UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 354 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

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“I just did business with this company, they advertised free international shipping, however during the ordering process they did not provide it when they shipped my order. They also list items on the site that are not available to ship. Will not be shopping here again.”

Helpful Report

Posted 4 years ago

“These guys are liars. What they do are criminal. I ordered a small and I received an extra small. I asked to return the items for a refund because they sent wrong size. They are refusing to refund, saying extra small is a 7-8. This is a lie. The order clearly shows I ordered a small and I sent them a screen shot. They are still refusing a refund.”

Helpful Report

Posted 4 years ago

“I bought a Dortmund top from these guys. After three wears the sleeve stitching came away - clearly a manufacture fault as i hadn't spent three weeks at home picking at it. 10 days after reporting the issue their repsonse is "we cannot accept responsibility for this minor defect after a month of wear from your side." Great thanks guys, I must spend another £80 with you (not). You would think like with any other reailer they'd take it back and send it off the Puma. Maybe all their kits are FAKES and that's why they refuse or maybe just couldn't care less once they've got your cash. Either way DON'T USE. I hope they go bust”

Helpful Report

Posted 4 years ago

“This is as bad as it gets This is as bad as it gets . Thought I was buying a next day service & here we are over 2 weeks later with nothing. The birthday it was for has now passed. Fully expect to be chasing a refund at some point. I am still trying get in touch but no one replay me. DON'T BUY FROM HERE IS A SCAN.”

Helpful Report

Posted 4 years ago

“I ordered items for Christmas 2019... still waiting ... this was their response....BTW it’s now September 2020, maybe I am being unreasonable.... ‘Thank you for getting in touch regarding your order # We do not have a confirmed date for the missing part of your order at the moment. Please note that we chase this every day with each of our suppliers, who in turn chase up with their suppliers. This is an automated process from our side and we will continue to do it until the item is sourced ‘”

Helpful Report

Posted 4 years ago

“Impossible to get a hold of. I placed an order for some training pants over a year ago. There was a typo in the delivery address and the courier attempted the delivery. I received an email saying the item could not be delivered because of an incorrect address, and the item would be returned to the original sender half-way across the globe. I immediately called the delivery company to see if the company could stop the return, considering it was in my state already. They said there was nothing they could do, that it would have to go back to Europe. I emailed UK Soccer Shop and they told me because there was an error in the address I was responsible for the cost of the re-shipment. Fine! It was my typo after all, so I paid the $10 to ship it back to the US. They kept giving me the runaround saying that package had not yet arrived. Cut to over a year later, I can't get a hold of UK Soccer Shop, nor have I received the item that I paid for. Never received any kind of refund. If I could leave negative stars I would. Worst experience with any vendor I have ever had. Please do not purchase from them. They are thieves and frauds; hope they go out of business.”

Helpful Report

Posted 4 years ago

“Rubbish. Products not as described. Purchased concept Sheffield United shirt that was so cheap and nasty I threw it away.”

Helpful Report

Posted 4 years ago

“I wish I had read these reviews earlier. I've placed two separate orders with them, never received the items ordered, and then had to work just to get my money back. Yes, their website is very appealing because of the wide variety of items they sell. But don't fall for it, you are likely to send them money for items you'll never get. There is a reason they have so many negative reviews. And take a good look at their website - you'll notice they do not provide any contact phone numbers or e-mail addresses, and that is always a bad sign.”

Helpful Report

Posted 4 years ago

“Didn't deliver anything at all from my two orders. Contacting bank to get my money back.”

Helpful Report

Posted 4 years ago

“6 weeks delivery time, send wrong item , fake”

Helpful Report

Posted 4 years ago

“Absolutely shambolic of a company no response from this company what's however ordered my tops 3/08/2020 took my money acknowledged my order said despatched unable to track luckily my bank has refunded me and are now looking into this company please please do not use this company”

Helpful Report

Posted 4 years ago

“Still waiting on my order that I placed 4 weeks ago. I paid for next day delivery (£18) I have heard nothing from them. Phone number they provide is not in service! Do not order from this site.”

Helpful Report

Posted 4 years ago

“States 7-9 day standard delivery to USA it has been 45 days with 3 emails no way to track until delivery. Report them to courts and have them permanently closed down I am reporting them. They are common crooks nothing less.”

Helpful Report

Posted 4 years ago

“This has is a shambolic customer service - firstly I ordered a xsmall men Zidane shirt - paid fully for it on the 23.06.20 only to be advised that they had just sold out - I then had to order the xl boys on the 29.06.20 this was not even dispatched until the 29.07.20 a full month later and only because I requested to be put in contact with the supervisor. This still is not with me in Australia, my son still does not have his birthday present which incidentally was the 16.07.20! This company offers awful service and the customer service can be rude, unhelpful and abrupt> I would strongly advise you use another service!”

Helpful Report

Posted 4 years ago

“One star is being generous. My son ordered a football shirt and paid extra for 1 - 2 day delivery. 4 days have passed and still no top. Impossible to get in touch via phone and still waiting for a response via email. Absolutely shocking company AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Total waste of time and money. The product went undelivered. When told about the problem the customer service was essentially non existent. Further to this, we requested a charge back which Uksoccershop contested. Eventually after going through arbitration we won thr case. Bottom line: STAY AWAY FROM Uksoccershop”

Helpful Report

Posted 4 years ago

“Absolute disgrace. I ordered and paid for a full replica kit for my son's 10th birthday, making the order several weeks before his birthday. Despite all their claims about delivery and service, only half of the kit arrived and just a few days before his birthday. Now, 2 months later, I still haven't received the missing item. No answer on the phone number they publish on their site and despite sending more than half a dozen emails, via their website and directly to one of their "service" reps, I haven't received a single response. I would strongly advise anyone thinking of using this firm to look elsewhere. I certainly will never use them again and will spread that message to everyone i know.”

Helpful Report

Posted 4 years ago

“I once ordered a beautiful vest that never arrived. They took my money bag.”

Helpful Report

Posted 4 years ago

“Never order anything from this site. I placed my order a month ago and never heard anything about an update on shipping. After writing a scathing email to their website I got an update saying the package had only now been sent. It’s gonna take another two weeks for it to arrive which would make the whole wait time 7 weeks from the time of order. This site is terrible and everyone should stay away.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! Still waiting for an item ordered weeks ago, no reply to emails and phone number doesn’t seem to exist”

Helpful Report

Posted 4 years ago

UKSoccershop is rated 1.3 based on 354 reviews