UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,103 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 9,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was deceived by an online scammer which took my hard-earned money through falsehoods. I lost cash that I had worked tirelessly for. They wouldn’t let me withdraw a single cent and kept insisting that I pay taxes. Fortunately, A friend of my introduced me to 𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒 and I was able to recover all my investment back.”

Helpful Report

Posted 2 months ago

“Uber eats literally pays there employees 5-12 bucks an hour. They don’t even cover gas expenses or anything. I have a few friends that do it. They will get 10 dollars for going into a mall and getting two orders. After that 20 minutes, another 25 minute drive to the first stop. After that dropped off which would approximately be 15 minutes. They then drive another 24 minutes with an approximate drop off of 10-15 mins. This is by far against any human rights code I have ever seen. Equal pay for everyone working.”

Helpful Report

Posted 3 months ago

“It took 30 minutes longer than the original estimated delivery time, and the food was cold, and the drink was watered down with the ice.”

Helpful Report

Posted 3 months ago

“Uber eats did a great job. I was disappointed in Outback Steakhouse. I had a wonderfully prepared meal. Once again, no fork for my food, no napkins, and no salt and pepper. I’m at work and don’t have access to these items.”

Helpful Report

Posted 6 months ago

“UberEAST Complaints ➒⓿➍⓿➊➍⓿➐➒➊ ] Online complain, 24/7)9040+140-791 ( Uber Eats complaint customer service /credit card/ report Transaction),1800-258-8754 (Report online refund related ⑨⓪④⓪①④⓪⑦⑨①, Online Solution..”

Helpful Report

Posted 9 months ago

“I was happy that I didn't need to travel to pick up the food but I was under the impression that I didn't have to pay a delivery fee if I spent over £15, but not only did I have to pay a delivery fee but I was charged a service fee of just under £3, which was added afterwards. I did not see the additional expenses at the time of placing the order. The app asked if I wanted to tip the driver but if they are charging a 10% service charge, that means I don't have a choice of whether I want to tip the driver. It also means, had I agreed to tip the driver, I would have been charged twice! It was my very first time of using Uber Eats. I knew nothing about the pin number I was supposed to give them and not could I find it! That wasted a lot of time. In the end (after about ten minutes he took a photo of the house number.”

Helpful Report

Posted 9 months ago

“Is there an award for world's slowest web site?”

Helpful Report

Posted 10 months ago

“UberEats was just a shade better than DoorDash on an order from Miso Sushi Restaurant in Kingston NY. Couldn’t find 10 piece sashimi offering that is supposedly an offering. At least the rep bore with me as I ordered piece by piece and didn’t hang up on me like the rep at DoorDash”

Helpful Report

Posted 10 months ago

“Uber priority is a fares and an outright lie!!.. shame on you arrogant drivers.. they spoke to me with absolute rudeness!… DO NOY USE PRIORITY IT IS NOT ENSURED AS I WAITED 52 minutes for a 15 min. Delivery Tops!!!”

Helpful Report

Posted 10 months ago

“Is it an Uber eats policy to drop food at door leave. No text no way for customer to know foods getting cold. This happened before a few times. I try not to use Uber. Even with deliver instructions (ring Doorbell) same they just leave at door drive away. $54 and Im microwave my dinner again. Tonight 3star for fining my address being n time. My dog got up went to door. My food on step driver leaving my driveway. Ugh come on every driver does this why??? Twice before Uber eats left food at wrong address. Or They don’t knock foods been left at my door -0 they don’t contact customer I didn’t log in and I don’t have the app so can’t write review on Uber website.”

Helpful Report

Posted 1 year ago

“My wife and I both have Uber eats and will not use it ever again! They screw up the offer every time - We are ✅ done- Will order direct from restaurants from now on.”

Helpful Report

Posted 1 year ago

“Used to be great. Now suck! Very poor customer service. Food over one hour late lately with 2 orders. Uber eats Cancelled a pre-ordered meal with 5 minute notice prior to a business lunch they were supposed to supply. Uber eats purchased Postmates and we experienced similar issues. Hoping they don’t buy out DoorDash. Lookin like a anti-trust issue.”

Helpful Report

Posted 1 year ago

“The way they display the map with a rectangle on top, it is impossible to see where the driver is. If I accidentally close the map, there is no way to reopen. They send me emails about discounts, but on this order I got a discount of less than one dollar”

Helpful Report

Posted 1 year ago

“The delivery drivers are great, but I never get the food I pay for. Something is always wrong, missing items I paid for, incorrect sauces, etc. I called the restaurant that I ordered from last, and they said there is a problem in how they receive the orders from Uber. I don't know who is to blame here, but they need to get it together on both ends. I'm also still waiting to hear about missing items that they emailed me about weeks ago. Supposedly they opened an inquiry, but I've never heard back. Will stick with DoorDash since they are reliable. Bye Uber!”

Helpful Report

Posted 1 year ago

“I had a delivery driver issue with my order and wasn't able to resolve it through the app but I contacted them on several other avenues and they refunded me and also are investigating the complaint! I appreciate them for actually helping me thank u”

Helpful Report

Posted 1 year ago

“My recent experiences with Uber Eats are a refund for an undelivered order and a pending one for an order canceled by the driver. I will not be using Uber Eats in the future. The fees are hii you get and the delivery is sketchy at best. On several occasions I’ve had to wait over an hour for a meal to arrive and it’s often incorrectly. Uber Eats customer service is abysmal, giving you only a live chat option at best. I’m going to order locally from now on.”

UberEATS 3 star review on 27th April 2023

Helpful Report

Posted 1 year ago

“Never got my food, but they didn't charge me for it.”

Helpful Report

Posted 2 years ago

“The worst ever company delivering food. Made me wait 2 hours and I had to catch a flight. Simply pathetic. Never order from Ubereats.”

Helpful Report

Posted 3 years ago

“This is mainly my suggestions for ubereats, although I will be writing a review as well. I have noticed maybe 50% of my orders are mostly wrong items (10% someone else's order) or missing items. I would think by now ubereats should have a way to counter this for example- just re-check to see if you have all of the order correct. You can do this before you give the divers the food. The same way an in-person customer double-checks before leaving the establishment, this way you will cut-down on having to refund the customer. All in all my review is 3 stars because I get a lot of wrong deliveries and or missing items.”

Helpful Report

Posted 3 years ago

“where do i start, do del. as quick as possible and accept goo paying shorter trips, key to good p/hr $....”

Helpful Report

Posted 3 years ago

UberEATS is rated 1.1 based on 9,103 reviews