“Ive used spotlight strips and toothpaste since they first hit the market. Id never use anything else on my teeth. I just purchased the sonic toothbrush and found it unbearably ticklish at first but ive gotten used to it and love how clean my teeth feel afterwards. As a mum of 3 under 3, I dont get time to primp and polish myself much in the morning so at least my teeth look great”
Thank you so much Laura! We’re so glad to hear that you’ve been using our products since we started, and that the Sonic Toothbrush is working great for you. As a mum of 3 under 3, we know just how much you value your time, so it’s wonderful to hear that you’re still able to get your teeth looking great with our products. We are so grateful to you for being a loyal customer, and thank you for your valuable feedback!
“Really really good toothbrush and customer service. The toothbrush has now got to the place all things get to eventually, the battery! it lasted for ages after a charge but now barely a week as with all batteries life expectancy is not forever. Definitely lasts longer than any of the others on the market though.”
“First pro after charging for 3+ hrs all 4 mode lights stayed on, contacted you and you said it should not do that, you sent me another one, that does exactly the same, also every picture I've seen the toothbrush head sit right down onto the main body mine does not see photo, have contacted you again awaiting your reply”
Thanks so much for your review James. I apologize for the inconvenience you've faced with our product. Our customer service team is currently reviewing your query, and they will be in touch with a solution shortly. Thank you for your patience as we work to address and resolve these issues promptly.
“I find the length of time given to brush your teeth is too short. Ten seconds for each side and top of your teeth is not enough. Otherwise it’s a very good toothbrush”
Thank you for your review. I appreciate your feedback about how you find the length of time given to brush your teeth is too short. Rest assured that we continuously look for ways to improve our products and I will pass your feedback on to the team.
“Gentle in the mouth, lovely shape and cleans well, a bit ticklish at first but I have gotten used to this now. So good to have the 30-second timer. Have not used the toothpaste or whitening strips yet.
Nice travel case but shouldn't it have space to store the charger? I don't understand why I would have to carry the charger separately. It just doesn't make sense. Nice packaging but lots of wasted card to put into the recycling bin. Packaging could be more mindful of the planet.”
Thank you for your review and helpful feedback! We appreciate you taking the time to try out our product and provide a detailed review. We apologize for the charger having to be carried separately, and we understand your sentiments about the packaging. We will be sure to pass along your feedback. Thanks again for your review.
“I am impressed with the water flosser I bought from Spotlight far better than my old different branded one! customer service was also very quick to reply to my queries before purchase, happy customer :) thank you”
Thank you so much, Amanda, for your review! We're so glad that you're happy with your purchase of the water flosser, and that our customer service was prompt in answering your inquiries! Thank you again for taking the time to leave us a glowing review.
“Absolutely dreadful service I placed my order on the 24th Nov. And as of today 9th Dec I have still not recieved my order, but you are happy enough to take my money!! I email requesting a status on my order and was told An Post have some technical problems which may result in problems with tracking codes. This is simply NOT GOOD ENOUGH!
I will be requesting my money back and will definitely not be buying online from your brand again.”
Thanks so much for your review Ruth. I apologize for the inconvenience you've faced with delivery of your order. Our customer service team is currently looking into it and will be in touch very shortly. Thank you for your patience as we work to address and resolve these issues promptly.
“I was dubious at first as I didn’t recognise the brand “Spotlight Oral care” but I have been extremely pleased with my very effective Sonic toothbrush!!! Best toothbrush I’ve ever owned……Thank you”
Thank you so much for your review. We are delighted to hear that the Sonic toothbrush is the best toothbrush you've ever owned! We appreciate you taking the time to offer your feedback, and we look forward to providing you with excellent oral care in the future.
“Expensive for how long the tooth brush heads last. No choice between hardness of heads, so initially they are great and with in 2 weeks the bristles start bending out of shape. Totally overpriced for what use you get out of them”
Thanks so much for your review Joe. I'm sorry to hear about your experience. We value your feedback, and I apologize for any inconvenience caused. To address this issue promptly, I recommend reaching out to our customer service team. They'll be more than happy to assist you and explore possible solutions.
“This toothbrush is AMAZING! After years of being an Oral B user, I figured spending hundreds of pounds on something that might not be any good, I saw this brand... I was not disappointed! My teeth have never felt so clean and fresh!! And my pocket is so happy! Buy one and see what all the fuss is about!”
Thank you so much for your review, Gayle! We are so glad to hear that the toothbrush has exceeded your expectations and made your teeth and pocket feel so happy! Thank you again.
“Use nothing else but spotlight toothbrush an all the toothpastes an strips , excellent Irish brand delighted to support such a good brand , have recruited friends an family to the brand also. Well done girls on your success actually order under dunleavylaura@gmail.com thats an old email address”
Thank you so much Jim for your review! We are delighted that you've been using our toothbrush, toothpastes, and strips and that you have recruited your friends and family to use our products as well! Thanks again!
“I looked to buy an electric toothbrush for my husband (I already have one),before Black Friday, but then decided to wait until Bk Friday.l, but the price went up! Even with the discounts, it was still more expensive. I waited until the price went down again before buying one. I want to buy another toothbrush for my son, but the prices have gone high again!”
Thank you for your review Janet! I'm so happy you were able to get a great deal and find an electric toothbrush for your husband. I understand the frustration of seeing prices increase during Black Friday sales. Unfortunately, prices do tend to go up and down so I hope you can find another great deal for your son when the prices go down again!
Thank you so much for your review, Fiona! We really appreciate your loyalty to us, and it's great to hear that you had an issue with the travel case but were offered a quick response and a new case sent out. We appreciate your kind words about our excellent customer service - thank you!
We are so appreciative of your review. I am so sorry you have had this issue with your sonic replacement heads. Please reach out to our customer service team, and we will sort this for you ASAP.
“Probably the best toothbrush I've ever had. Dense but soft bristles, with sonic cleaning, a timer and user friendly handle plus an amazingly long lived battery give me a lovely clean mouth.”
Thank you so much for your review! We are glad to hear that you have been enjoying using our product. We appreciate your kind words and are grateful for your continued support.
Thank you so much for the review for Spotlight Oral Care! We really appreciate your loyalty and are delighted to hear that you find the product with its various modes useful and different from other toothbrushes available. Thank you again!
Thank you so much, Annmarie! We really appreciate you giving a review and we are delighted to hear that both your purchases and the service that you received were first class. We are so grateful for your loyalty and we look forward to continuing to provide excellent service in the future.
Thank you so much, Anne, for your review. We are delighted to hear that you got excellent customer service after ordering a Christmas gift and we truly appreciate your positive feedback.
Thank you so much, Debbie, for the review! We are so glad that your teeth have never felt so clean. We strive to provide the best customer service and product care for our loyal customers. Thank you for your continued support!
Thank you Nicola for your review! We are so pleased to hear that you found our product to be easy to use, great price and quick delivery. We appreciate your kind words and hope to see you again soon!
