Ulta Beauty Reviews

2.4 Rating 179 Reviews

33 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.4

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

Popular Questions:

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Helpful Report

(1 week ago)

You can contact Ulta Beauty by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

67.95%

Industry Average

“ I went into Ulta in Mobile, Al and received the BEST service by Hunter Lyons. He is absolutely AMAZING. He made this older lady feel better and picked out the perfect foundation for “mature skin”. Thank you sooo much Hunter!! Keep smiling 😁 ”

- Jennifer

“ I received excellent customer service from Sam at the Woodstock, GA store. I had no idea what to get and she informed me of new products and educated me on the differences matte and full coverage. I am a happy customer 😊 ”

- DIQUE CANNON-FINLEY

“ I went to Ulta Beauty today in the Vancouver WA mall and the customer service was top notch, that is until I walked assed the salon. I was shouted at by the stylist saying that I had a peacock hair do. I’m sorry, but that is very unprofessional. Did she think I was going to get my hair done there if she insulted my hair because it didn’t work. I won’t be back for a while. ”

- Anonymous

Ulta Beauty Reviews

Customer Service - Average