Thank you for your positive review! We're glad to hear that you're enjoying the product and finding it effective for keeping your teeth clean. If you have any questions or need further assistance, please don't hesitate to reach out.
“My first ever electric toothbrush at the age of 66. I felt a bit like Bob Dylan,expecting my old manual toothbrush to shout "Judas!" Works great and good value compared to the opposition”
Thank you for sharing your experience! We're delighted to hear that your first electric toothbrush is working well for you and that you're enjoying the transition. If you ever need further assistance or have any questions, feel free to reach out. Happy brushing!
“Water flosser is great. Easy to use. Delivery was prompt and well packaged. Have bought toothbrush from here previously. Both great pieces of kit, since hard now to get to dentist. Have ordereded pro toothbrush and some toothpaste just waiting for delivery. Recommend this site for your oral care needs.”
Thank you for your positive feedback! We're delighted to hear that you're enjoying our water flosser and toothbrush. We strive to provide prompt delivery and quality products to meet your oral care needs. We appreciate your recommendation and look forward to serving you again soon!
“The electric toothbrushes are great, I've had mine about 2 years and it's the best toothbrush I've had.
My main complaint is it's difficult to take the heads off the toothbrush without accidentally snapping them. In the 2 years I've had about 6 replacements of which 3 I ended up accidentally snapping while taking them off the brush. If they are designed never to be taken off, this would make sense, but to fit the toothbrush in the travel case you need to take the head off.
Updated as they very kindly offered to send me some new replacement heads!”
Thank you for your feedback and for being a loyal customer. We appreciate your kind words about our electric toothbrushes. We're sorry to hear about the difficulty you've experienced with removing the heads. We'll definitely take your feedback into consideration as we continue to improve our products. A member of our team has reached out to you now!
“I love my new toothbrush. It's so easy to use, focuses on one quadrant of my mouth at a time & a red light shows if I apply too much pressure on it. Unlike other toothbrushes the brush is easy to put on & remove. Great customer service also.”
Thank you so much for your kind words! We're thrilled to hear that you love your new toothbrush and that it's making your oral care routine easier. We're always here to provide great customer service whenever you need it. Happy brushing! 😊🦷
“Bought the Sonic Pro toothbrush and couldn’t be happier, amazing quality amazing cleaning. Shipped quickly and arrived quickly. 5 stars, highly recommended”
Thank you for your wonderful feedback Casper! We're thrilled to hear that you're loving your Sonic Pro toothbrush and that it's providing you with amazing cleaning results. Your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out. Happy brushing!
“I am so happy with the water flosser, it's the most thorough form of flossing and leaves my mouth feeling so clean afterwards. I was also really happy with customer care.”
Thank you for sharing your experience Georgia! We're thrilled to hear that you're happy with our water flosser and that it's providing you with a thorough and refreshing clean. We're also glad to know that you were satisfied with our customer care. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to help!
Thank you for your feedback Christine! We're glad to hear that we could promptly resolve the issue with your defective toothbrush and provide you with a quick replacement. If you have any further questions or concerns, please feel free to reach out to us. We're here to help!
That's fantastic to hear Eva! We're glad you're enjoying your new toothbrush and that it's already making an impression on your dentist. Thank you for your kind words, and happy brushing!
We're thrilled to hear that you're enjoying your toothbrush so far! Thank you for choosing us based on your friend's recommendation. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy brushing!
“It’s not clear that sonic pro head replacements are not compatible with the standard device. Pretty basic- on the package it’s states it clearly but by then it’s too late.”
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and advise here.
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“My old oral b was slowly dying so needed a new one . Read reviews and opted for this & so far it hasn’t disappointed. Bit different feel and gets a few goes to get used to it but satisfied with my purchase.”
Thank you for sharing your experience! We're glad to hear that you're satisfied with your purchase and that it's meeting your expectations so far. If you have any questions or need further assistance, feel free to reach out to us.
“Only been using the toothpaste for about a week and it does look like stains are lifting on my teeth .I think i may need an added boost with the powder to go with my toothpaste too , but so far very impressed . Thank you😊”
Thank you so much for sharing your experience with us! We're thrilled to hear that you're already seeing positive results with our toothpaste. Our powder can definitely provide that extra boost you're looking for, so feel free to give it a try! We appreciate your support and look forward to continuing to exceed your expectations. 😊
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team and that you're satisfied with your product. We truly appreciate your recommendation and look forward to serving you again in the future! If you ever need anything else, don't hesitate to reach out.
“Great toothbrush with long battery life. The sonic element takes some getting used to, but the 3 settings helps to gradually get used to this. It would be better if the button was harder to press as it is in line with where you hold it so it is easy to accidentally press it whilst brushing. You then have to press it repeatedly to get it back to the desired setting and it’s also the on off switch, so this can be annoying and also disrupts the 30 second area indication. The 4 30 sec area pause indicator and auto 2 min shut off are a good feature. The toothbrush is slim, sturdy and not too heavy. Pressure indicator would be a good addition. Bristles on brush head hold their shape well but the replacement heads are so expensive which is disappointing as the brush is well priced for the quality. I do recommend the sonic rechargeable toothbrush but some discount incentives for head replacements would be useful as you can’t buy in store like other brands, so also have to factor in postage cost on top.”
Thank you for your detailed feedback on our sonic rechargeable toothbrush. We're delighted to hear that you appreciate its long battery life and the gradual adjustment settings. We also value your input regarding the button placement and understand the inconvenience it may cause during brushing. We'll definitely take this into consideration for future improvements.
Regarding the pricing of replacement heads, we understand your concern. We strive to maintain the quality of our product while keeping it affordable. We'll explore options to provide incentives or discounts for replacement heads to enhance your overall experience and make it more cost-effective for you.
Your recommendation means a lot to us, and we're committed to continuously enhancing our product to meet your needs better. Thank you for choosing our sonic rechargeable toothbrush, and we look forward to serving you even better in the future. If you have any further suggestions or queries, please don't hesitate to reach out to us.
