Ulta Beauty Reviews

2.4 Rating 149 Reviews

33 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.4

Based on 149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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How quickly does Ulta Beauty resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 38% of reviewers feedback is Ulta Beauty takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

68.97%

Industry Average

“ I have been seeing Jamie at the Dover, DE Ulta salon for almost a year now. Jamie knows exactly what I want when it comes to coloring and styling my hair. I have never had one bad experience since day one. Also, I find the customer service to be very helpful at checkout and also throughout the store. Thank you, Jamie. ”

- Anonymous

“ My daughter and I got our hair cuts done a few weeks ago by Libby and Jessica. I cant tell you enough how welcomed we felt. The customer service was through the roof. They educated us on our hair care routines and we both are extremely please with how our hair turned out. We will definitely be returning. Jessica and Libby are amazing. ”

- Anonymous

“ i worked with them and found the service the best... ”

- Elezabath Venclie

Ulta Beauty Reviews

Customer Service - Average