Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.32

2.3 Rating 165 Reviews

32 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.3

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a diamond member who loves ❤️ shopping @ Ulta . I use a wonderful master stylist & Every year spend almost daily on beauty steals. I placed an order on 3/15/24 of hairspray I needed soon & today is 4/4/24 & just received?? I asked in the app to please consider sending the me a coupon..making it available @ my local store ..my replies were ignored just responding sorry for late will reship?? Come on Ulta do better ..it's not the product it was corporate who could have just sent to my local store & picked up ..would've saved DAYS!! IT was already paid for ... Really Ulta??”

Helpful Report

Posted 9 months ago

“I went to my account and tried to placed an order probably a month ago, keep in mind I have always do online ordering due to me living far away from an actual store, well I couldn't, tried to explain the representative on the phone that that was really odd since I have at least 30 orders delivered to my adrees on the past, well long story short I couldn't placed my order,and just came back to check on my dollars rewards to be expired!! When do they start with that!!!?? I will promise I won't be buying anything else from ulta, bad service and the rewards now expired, awful.”

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Posted 9 months ago

“I previously reviewed this card, but it got even worse. After i paid the late fees i was illegally charged on a paid off and closed card, i asked the CSA to assure me that i would never be charged another thing or hear from Ulta ever again. She said i wouldn't. I came back from a trip and i had a letter from Ulta that had charged me $2 in integer and a late fee on top of it. I've never had a worse experience with a company or a card in my life. It's exploitation, there's no other word for it.”

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Posted 9 months ago

“My daughter and I got our hair cuts done a few weeks ago by Libby and Jessica. I cant tell you enough how welcomed we felt. The customer service was through the roof. They educated us on our hair care routines and we both are extremely please with how our hair turned out. We will definitely be returning. Jessica and Libby are amazing.”

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Posted 9 months ago

“Ali was very helpful, attentive and knowledgeable when helping me pick out a new foundation today! I would recommend seeing her for any makeup advice”

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Posted 9 months ago

“The beauty salon just cancel’s appointments with out notifying the customer. If the stylist is out or is no longer working at their company. So if I wouldn’t have looked to see when my next appointment is, I would have showed up to these appointments. I am furious, horrible customer service.”

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Posted 9 months ago

“Run, wrong cut, wrong color!!!! Never Again, and I had a senior stylist!”

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Posted 9 months ago

“PAID $27 to get eyebrows waxed. Face was burned by the wax. I have had MANY wax treatment and have never had this happen. Horrible experience doubt I will be back.”

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Posted 10 months ago

“I always go to Ulta at old saybrook and Mary she is so professional and always nice I never go to other to do my hair because she is the best she really know how to make you pretty and she always so happy to ask question .. I love her and she’s really perfect hairstylist..I wish she won’t leave in old saybrook she’s amazing and the best! ❤️😊❤️😊”

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Posted 10 months ago

“Horrible customer service!”

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Posted 10 months ago

“Horrible CS via email phone and chat”

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Posted 10 months ago

“I ordered one item for pickup. I go into the store and there's three people working but they're so busy on their phones and tipping out the hair people that they can't find someone to come to the pickup window for an order I already ordered online to save time being in the store. This is why I'll always shop at Sephora. I never have a problem getting someone to help me there!!”

Helpful Report

Posted 10 months ago

“I bought online and forgot to add gift set. I talked to ulta and they would not add it. Bad customer service for something that is free”

Ulta Beauty 1 star review on 7th March 2024

Helpful Report

Posted 10 months ago

“MY ORDER WAS DELIVERED BY FED EX WITH A PHOTO. HOWEVER IT WAS NOT AT MY DOOR WHEN I GOT HOME LATER THE PACKAGE WAS NOT THERE, I LIVE IN APARTMENT AND REALLY DO NOT KNOW MY NEIGHBORS. CUSTOMER SERVICE DID NOTHING TO HELP OR OFFER TO RESEND WITH ANOTHER CARRIER INSTEAD OF LEAVING ON MY DOORSTEP. I LIVE IN MICHIGAN. SO BEWARE”

Helpful Report

Posted 10 months ago

“I was just in ultra beauty looking for cologne good girl and bent down to look at the other cologne and the little beeper went off and the lady ran over there and took it from me and took it up front to turn it off and never did bring it back and then and then heated under her arm and did not bring it back to me and I found her and told her I was going to buy that then she told me a lie about being caught up with another customer I will never be go back into this store and be treated like that because I don't have to steal. There is nothing in that store that I want that I have to steal for and to be treated like that I wouldn't even give them my phone number. From now on I will order online if I need something from this store.”

Helpful Report

Posted 11 months ago

“The credit card was a terrible experience. DO NOT get the credit card. They charged me late fees and interest after I had confirmed that I have paid it off completely and closed it out, and then they refused to help me and just said it would go to collections if I didn't pay it. I had no choice. This is a greedy, exploitative, horrible company.”

Helpful Report

Posted 11 months ago

“Sales person at ulta in madison was EXTREMELY AGRESSIVE. CHECKED OUT PAYING 101.$ GOT HOME, TRIED OUT ALL THE PRODUCTS I BOUGHT, VERY DISAPPOINTING”

Helpful Report

Posted 11 months ago

“I made a purchase instore on 06/16/2023 for $83.89 and with the cashiers convincing I decided to apply for the ULTA credit card and put my purchase on there. I regret that day ever since, and every time I look at the product that I purchased I get a flood of negative emotions as it has been an absolute nightmare. As soon as I received my statement bill on 07/20/2023, I paid for it in full and on time through their phone system. I’ve never paid a bill late in my life. I thought this would be it however I notice on 07/24/2023 that they charged my account twice for the $83.89 that I paid. I try to call ULTA and have them resolve it but conveniently they have nothing to do with it, as a whole different company, Comenity Capital Bank, handles all their credit card processing. I give Comenity a call and have them try to resolve it and at the time they say that I paid my full statement once and do not see a double charge, they notify me that they will put a dispute in place and to wait on an answer. I then received multiple calls on 08/15/2023 from Comenity where a representative told me that I am late on my payment and that I must pay $83.89 and the late fee. I explained to her that I already got charged and paid twice and explained my bank situation, she then told me that the first payment of $83.89 went through but then the second payment of $83.89 got rejected from my bank and that it was due on 07/01/2023 so therefore it is now late. This makes absolutely no sense; she couldn't understand that I shouldn't have been charged twice in the first place and that I did in fact pay on time. On my original statement it shows that the statement closed on 07/07/2023 and payment was due on 08/01/2023. So how does what she says make any sense. This shows that their payment recording system is faulty as it is showing blatantly false errors. The next day 08/16/2023 I called the ULTA Customer service number, I explained to them the situation and they told me that on their system it shows a one-time charge of $83.89 which was rejected and then a $30 late fee and then a $30 statement credit and then another $30 late charge. If I look at the transaction history on the ULTA website it shows a payment of $83.89 on 07/21/2023 along with a $30 late fee posted on the same date. Anybody can see that it is clearly a fault in their systems as it is already proved to be throwing flagrant errors. Not one of their payment recording systems or what they are recounting to me are lining up. What has followed for the last 6 months are dispute after dispute and call after call. I have tried to have this resolved but they are seemingly unable to, the most time consuming and frustrating part is how there is no way for me to do this electronically or online, every document must be sent through the traditional mail. Every representative tells me something different, a different story or a different process to resolve this, none of which have any care as they seem to say or write some robotically vague response. I have put my bank representative on a 3-way call to confirm that both payments went through and were cleared and that neither was returned, this is not enough, I have sent my transaction details and history, this is not enough, I have sent months of my bank statements, this is not enough. I am truly defeated in what to do. I sent my bank statement, then they tell me that they cannot accept a bank statement to track a payment and to send my transaction history, I send my transaction details and they say that they need me to send my bank statement, I mean are you serious! I send three months of my bank statements and they tell me they need me to send my bank statement and up to 30 days after my payment. They have got to be playing games with me while destroying my credit in the process. These are all done by the mail so each of these responses takes weeks at a time, and after each they say the dispute is closed and there is nothing we can do unless you send x, y, and z and then we will look into it. The only documents that they ask me which I am unable to get from my bank are an electronic transmittal inquiry form and a letter from my bank, Bank of America, saying that neither payments were returned on their letterhead. Both of which my bank does not provide. What also does not make sense is that every mailed dispute response they send me says something different. At first it was, your first payment went through and then your bank returned it so we took the second payment, then at times it was, we have no record of your disputed payment, and the most recent one is, yes we took one payment of $83.89 on 07/21/2023 and then another payment the next day on 07/22/2023 of $83.89 but then your first payment on 07/21/2023 was returned on 08/13/2023 by my bank. If it was returned on 08/13 by my bank, which it wasn’t, why would I be issued a refund check of $83.89 from Comenity on 08/20. They provided no explanation as to why they would wrongfully take two payments in the first place. I thought my dispute process was over once I received my one refund check, thinking that they finally realized that they charged me twice, but it only got worse from there, they continue to say they require more payments so they continue to send me statement bills with late fees after late fees added, they continue to send me collection calls and texts from various numbers, and I would assume more delinquent credit reporting. Throughout this time, I have had to travel back and forth to the bank on multiple occasions, spent hours on the phone, spent time and money on printing and ordering documents, express mail services, postages, driving back and forth to the post office, and have had to deal with the adverse impact on my credit due to negative reporting. Every time I receive mail or a message from them it gives me great anxiety and raises my blood pressure, negatively affecting my health. I had to quit my job because I was unable to balance and handle the stress that this added while completing the last few months of my program. I read their response and at times I am unable to do anything for the rest of the day as I am truly distraught and lost as to what I can do next, especially when I receive redundant robotic and heartless messages and instructions essentially saying “well too bad, here is your new statement and if you don’t pay us we will continue to add late fees and report you as delinquent” when I have tried to do and provide everything I possibly can in a transparent and timely manner. Even if I wanted to just pay again what they say, which is $150.84 at this moment (which will be increased by another $41.00 on 02/01/2024) with all the false late payment fees added, though it is wrong, in an effort to have them stop bothering me and to get rid of this issue, I have no guarantee that they will not do this same thing again. If I succumb to their bullying and pay what this statement bill says, then they tell me that they never received it or that it has been returned, when everything I have including my bank says that it is paid and cleared, or worse, they double charge me again on top of that. They have me trapped and unable to do either. This is ridiculous. The mental stress I have endured in providing evidence of my payment, has been necessitated by their inability to properly track payments, to have a properly functioning payment system, communication gaps within their organization during disputes, and the lack of timely and effective resolution in a manner that shows even an ounce of care and concern for the customer. I really do not know what to do or who I need to talk to next, if anyone has advice, please let me know. This has been the worst experience I have ever had with any company in my entire life.”

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Posted 1 year ago

“Only can use one gift card at a time when ordering on line.which makes you split your order so you have to pay shipping charges twice. Not acceptable will buy gift cards elsewhere.”

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Posted 1 year ago

“i worked with them and found the service the best...”

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Posted 1 year ago

Ulta Beauty is rated 2.3 based on 165 reviews