UK Flooring Direct Reviews

Name: UK Flooring Direct
Address: UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ, Leicester
Rating: 3.02

3.0 Rating 219 Reviews

49 %

of reviewers recommend UK Flooring Direct

3.0

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Flooring Direct:

UK Flooring Direct is one of the UK’s leading online flooring retailers offers amazing Sales & Volume Discounts - Save Up to 70% on RRP - Free Samples - Laminate £5.57m2 - Engineered £13.75m2 - Solid Wood £22.01.m2 - Vinyl £6.72m2 - Carpet £6.40m2 - UK Leading online supplier. UK Flooring Direct promises never to be beaten on price across their incredible range of beautiful, high-quality flooring.

Visit Website

Phone:

0845 263 6586

Email:

sales@ukflooringdirect.co.uk

Location:

UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ
Leicester
LE10 3BQ

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UK Flooring Direct 1 star review on 23rd July 2024

Anonymous

UK Flooring Direct 1 star review on 15th November 2023

Anna

UK Flooring Direct 1 star review on 13th July 2023

Anton

"I am absolutely appalled by the customer service I have received from this company. We ordered some flooring and before placing the order used the online visualisation option provided. We were happy with the colour in our room and placed the order. When the flooring arrived it's was completely different to the shade we had ordered. We phoned UK flooring direct straight away and they asked us to send pictures which we did. 4 day later no reply! We then chased up with the company who told us it was different due to colour variations they refused a refund and told us it was our responsibility to return the flooring even though they sent us a completely different shade. When we told him we wanted to escalate the case he told us we wouldn't get anywhere but get the same response. No where on their website does it say that colours may vary. I was going to place orders for two other rooms as there was other flooring I liked but I will be going to shops now where customers are respected and valued. I have never been so disgusted! the level of after care this company has provided sickens me and I would recommend people to stay away.\r\n\r\n\r\nSo going by the response this company has sent the whole point of their visualisation tool is redundant as it does not show the correct colour or shade and that their colour variations can go from a medium light oak to a dark oak. working on their response even if I ordered a sample from them and selected the colour I wanted when I place my actual order it could still come through a completely different colour or shade to what the sample looked like because they don't guarantee anything as long as it suits their case. Once again disgusted with their response and the way they are fobbing off their customers. Now I have to pay 80 pound to return the pallet which they charge 40 pound to deliver and they won't even help me by arranging collection even though I have said I will pay up front for the collection to the company and then they wait a further 14 days before even processing my refund. As before stay away from this company. Go onto Google reviews and check the feedback for this company is absolutely shocking. I will definitely be going back to buying in shops where they respect their customers and give Excellent after care."

UK Flooring Direct 1 star review on 28th November 2022

Harshinder Minhas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Bad returns, I Ordered flooring , then reordered accidentally the wrong one, I then asked for it to be picked up, which I paid extra for and was told it would be picked up , but no one came -3 times this happened and then finally they told me they didn’t do pick ups and I had paid for collection but not a vehicle??!! I have an email confirming pick up”

Helpful Report

Posted 6 years ago

“I would love to say great tiles at a reasonable price, which i was hoping my review would say, but I never found out! The day before delivery I received an email to say they couldn't get stock so postponed my delivery for another 11 days. The day before!!! Weeks ago I booked a carpenter for this weekend to lay the tiles and put the skirting board etc on, and Monday the kitchen fitters start fitting the kitchen and utility room. These trades people need to be booked a several weeks in advance and are now booked until the new year. So I'm stuffed, no floor and no kitchen unless I can find other tradespeople. Order cancelled. Thanks for nothing ukflooringdirect.”

Helpful Report

Posted 6 years ago

“worst service I ever experienced... I've made 2 orders: on the first order it did not arrived on agreed date at all without even a phone call or email. next day they reschedule the date but after all it was late again on 2nd order to complete rest of my house delivery was rescheduled 3 times !!!!!! i recieved refurd for delivery cost but its not good enough for me as i had to reschedule instalation and other deliveries 5 times in total on 2 orders only... i called them and asked for a discount to be refunded to reimburse for my consequential costs but obviously they don't care. if you can choose other company. less hassle”

Helpful Report

Posted 6 years ago

“The worst experience ever. I was supposed to get a parcel delivered, the driver could not find a place to park. He called me several time shouting and insulting. When I went to meet him I was very scared, he kept being extremely rude. I could not carry the parcel by myself because it was very heavy, so the driver headed back. When I called the company to ask for explanations and for a kind re-delivery, I was told I had to PAY for that, and no matter how hard I tried to explain the treatment I received, I had to pay 45 pounds for re-delivery on top of the 30 for the first delivery. This was the only way for me to get my floor delivered, but this is NOT acceptable.”

Helpful Report

Posted 6 years ago

“Everything, no delivery twice, I cancelled the order, they didnt. Then said it was on its way and I'd get my refund once it was returned to them. It all sounds like absolute tripe ! Refund isn't in full. Their customer service is very poor and nobody in charge that will sort it out.!”

Helpful Report

Posted 6 years ago

“VERY, VERY POOR CUSTOMER SERVICE. Paid extra for in-home delivery but courier said it was kerb-side. Only received part of the order. Contacted customer service several times to cancel the second part of the order - before despatch - but they still sent it out. They denied that I'd ever cancelled it. In future, I will shop elsewhere for my flooring.”

Helpful Report

Posted 6 years ago

“They were very helpful over the phone and guiding us in what other options would be suitable for our case scenario!”

Helpful Report

Posted 6 years ago

“DO NOT order from this company. We bought click vinyl from UK flooring which is supposed to be suitable for every room in a household. It was only laid for a few months before the flooring started to lift and become so hot to walk on. This problem is so say caused through “site confitions” and not a manufacturing fault. Since when could any of us control the weather and natural sunlight? All houses have windows in them, right? Poor customer service, terrible product, please learn by my mistake and avoid at all cost.”

Helpful Report

Posted 6 years ago

“Be very careful here -Read everything. We bought 35 meters of an engineered wood based on sample and brochure provided. On receipt opened one packet to check colour, top plank was fine, and left floorer to lay. The floor is riddled with brown filler and broken knots, after a fruitless 20 wait on the phone to CS. I went back to the sample with description on the back and brochure, no mention. Then back to website, not in description, but then if you download the full technical specs, there it was Filler "allowed" broken knots and cracks "allowed". I do do feel this was fully transparent as appeared hidden away. So be cautious here if you intend to use this company”

Helpful Report

Posted 6 years ago

“Beautiful laminate flooring and good colour matched beading and door profile. However horrible and unreliable delivery service and customer service when problems occur could have been a little better and those handling the customer service calls could have been better informed.”

Helpful Report

Posted 6 years ago

“The brochure shows long lengths of Premium engineered oak flooring. The ACTUAL flooring supplied is mainly short lengths many of which have surface defects filled with black filler. Very unsightly. Wastage rate around 45%. The firm has failed to acknowledge emails and has no interest in resolving matters. My recommendation is stay well clear of them.”

Helpful Report

Posted 6 years ago

“Save yourself a trouble and wasted money and just look anywhere else...SERIOUSLY!! I have complained about the flooring that start cracking, peeling and have visible scratches all over the surface back in November 2017..until now I have no conclusion and the only thing they can do after several reminders to even bother to reply(!) is waste more of your time... Flooring was installed according manual and used in normal small house use - not reason for damages like that... I was asking for the refund as the flooring is marked as Premium with 15YEARS WARRANTY..!! Guess what - of course not even a single proposal for any form of compensation!!! Terrible products (not worth to even mentioned word "quality" here), absolutely disgraceful customer service and as mentioned in some other review too - the only thing they do care about is the payment done. From that point? Why would they care right??!!”

Helpful Report

Posted 6 years ago

“Purchased flooring advertised as suitable for a kitchen, within 6 months the flooring started to de-laminate. According to UK Flooring direct this was due to poor installation and over cleaning! Never the product itself. After getting no written response from the company I had to take further action. Do not buy from this company, they will take your money and will have no interest in any problems you have after that. I had to take them to court. CCJ against them.”

Helpful Report

Posted 6 years ago

“Worst company I have ever dealt with. Dire product that started to delaminate after 6 months, even worse customer services who refused to take responsibility for the poor product. Blamed installation, blamed me for over cleaning the floor. Took the company to court. CCJ against them which was settled.”

Helpful Report

Posted 6 years ago

“Rip off company just want the sale and no aftercare, customer service and supposedly technical department had zero knowledge of their product. Received defective flooring, was told that fitters had done the damage when I know that they had defiantly not as they where like that from the packets, sent pictures and had phone calls and emails with little response.Lots of excuses. The floor had to be laid with the defaults as my son was moving in 3 days after delivery. Rang to see what was going to happen after we paid over £600 for a flooring that was far from perfect. When I eventually had a response I was told we could send back the faulty boxes and they would replace them or give us 50 percent refund. As we had had to lay the floor because we hadn't had any response and needed it to be down. They said that nothing could be down as shouldn't have been put down. What a load of rubbish. I think they know they are sending out faulty goods and just wait to let you get on with it and then say that we have no rights as we had laid it. I could go on but i'm not going to waste my time. Please don't use this incompetent company!!!!!!!”

Helpful Report

Posted 6 years ago

“I ordered flooring had it installed after 5 and a half months chips all along all over the place when it was butted up to the next piece, contacted t hem, filled out form, sent loads of pictures, but apparently their expert of 25 years could not see the faults, yet everyone I showed the pictures to could, is an obvious fault, but not according to them. I also had to answer lots of technical questions, which I did, my flooring was installed by a qualified flooring engineer, the stuff downstairs is poor quality and not fit for standard, but they will do nothing about it, so have contacted manufacturer, who is on the case. Second lot I bought have to say was superior quality and looks great. I have taken my case further, wrote to MD, not even had the decency tor reply. Will never use them again, funniest thing was they told me my cats needed their claws trimmed as they would scratch the flooring, I laughed so much at reading this nearly fell of the sofa. They they offered me a mop and some cleaning stuff, another laughable answer. Shameful way to treat customers. Will never use them again.”

Helpful Report

Posted 6 years ago

“Received defective laminate product which only became apparent after installation. Absolutely disgraceful customer service responses. I was put through hoops to provide photographs, installation materials and even humidity readings. Product was sold as DIY but then when questioned they imposed craftsman standards on the installation. I didn’t damage anything as I immediately stated. I did not make anything up and acted in good faith throughout. Its a pity that this hasn’t been reciprocated. The product on this occasion has fallen woefully below standard and I consider responses to have been sadly lacking in any understanding or empathy. Excuse after excuse was rolled out and do you know what the issue was - ONE pack of replacement laminate valued at about 12 quid. Can you imagine what the response would be if you had a problem with £5k worth of wood flooring! I am a repeat customer, although this does seem to be somewhat irrelevant. After this experience I will no longer have anything to do with UK Flooring Direct. I expected better but unfortunately a poor experience leaves a bitter taste. Flashy company upfront - pity the substance isn't behind the bling!”

Helpful Report

Posted 6 years ago

“Worst customer service I have ever experienced. I would not recommend UK flooring direct to any friends and family. Delivery was not on time and no call from the customer service to advice me. I waited entire day for the delivery and wasted a day of my annual leave. After long wait when the flooring was delivered, 2 packs were damaged. Driver advised me that UK flooring direct were informed and they will be sending me out the replacement packs. No news of replacement packs. I emailed them the pictures they did not bother responding. I called the customer service and they were rude. They advised me that they will send me the replacements within a week and a half even though I have told them that I need it within few days as my builder cannot complete full flooring until I received the remaining 2 packs. This has caused me move into my new house a month later. Cost me lot of money as I had to to pay the builders extra. A very upset and disappointed customer!!”

Helpful Report

Posted 6 years ago

“A reason from "Fake Pilot" for reposting my review after 10 days (after veryfing me as a real customer)only to be removed in 2 hours. Reviews is the only website were all the reviews are kept, as well negative. Thanks for the inquiry. Your review has been removed from our platform because we were unable to verify the authenticity of it. This is due to suspicious patterns detected in the review. I hope you can understand that we can not go into details of what exactly these are as we need to ensure we protect our systems from being more open to abuse. I understand that this process can be frustrating but it's one of the best tools we have to help ensure that reviews are based on genuine buying experiences and that we are only acting in the best interests of the Trustpilot Community. If you have any questions, try visiting our Support Centre, or ask us by replying to this email.”

Helpful Report

Posted 6 years ago

“Most horrifying experience. Please note this website provides real reviews, where other big names as fake pilots immediately remove any negative reviews... Most horrifing experience ever Dodgy seller, I am reposting this review due to Trust pilot removing it due to it not representing genuine experience which most customers have with UK Flooring. I bought oak plank honey laminate flooring. I received different flooring, different colour and different name on the packaging - oak planked honey. apart of that part of the order arrived damaged. The delivery man insisted on putting only 1 pack as damaged. I was not advised that I need to input in the delivery note that many packs are ripped. The customer services after sale if you have any problems is not existent. I contacted the seller and they advised me that the flooring is exactly what I ordered and that the colour difference is due to the "colour variation". UK flooring agreed to take the ir order back and refund £66 less. I got another email saying that they will take 18 packs o0nly out of 25 ordered and that I did not tell them that there was anything ripped. so bear in mind to report immediately the tinniest damages....as they will insist on you accepting the flooring but if you would want to return it suddenly the tiny bit of open packaging won't be good, even if this is how it was delivered. They are such a rip off, they provided a different sample, then sent different cheaper flooring which is sold in fact elsewhere as well at a cheaper price. Apparently there were 2 "experts" checking the pictures I sent and the sample and the flooring looked the same for them and the colour difference and slightly different pattern is due to the "variation". Somehow those experts did not see that samples from 2 different shops looking exactly like the flooring delivered. Somehow their flooring looked like their sample in spite of so many differences. Trustpilot's Compliance Team reported this review 2 hours ago for violating Trustpilot guidelines.”

Helpful Report

Posted 6 years ago

UK Flooring Direct is rated 3.0 based on 219 reviews