Name: UK Flooring Direct
Address: UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ, Leicester
Rating: 3.00

“Arrived 2 days late - despite next day option - phoned to chase lady was helpful and gave tracking - given current C.19 issues I am quite happy - perhaps need to put delay warning on web or alter the next day options etc - otherwise all good flooring arrived safely on a pallet today”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to share your experience with UK Flooring Direct. We take pride in knowing our customers are happy! Enjoy your new flooring! UK Flooring Direct

Posted 4 years ago

“I am so happy with the service and quality of product with flooring direct, I will most definitely use them again and recommend to others .”

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Posted 4 years ago

Hi, We're happy to see that you had a 5-Star experience at UK Flooring Direct Thanks for sharing. Enjoy your new flooring! UK Flooring Direct

Posted 4 years ago

“Very very good and quality and easy to install and click comfortable 🙏🙏”

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Posted 5 years ago

“Regret ordering from this company. It was one of the worst experiences with deliveries. We ordered 16 boxed of laminate (order worth over £400) and delivery had to arrive before 12pm. It was not easy to get half day off at work but that’S fine. Eventually, I promised to be at work at 1pm the latest. Me getting hundreds phone calls from work and sorting issues there and trying to call customer service to find out where my delivery is, such a stressful morning (and AM delivery cost more than regular and I paid it to be sure I will be at work at 1pm). Delivery arrived at 2.30pm. Nobody called to inform me that there is a delay or anything. Of course! As people make plans and that’s why they pay more for early delivery. But here this story just begins. What shock we had when after unpacking we found out that 10 boxed were damaged and unsuitable to use! Ir all happened few days before Xmas and we were expecting our family to come for Xmas to our new home and girl in customer service said there is no chance we are getting replacement before Christmas. Another disappointment with this company and ruined Christmas! (Separate thank you for this UK Flooring!!). Delivery was re-planned for 27th of Dec. What a surprise I had on 24th of Dec morning when I saw email that my delivery was planned to arrive TODAY! (It would not have helped to save Christmas but ok... ) Changed all plans quickly, got delivery of ....6 boxes... the rest 4 were still coming on 27th... what???? On Long-waited 27th we received last 4 boxed hoping we will finish the floor. I have to say, that we miscalculated and after laying all laminate we were still 3 boxes short. So I ordered 3 more expecting them on Friday.. on Friday, after waiting for them for half day I had a late call that they did not load our order and it will arrive on Tuesday (third time changing my plans and trying to get time off at work). On Tuesday 3 boxes arrived with TWO of them damaged! Never ever I will approach this company again! So much stress, time consuming, ruined Christmas... I don’t understand how this company exists with such a horrible service!”

Helpful Report

Posted 5 years ago

“Ordered my flooring from this company and although they put my delivery date back by one week originally the flooring arrived on the new date given, 2 packs were damaged so I called to order more and two packs were promptly delivered to me the next day free of charge along with a new length of profile which was also damaged. My floor layer completed today and told me the flooring was good quality and easy to lay, I can honestly say after reading all the negative reviews I was quite worried about this company, but have had no problems at all and would definitely recommend them.”

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Posted 5 years ago

“I have received wrong wood floor. After immediatelly calling the customer service and providing photos of the wrong one I was told that the replacemente order (collection+delivery) would have been done in 2 days. I took the day off from work to accept delivery but the order was not delivered. So i called the customer service again and after more than half an hour waiting I've been told that delivery was scheduled for the following day. Again day off from work and again never delivered. Same thing happened other 2 times (totally 4 day off from work and 4 missed deliveries) and finally I've been told that the warehouse hasn't received photos because the customer service hasn't sent them. I sent the photos again and finally the delivery happened after more than 2 weeks since the wrong delivery. I had to took 5 days off from work, re-schedule professional installation 2 times, call customer service 15 times and keep wrong floor in my living room for 2 weeks like a warehouse. Worst customer service ever. I'll never buy anything from them again.”

Helpful Report

Posted 5 years ago

“I have received wrong wood floor. After immediatelly calling the customer service and providing photos of the wrong one I was told that the replacemente order (collection+delivery) would have been done in 2 days. I took the day off from work to accept delivery but the order was not delivered. So i called the customer service again and after more than half an hour waiting I've been told that delivery was scheduled for the following day. Again day off from work and again never delivered. Same thing happened other 2 times (totally 4 day off from work and 4 missed deliveries) and finally I've been told that the warehouse hasn't received photos because the customer service hasn't sent them. I sent the photos again and finally the delivery happened after more than 2 weeks since the wrong delivery. I had to took 5 days off from work, re-schedule professional installation 2 times, call customer service 15 times and keep wrong floor in my living room for 2 weeks like a warehouse. Worst customer service ever. I'll never buy anything from them again.”

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Posted 5 years ago

“Avoid at all costs. Seem like a credible supplier, but no deliery, dont anser calls or emails. Im in payment recovery mode.”

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Posted 5 years ago

“Awful. Simply put, they took my money readily, then my goods vanished into thin air and flooring direct just don’t care! It’s been missing for 5 days now and has cost me a small fortune in pre-booked labour I couldn’t use. They are crooks and their “customer service” is rude and worse than useless. They outsource to couriers they are not in touch with, know nothing about and can’t track. Avoid this company at all costs!!”

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Posted 5 years ago

“Awful company! Took day off work to receive delivery which never arrived. Told me would be next day 'sometime'. After much persuading (no offer of this or even an apology), agreed to give me morning slot as would be waiting in with baby potentially for 10 hours otherwise. Cancelled paid for baby activity and entertained baby in house all morning waiting for delivery only to be told at 11.30 that it would now be the afternoon 'sometime.' Totally incompetent and do not care, have no respect for their customers. Avoid”

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Posted 5 years ago

“UKFD emailed me twice postponing my delivery. The third delivery date given would have been over 2 weeks after I was meant to receive the product. No replies to emails, I would suggest there is no point in using this, make sure you call. Do not let the customer services reps offer to call you back while they investigate, they did not call back a single time (I gave 48 hours each time)! A refund of the AM preferred delivery fee was promised but was never actioned. I eventually cancelled the entire order and went elsewhere as I lost all confidence in this company. I would never use again.”

Helpful Report

Posted 5 years ago

“UKFD emailed me twice postponing my delivery. The third delivery date given would have been over 2 weeks after I was meant to receive the product. No replies to emails, I would suggest there is no point in using this, make sure you call. Do not let the customer services reps offer to call you back while they investigate, they did not call back a single time (I gave 48 hours each time)! A refund of the AM preferred delivery fee was promised but was never actioned. I eventually cancelled the entire order and went elsewhere as I lost all confidence in this company. I would never use again.”

Helpful Report

Posted 5 years ago

“Good engineered floors and arrived surprisingly in time and well. That's however where my luck with UK flooring direct has ended. Ordered End profiles for my floors, instead they sent to me T shape profiles. I called them and sent emails with links explaining exactly what went wrong, only to have a delusional support chap to demand and insist that I to provide the actual pictures of the wrong items they sent to me. Asked for a refund and they went radio silent. Will shop elsewhere no matter how cheap their prices appear to be.”

Helpful Report

Posted 5 years ago

“Good quality product, terrible delivery. Stressful process. I had ordered laminate online and I chose the delivery date while ordering online. Then the company changed the delivery date without my consent. I called the customer service, they re-arranged the delivery day to the original day. Then they re-changed it without my consent. The customer service told me that one of the packages was not available and that’s why they had to change the delivery date. They said they will send me someone else’s product as I needed them urgently. Products came, but one box of laminate was broken. They replaced it, but that was broken, too. So overall, it was an unsatisfactory, stressful process. Sad but true.”

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Posted 5 years ago

“Do not purchase from this company. Spent more than 2000 pounds and have items missing in deliveries. Customer service attitude were bad, do not take ownership and just said all the items are checked and delivered. Average quality and average value for money. Could be competitive if provides good customer service but apparently not. I suggest going to alternative site as you risk being scammed buying here due to poor quality control in warehouse packing and customer service.”

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Posted 5 years ago

“The luxury vinyl flooring I purchased from UK flooring direct did not fit flush together on the narrow ends and so was completely unusable. Customer service when trying to return this for a refund have been really appalling- the worst customer service I have ever experienced with any company. I am now having to seek legal advice to try and avoid wasting the £500 I have spent. Please don't use this disreputable company.”

Helpful Report

Posted 5 years ago

“The most shocking service I have had the misfortune of being a part of. I bought from you twice before with no issues. My third attempt has been fraught with difficulties from day one! The first delivery which I paid extra for as a next day delivery was a no show. A second was rearranged and again was a no show!! On the third attempt, the delivery guy would not come down from his lorry to deliver. He tried to do claim kerbside delivery and turned his vehicle around. Now I am trying to organise a fourth delivery only to be told that due to personnel issues the courier company has they may not deliver to my door. Who runs this company??? What kind of a sham is this???”

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Posted 5 years ago

“Customer service none had to keep phoning all day to find out courier didn't even have flooring to deliver Cancelled order”

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Posted 5 years ago

“The flooring was useless - very very poor quality. It was Kronotec - best thing about the job was tearing it up !!!”

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Posted 5 years ago

“Floor quality is shocking! It’s been down 5 days and it’s marked straight away, infact you can not avoid scratching it. I paid £2000 in total with fitting and i want to rip it up all ready!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UK Flooring Direct Reviews