Direct Beautique Reviews

Name: Direct Beautique
Rating: 4.65

4.7 Rating 2,457 Reviews

92 %

of reviewers recommend Direct Beautique

4.7

Based on 2,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0845 544 1512

Email:

enquiries@directbeautique.co.uk

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Direct Beautique 5 star review on 26th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never arrived, very poor service!”

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Posted 5 years ago

“Order placed on the 13th December, never received item. No reply from my email and cannot get through by phone. This was meant to be a present for xmass. Never will I use again very bad service. I want my refund”

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Posted 5 years ago

“My perfume order hasn't turned up, the phone number doesn't exist and no one replies to my emails. Its a scam. Stay clear”

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Posted 5 years ago

“Terrible service still have not received the product I ordered - and have not had any respond to my email.”

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Posted 5 years ago

“Order was cancelled by the company and never received what I ordered!!”

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Posted 5 years ago

“I ordered two weeks ago and still didn't receive it. No answered on email and phone number. Im thinking it is scam”

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Posted 5 years ago

“Advertising products you don't have in stock & keeping customers waiting for weeks before they get an update and refund. Good business”

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Posted 5 years ago

“you cancelled this order.”

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Posted 5 years ago

“The product photograph was not the product that was being sold, I thought i was buying 'Roma' as shown in picture but the description was for 'Laura'. the postage said it would arrive 28-30 September, it did not arrive until 2nd October”

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Posted 5 years ago

“Sadly, to date I’ve not received my order, placed on 11/8/19. I emailed on 25/8 asking about it but received nothing!”

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Posted 5 years ago

“Not happy at all,have no parfume and no money....enough said”

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Posted 5 years ago

“My wife ordered 4 x Leichner Foundation from them on the 19/08/19 and they of course took the money straight away. Received an email from on the 20/08/19 to say the items had been dispatched. As at the 28/08/19 still not received anything so emailed them for an explanation. Strangely enough the money was refunded from UCrave Ltd that afternoon via Paypal. Have not received any explanation or apology from Direct Boutique as to why. Don't intend using them again.”

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Posted 5 years ago

“I ordered 2 x rapport body spray FOR £6.85 as advertised in E-BAY I only recieved ONE. I have E-mailed about this. order no 05-03721-53887 YOU HAVE ADVERTISED FOR 2 X RAPPORT B.S.FOR £6.85. PLEASE HONOUR THIS PATRICK HAMILL TEL 07742092658”

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Posted 5 years ago

“Ordered not received item emailed them no response ripped off rubbish”

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Posted 5 years ago

“My wife placed an order for a Clarins product size 100ml. However when the product came it was only 50ml size. When she tried to phone the company there was no one to talk to only a voicemail that was`nt accepting messages. So far she has sent 2 e-mails with no response at all from them. She Feels ripped off. Most of the reviews praise the good delivery times, but beware if you have a problem with the product, you`re not able to contact them, they will ignore you. This company has`nt the decency to contact us. If anyone from Direct Beautique reads this, her Customer reference is 33413/AMZ356002”

Helpful Report

Posted 5 years ago

“don't know who you are?”

Helpful Report

Posted 5 years ago

“I am very disappointed with this company. I have previously ordered perfumes with no problem. Last month I reordered the same perfume on the 21st June. I was advised it would be 3-5 days delivery. No problem. The money was taken from my credit card - no problem. On the 24th June I was advised that the goods had been despatched. On the 25 or 26th June I was refunded the payment with no explanation. I then tried to contact the company 3 times by email - No response. I called numerous times to the number published. I was unable to speak with a human and told to leave a message. However, the voice mail box was full. I then sent yet another email, to say I had received a refund - but why send me an email saying the goods had been despatched. Very disappointed with this company. Their prices were good, and but their customer service definitely not. I will also not use this company again. However, they were responsible and refunded me - but absolutely no explanation. This company definitely needs a few more staff to respond to customer queries.”

Helpful Report

Posted 5 years ago

“Disappointed customer. Order accepted and stated as dispatched. When it had not arrived after a week I called the number which went to a full inbox, so I had to send an email. This was not responded to either, but did get an email saying my order would (and has since been refunded) but no explanation was given. I would not use this company again”

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Posted 5 years ago

“I ordered 3 wigs 23rd April. received a message from you on 29th stating that I.Should receive the parcel within the next 3to 5 days.I still have not.received them.”

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Posted 5 years ago

“Unfortunately I was disappointed with the Alyssya Ashley musk oil because it did not smell of musk at all. I have used this oil for years and now suddenly no matter where I buy it I am disappointed with it because it no longer smells of musk. I could not be bothered to return it.”

Helpful Report

Posted 5 years ago

Direct Beautique is rated 4.7 based on 2,457 reviews