Ulta Beauty Reviews

2.3 Rating 165 Reviews

32 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.3

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

Popular Questions:

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How do I contact Ulta Beauty?

Helpful Report

(5 days ago)

You can contact Ulta Beauty by Telephone, Email and Live Chat.

Helpful Report

(5 days ago)

67.53%

Industry Average

“ I received excellent customer service from Sam at the Woodstock, GA store. I had no idea what to get and she informed me of new products and educated me on the differences matte and full coverage. I am a happy customer 😊 ”

- DIQUE CANNON-FINLEY

“ I went to Ulta Beauty today in the Vancouver WA mall and the customer service was top notch, that is until I walked assed the salon. I was shouted at by the stylist saying that I had a peacock hair do. I’m sorry, but that is very unprofessional. Did she think I was going to get my hair done there if she insulted my hair because it didn’t work. I won’t be back for a while. ”

- Anonymous

“ Good customer service at the Ulta I go to . Satisfied ”

- Kim

Ulta Beauty Reviews

Customer Service - Average