Monsoon Accessorize Reviews

Name: Monsoon Accessorize
Rating: 2.79

2.8 Rating 156 Reviews

46 %

of reviewers recommend Monsoon Accessorize

Company Reviews

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Metrics

2.8

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Monsoon Accessorize 1 star review on 24th March 2022

Anonymous

Monsoon Accessorize 1 star review on 29th March 2021

Hussain

Monsoon Accessorize 1 star review on 21st July 2020

Kim Shutt

Anonymous

Anonymous // 01/01/2019

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“DONT BUY YOUR WEDDING DRESS FROM MONSOON! Woeful experience, damaged final dress and the dress cover they sold it in was FILTHY. Refused to give me a clean cover!!!! Terrible terrible experience for what’s supposed to be an enjoyable occasion.(photos AFTER cleaning and don’t do it justice)”

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Posted 5 years ago

“We visited the Monsoon store in Jersey, Channel Islands in June 2019 and were served by the lovely Kathy & Mary. Their friendly, approachable and positive customer service made your store a delight to visit - many thanks!”

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Posted 5 years ago

“The cashier was so rude yesterday at the branch in Oxford Street,we even left the shop and didn't buy the things we wanted because of her rudeness”

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Posted 5 years ago

“Lovely staff great clothes”

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Posted 5 years ago

“Ordered a dress online, arrived dirty at the bottom and also had blue pen mark towards the end. E-mailed the customer service to advise a store I can exchange it as it was quite urgent. They came back to me 5 days later advising the store I could find my size and exchange. Rushed to the store to only find out that the dress in store had a similar blue pen mark on a different spot. I had to wear the dress I purchased online as it was 'cleaner'. Wish I had more time to look for another dress from another brand and get my money back. Terrible quality for £120 - will not buy again.”

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Posted 5 years ago

“Still not received an item I ordered 8days ago and paid for on next day delivery. No updates. Can’t get through to customer service. Appalling. The only thing they were quick at was taking my money. Very disappointing and unlikely to shop with monsoon again. Definitely never online. Just not equipped to deliver”

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Posted 5 years ago

“Bought the Unicorn dress for my 6year old granddaughter go her birthday It is absolutely beautiful . Only wish I could send you a photo . She looked gorgeous . Thank you . And delivery was fast too”

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Posted 5 years ago

“Extremely bad service and website! Placed my order, checked out through PayPal with correct current adress. Confirmation email came back with wrong adress! Went into my profile to verify I did not make a mistake. I had not. Numerous calls/ chats emails with Monsoon before dispatch they refuse to cancel or amend / redirect my order!!! They apologised and said their system must have pulled adress from old order!!! Who does that!! Then to be told we will call on Saturday morning to resolve it- but the phone lines were closed!! Only to get an email dispatching it to the wrong adress, and then being told in our TC we don't cancel after dispatch!!!! Well I tried before despatch!! No dress no money! Avoid!!”

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Posted 5 years ago

“terrible customer service! ordered a bag on a friday, monday night i get an email to say its been cancelled because its not in stock...yet they took my money and waited 4 days to tell me this, so i rang their helpline and was told to wait on hold ...after 15 mins i gave up , to then find out they had closed half an hour prior!...after 3 emails and no reply i rang again to be told i wont get money back for 5 days and there is nothing they can do. i still haven't received any email back and don't expect to! i will never shop at monsoon again!”

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Posted 5 years ago

“Was really happy I got from keeley in the Meadowhall branch who pierced my ears and was really friendly and good at her job”

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Posted 5 years ago

“I had to return a dress I had bought my grandaughter to Monsoon in Leeds town centre. Jade, the young lady working in the children's department couldn't have been more helpful. She offered a full refund but when I said I would like to buy a different dress she offered advice about what was available and what would look good together. Thank you Jade and thank you to Monsoon for employing such lovely staff.”

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Posted 5 years ago

“Lin at the Milton Keynes store was so helpful, I wanted a pink pair of jeans that wasn’t in store yet and she went out of her way to help me! So polite, helpful kinda and an assets to the store!”

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Posted 5 years ago

“Today, I went to Monsoon's Regent Street store and bought a smart boy's shirt. The staff were very pleasant and helpful. Yesterday, Natalie assisted me with information over the phone. Today, Jackie was at the store and she was also very nice and helpful. Had an enjoyable shopping experience there. Thanks to Natalie and Jackie!”

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Posted 5 years ago

“Been into Monsoon Liverpool One shop today regarding a query with Cellini dress. Two members of staff were so excellent at customer services/care I cannot praise then highly enough thank you so much.”

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Posted 5 years ago

“This is related to Monsoon on Princes Street, Edinburgh. I visited there last week whilst the 25% offer was on. Unfortunately I did not have my card with me to allow me to get this discount. However, Michelle came to the rescue and put the blouse aside for me to collect later. All the staff were extremely helpful and enjoying having a busy, lively shop to look after. I was able to return later with my Monsoon card and collect my blouse and I would have been very disappointed if I had missed the opportunity to get the blouse in my size. Many thanks Michelle. .”

Helpful Report

Posted 5 years ago

“I ordered a couple of dresses, paying extra for next day delivery. When I called to check that the order had been dispatched, having not received anything by 2:30pm, I was told that the order hadn't left the warehouse and that I wouldn't have my order until the following day. Extremely frustrating given that I ordered the dresses for an interview.”

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Posted 5 years ago

“Loved my daughters coat and service.”

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Posted 5 years ago

“Following lack of response from Accessorize online I call at Llandudno store. They were polite friendly, and sorted the problem instantly.Why are we encouraged to shop online when the stores are 1000% better.”

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Posted 5 years ago

“Complaint and customer service are non existant. ordered items early january, part of the order delivered, tried live chat was in a queue for 35 minutes and i went from 11 in the queue to 10th, sent numerous emails , wrote a letter of complaint . Now 5 weeks since i purchased and no good no response. The store that I bought the goods told me to take it up online!This is more or less theft!!!”

Helpful Report

Posted 5 years ago

“Terrible customer service, sent an email to them on 30.1.19 and still waiting for a reply on 5.2.19. Rang customer care number and on hold for 15 minutes, then cut off when I had got to the front of the queue”

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Posted 5 years ago

Monsoon Accessorize is rated 2.8 based on 156 reviews