honor the promised promotion. They failed to deliver several of the items ordered. Attempts to resolve the overcharge extended over about 7 weeks - with countless nonsensical (AI-generated??) totally inappropriate responses on their website "help" chats. NEVER AGAIN !!!!!!!!”

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Posted 3 months ago

“After waiting nearly two hours the app let me know my order was picked up by Martin-Catalin. I could see his movement on the app map. Suddenly I was informed that the driver had cancelled my order. I was then left with no food at just before 9pm at night. This is absolutely disgusting service!”

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Posted 3 months ago

“I canceled my order within a minute of placing it and was charged. Uber Eats refuse to refund my money for food I didn’t receive. I will never use them ever again!!!”

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Posted 3 months ago

“Beyond awful service. Beyond awful customer service”

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Posted 3 months ago

“I am deeply frustrated and disappointed by the lack of explanation for my account deactivation and the subsequent failure to resolve this issue despite my diligent efforts to seek clarification and support. Firstly, I want to emphasize that, as a dedicated Uber eats driver, I have always prioritized the safety and satisfaction of my customers. My commitment to providing excellent service is evident through my consistently high ratings and the absence of any passenger complaints. Therefore, it is particularly disheartening to be subjected to deactivations without any justifiable reason or proper explanation. Despite my attempts to present some evidence and engage with your support team to rectify the situation, I have encountered significant barriers in having my account reactivated. The promises made by your support personnel to resolve the issue have proven empty, as my account remains deactivated, causing undesirable financial hardship for me and my family. With no reasonable explanation for the repeated deactivations and the evidence available to prove my innocence, I feel compelled to take further action. I kindly request that you provide me with a prompt and detailed explanation for the deactivation of my account. reactivate my account without any further delay.If these requests are not met, kindly be advised that I am prepared to take this matter to court to seek legal recourse and ensure that my rights are properly protected. I trust that it will not come to such measures and that Uber eats, as a well-established and reputable company, will demonstrate its commitment to fairness, justice, and providing opportunities to loyal drivers like myself.It is my ardent hope that this appeal receives immediate attention and that my account will be reactivated promptly. I am eagerly awaiting your prompt response and resolution of this matter.Thank you for your attention to this pressing issue.”

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Posted 3 months ago

“Awful customer service.”

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Posted 3 months ago

“They do not mention anything about cancellation charge and take a hefty amt as cancellation charge once you confirm the cancellation. Their customer support is a joke”

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Posted 3 months ago

“My daughter was forced to pay almost $30 three times, which she did not owe, from a food delivery order even though an account supervisor apologized for repetitive irrelevant responses and advised he was on top of the matter, which was never resolved. He even stated in his message he would not let us down. I stayed on top of the issue for over a year with no results. The customer service was terrible and I never got my money back. The other aspect I did not appreciate is that we thought the matter was resolved but when my daughter ordered an Uber ride they would not let her use the service until she paid the almost $30 charge even though technically she did not owe the money. Please be careful.”

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Posted 3 months ago

“Wrong orders and cold food. If you complain they will send you an automatic message.”

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Posted 3 months ago

“Uber eats is the worse. Never using Uber again. I had a duplicated order and was charged for a cancelation fee. Won't recommend. Please use other apps. There are times I would request a cab, the price is ridiculous as well. I have someone else request for the same trip and on their app it was cheaper with the same uber app. So weird but Lyft is much cheaper.”

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Posted 3 months ago

“Literally any other service is better. They constantly cancel orders after having you wait for an hour or more and don’t care about your time. I would zero stars if I could.”

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Posted 3 months ago

“I ORDERED TACO BELL WAITED 2 HOURS NEVER GOT MY ORDER WASTED $15 FOR NOTHING THEY STOLE MY MONEY I WOULD NOT RECOMMEND UBER EATS AT ALL DEFINITELY USE DOORDASH UBER EATS IS STEALING SO UNLESS YOU WANT THAT I WILL NOT GO HERE!!!!!”

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Posted 3 months ago

“They are horrible: wouldn’t sent me a refund for food they didn’t deliver.”

UberEATS 1 star review on 23rd August 2024

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Posted 3 months ago

“UE can take their $5 tip and insert it firmly up their poop chute. Rude and pathetic service. Tries to trick you into their UberOne program. FAIL !!”

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Posted 3 months ago

“Uber Eats Support has contacted me and both parties are trying to resolve the problem.”

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Posted 3 months ago

“Scammed me for my money I will from now on use justeat much better”

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Posted 3 months ago

“I would give zero stars if I could. Uber Eats is the most unprofessional company I have ever dealt with. They are absolutely infuriating. Their customer service is horrific and basically useless. Dealing with them can literally drive you to the edge and raise your blood pressure. It’s like a bad movie/ surreal. I recently had a food safety issue. My food was delivered uncovered, and unsealed. Completely exposed. Obviously I didn't feel safe about eating that so I had to throw it out, but first I took some photos to submit. I spoke with literally eight different Uber Eats agents over the phone, …..none of them could help me. They kept telling me that a mysterious “specialized department” would contact me by email. ( I truly do not think that department even exists.) I was not contacted. I called yet again. The phone agents have literally no ability to solve your problem, get you a refund or do anything. They just pass the message along to the mysterious department that you are not allowed to speak with. No case #, no ticket or claim #. You are basically at their mercy so they can blow you off. The next agent told me he would escalate it and guaranteed that the specialized team would email me within two hours. That never happened. So then I called again for what seemed like the 10th time and the next agent told me that the previous agent gave me false information and that they “shouldn’t have said that”. Then I was told I would be contacted within six hours. Never happened. I called again for about the 11th time and finally spoke with an agent who said “actually your issue is “not eligible for a refund.”— WTF? If food safety is not eligible for a refund, then what is? There is literally no one to speak with. The mysterious “specialized department” never contacts you. Uber Eats is a company that wears you down until you give up, so that they can literally steal your money. Which is exactly what they did. I basically threw $45 into the garbage can. I have canceled my account and deleted the app. I will never, ever do business with them again. They should be sued and I hope they go bankrupt. Truly Evil.”

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Posted 3 months ago

“I have never used uber eats... and now given what transpired I do not believe I every will, that's too bad, for you. i will take my business somewhere else. Here is what happened: I ordered from wine rack, no problem the gentleman showed up with the product, by account wans credited, no problem, little high price for the convenience but that's ok. Next he gets a text message that the order got cancelled yet I did not do it, in fact I was outside chatting with him while he waited. Another guy was apparently on his way with uber eats order back to be, I understand things happen and i waited. Only not to hear a thing about it again. I chatted with uber eats customer service rep, who has cleared things up and told that she will put into my uber eats account monet and extra too to pay for my inconvenience. I am learning my lesson, that She will add some uber cash on top of what i paid for the order to compensate me for the trouble. Few days later, I see another credit for the exact amount, I call the customer service rep is trying to tell me the bank did that and I should speak with them. What a load of bs. Save your money, never order from uber eats. I just moved to town, thought it would be cool to try it. I have learned a bitter lesson.”

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Posted 3 months ago

“Wish I could give zero stars. SONIA the support agent can suck my ass.”

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Posted 3 months ago

“My driver got pulled over by police. Then couldn't find my location. Canceled the order twice. Said she was at my location twice. Then you can't advise Uber of this.”

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Posted 3 months ago

UberEATS is rated 1.1 based on 7,830 reviews