Ulta Beauty Reviews

2.4 Rating 179 Reviews

33 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.4

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

Popular Questions:

Delivery

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How quickly does Ulta Beauty resolve customer queries?

Helpful Report

(1 week ago)

Greater than 38% of reviewers feedback is Ulta Beauty resolves customer queries within an hour.

Helpful Report

(1 week ago)

67.95%

Industry Average

“ Good customer service at the Ulta I go to . Satisfied ”

- Kim

“ Heather at the Pasadena location for MAC is amazing. She show me a demo of how to apply my makeup for my bday, she was extremely personable and had great customer service. We need more representatives around like Heather! Thanks for all you do Heather! ”

- Allison

“ I have been seeing Jamie at the Dover, DE Ulta salon for almost a year now. Jamie knows exactly what I want when it comes to coloring and styling my hair. I have never had one bad experience since day one. Also, I find the customer service to be very helpful at checkout and also throughout the store. Thank you, Jamie. ”

- Anonymous

Ulta Beauty Reviews

Customer Service - Average