“I was disappointed that just because we opened, and didn't use, the brush great that the returns was not accepted. I believed this eased against the law.
The support team were responsive abs helpful but the rules were very disappointing.”
Thanks so much for your review. I'm truly sorry to hear about your disappointment regarding our return policy. I understand how frustrating this must be, and I appreciate your feedback. While our policy does have certain guidelines, we strive to be as transparent and fair as possible. If there's anything else we can assist with or if you have further concerns, please let us know. Your satisfaction is very important to us.
Thank you for your kind words Christine! We're glad to hear that we were able to resolve the issue with your previous toothbrush quickly and efficiently. Providing great customer service is our top priority, and we're pleased that you had a positive experience with our team.
If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“As a family we all have these toothbrushes and they are fab. The charge lasts for ages and the handy travel case is really useful when you go away. Just bought some new heads which were on special offer and a new toothbrush for another daughter.”
Wow Debbie, Thank you for your fantastic feedback! We’re delighted to hear that the whole family is enjoying the toothbrushes and finding them effective. It’s great to know that the long-lasting charge and handy travel case are making a positive difference for you.
We’re also pleased that you were able to take advantage of the special offer on replacement heads and pick up a new toothbrush for your daughter. If you have any questions or need further assistance, please feel free to reach out.
Thanks again for your support!
Hi Patrick, We really appreciate your 5 star review! Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch.
“I researched toothbrushes before buying one from Spotlight and it has lived up to most the praise I read. I find that it doesn't hold the charge as long as they say it will and I would like it to come with a shaver plug because who wants to always bring their tooth brush downstairs to charge. I have now had it for over a year, enjoy using it and found buying replacement toothbrush heads easy”
Thank you for sharing your experience with us. We're glad to hear that you've enjoyed using your Spotlight toothbrush and found the replacement heads easy to purchase.
We appreciate your feedback regarding the battery life and charging convenience. We’re always looking to improve, and your suggestions about extending battery life and including a shaver plug are valuable. We’ll make sure to pass your comments along to our product development team.
If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Hi Kieran,
Hi Kieran, Thank you for taking the time to share your experience. We’re glad to hear that Aoibhe was able to address your issue with speed and effectiveness. We’re committed to providing prompt and effective support, and it's great to know we succeeded.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Thanks again!
“Spotlight Oral Care are the best oral care products on the Irish market! 🌟💚 I wouldn't use anything else. The whitening strips & mouth wash are my absolute favorites! 😍 Their customer service is exceptional and delivery is so efficient. A well-deserved 5-star Irish company! 🇮🇪 #SpotlightOralCare #BestOralCare #IrishMade #QualityProducts #HappyCustomer”
Wow Lydia, Thank you so much for your glowing review! We're thrilled to hear that you consider Spotlight Oral Care the best on the Irish market and that you're a fan of our whitening strips and mouthwash. Your praise for our customer service and delivery means a lot to us.
We’re proud to be an Irish company and are delighted that our products and service have exceeded your expectations. Your support and enthusiasm are truly appreciated. If there's anything else we can do for you, please don’t hesitate to reach out.
Thanks again for the 5 stars!
Thank you for sharing your experience with your UV Water Flosser! We're thrilled to hear that it's become an essential part of your routine. Your recommendation means a lot to us, and we're so glad that you're enjoying the product. If you ever have any questions or need assistance, we're here to help.
Thanks again for your support!
“Read about the Spotlight oral care toothbrush via a trusted newspaper review and given the glowing review and the reasonable price I thought it was worth taking a chance on a lesser known make. I am so glad I did! This is by far the best toothbrush I have used as far as clean mouth feeling. Admittedly I have only been using it for a week but my teeth have never felt so clean. It takes a little bit of getting used to as far as the speed and vibration and the first time of use saw my nose running and my eyes streaming but I am now completely comfortable using it. I am really intrigued to see if my dentist notices a difference at my next check up. Would highly recommend and will be suggesting to my family and friends.”
Hi Kat,
Thank you so much for sharing your experience with our Spotlight Oral Care toothbrush! We're thrilled to hear that you're enjoying it and that your teeth have never felt so clean. It's great that you've become comfortable with the speed and vibration, and we’re excited for you to see what your dentist thinks at your next check-up!
Your recommendation means a lot to us, and we're delighted that you're planning to share your experience with your family and friends. If you have any questions or need further assistance, we're here to help.
Thanks again for choosing Spotlight Oral Care!
Thank you for sharing your initial thoughts Anne! We're glad to hear that you've already noticed a bit of brightness in your teeth. With regular use, we're confident you'll continue to see even more impressive results. We're excited for you to achieve the brighter smile you're aiming for!
“Definite quality control issues - I'm on my third replacement under warranty - but the customer service in terms of fast response and replacement can't be faulted. Outstanding. When it's working 100%, it's also a superb product.”
Hi there! Thanks so much for taking the time to leave us a review! We are so sorry to hear that you have had a negative experience with our product but delighted hat ur customer service team could address this and sort it for you in a quick and timely manner. Please do not hesitate to contact us again if you ever need anything at all!
“Had a issue with me toothbrush phoned customer care omg what a service absolutely amazing there is large multi national companies need to get training from spotlight on how to conduct business
Absolutely fantastic service highly recommended”
Hi Imelda, We're thrilled to hear that you had such a positive experience with our customer care team. Providing excellent service is something we strive for, and it's wonderful to know we made a difference. Your high recommendation means a lot to us. Thanks again for your support, and we're here whenever you need us!
“I have been using Spotlight Oral Care for a few years now and their products are absolutely brilliant. I recently had some trouble with a product and the customer care team got in touch so promptly and were extremely helpful and generous. I would 100% recommend Spotlight Oral Care.”
Hi Laura,
Thank you for your continued support and for sharing your experience! We’re so glad to hear that you’ve been enjoying our products over the years. It's also great to know that our customer care team could assist you promptly and effectively when you needed it. Your recommendation means a lot to us, and we’re committed to keeping your experience with Spotlight Oral Care brilliant. Thanks again!
“Excellent products, beautifully presented. Have been using the tooth whitening strips, toothpaste and mouthwash for only 2 weeks and have already noticed a significant difference. Very happy with the results and will be continuing to use in the future”
Thank you so much for your wonderful review Jo! We're thrilled to hear that you're already noticing a significant difference after just two weeks of using our tooth whitening strips, toothpaste, and mouthwash. Your satisfaction means the world to us, and we're delighted that you're happy with the results. We look forward to continuing to support your smile care routine. Thanks again for choosing our products!
“I Recently bought the Sonic Pro after my electric toothbrush gave up after years of use. I decided to change brand after hearing from a friend that they were happy with the sonic brush. I Love it, It’s an excellent Toothbrush, glad I made the decision to change. I Would recommend the Sonic Pro”
Thank you for sharing your experience! We're so glad to hear that you're enjoying the Sonic Pro and that it was a great decision to make the switch. It's wonderful to know that a recommendation from a friend led you to us, and we appreciate your willingness to recommend the Sonic Pro to others. If you have any questions or need further assistance, don't hesitate to reach out. Thanks again for choosing our product!
Thank you for your feedback! We're delighted to hear that you're happy with your purchase and that the toothbrush sanitizer is working well for you. It's great to know that the delivery was quick, too. If you have any other questions or need assistance, please feel free to reach out. Thanks again for choosing our product!
