Under Armour Reviews

Name: Under Armour
Rating: 1.64

1.6 Rating 277 Reviews

15 %

of reviewers recommend Under Armour

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Metrics

1.6

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

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“They have worst support on the world. I'm really upsad that i can't give less than 1 star.”

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Posted 4 years ago

“Absolute worst customer service I've ever experienced. 1/6 of my total $533.00 order arrived, and all they would say is that someone signed for the box and it was marked as delivered. Two reports and they were willing to do nothing. The one box that arrived was only big enough to hold one of the six shirts I ordered, and the ship ticket inside said it contained all six. This would be impossible given the size of the box, however they do not care. They would not even try to make this right, and judging by the other reviews on this site, they would rather screw their customers than protect their reputation. They have no interest in taking care of their customers, including the veterans they claim to support, and they really don't care. Someone higher up in that company needs to be paying attention the amount of people their incompetent staff is screwing over. Someone in the shipping department should also be drug tested, or at least required to take a simple mathematics class on how to count the amount of products to put in a box. Ridiculous. Order from someone else, Under Armour has clearly chosen to join the ranks of Nike in customer service and appeal.”

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Posted 5 years ago

“I signed up for the armourbox with the impression it was created for you to USE and test out before committing to buying. That you would provide feedback and then send back what you didn't like. After my 2nd box since they didn't ask questions like if I need neutral or stability sneakers, I was told my returns from the 1st box looked used and didn't have the tags on. I wrote several times expressing that the program said to use it for 7 days and decide. Now I'm being warned that the next time I use the product or take tags off, I'll be charged for them. But I had already done this since the note about the policy came AFTER i had the box open! I have canceled and am asking them to let me return it as is this last time. They are not understanding. I know how to order online and yet it on and send it back. Everyone does this. The uniqueness of this box was to see if it was functional for your needs. This has been an awful experience.”

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Posted 5 years ago

“Currently on hold with customer service. It’s been 50 minutes as of now, 2 different reps. Still on hold. I ordered 4 items. They shipped 2. Just told me 2 of them are out of stock and never let me know. They are not helpful, the second rep seems to find it funny. They can’t seem to resolve the issue. All I want is the items I ordered or a refund. Either one. But they can’t even handle that. Do NOT order from this joke of a company.”

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Posted 5 years ago

“it is the best”

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Posted 5 years ago

“Absolute rubbish customer service. Avoid this extremely poor company.”

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Posted 5 years ago

“Although i love all the UA products i have purchased and had planned to never buy any other brand ever until i had issues with their website and customer service. When i picked a pair of shoes i was familiar with i only had one view of the shoe(site issue?)... when the shoe arrived there was a collegiate logo on the shoe that i could not see from the site. All customer service could do was offer a return label, have me wait for a refund, then order another pair of shoes.i should mention i waited almost 2 weeks to recieve the shoes. Now i will have to wait for a refund to reorder(3 days at best?) then wait another 2 weeks for another shoe. I WILL JUST KEEP MY MONEY! Unfortunately I will go buy a pair of Adidas because after this experience i will never purchase UA products again! On a side note between my g/f and i we have 8 pairs of UA shoes and nothing but UA fitness clothing for the gym. Sad to have to change brands because of poor customer service!”

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Posted 5 years ago

“Ordered back pack 2 weeks ago still processing order. Called customer service Fri called called back 3hrs later was lied to. Called customer service again because that night it was still processing, gentlemen told me the truth and he can't give an arrival of the package. Ordered Adidas bag came in 7 days, trying to cancel order, been on hold for 3hrs 21mins. Hold line states, we run, we train, we win, all to do one thing, make you better....how bout you train to make your customer service better because it's going on 8pm and you close phone at 8pm.....been on hold for almost 3hrs 30min. Stopped buying Nike can stop buying Under Armour, family is down to Adidas I guess thanks for nothing for processing my phone call for 3hrs 26mins now!”

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Posted 5 years ago

“I ordered two pair of cleats for my son placing 2 separate orders. I also paid for express shipping. The shoes hadn’t arrived. I waited on the phone for 4 hours o my to get through to a supervisor Steve W. Who told me to suck it up. He said just because you paid extra for express shipping, there is no guarantee. He ended up hanging up on me.”

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Posted 5 years ago

“Rubbish company You are done in uk after all that”

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Posted 5 years ago

“Ordered online. Nothing received for ages...turns out half my order delivered to an 'access point' i have to go and collect and the other delayed. Useless. Cancelled everything and going elsewhere.”

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Posted 5 years ago

“Never again ! 4 trainers ordered..all refunded ! Disgusting”

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Posted 5 years ago

“Terrible shop. Had the same situation twice: took money, messed with order for few weeks, canceled it. You need to wait to get your money back for a weeks. Don`t ever try to buy something on the underarmour.com!”

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Posted 5 years ago

“This company is a disgrace. They don’t care about their customers. Repeatedly Failure to deliver and never give explanation. And then send emails asking me to review the product they never delivered. Unbelievable !!!!!! Might all stem from the CEO. Mr Kevin PLANK — enough said.”

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Posted 5 years ago

“If you going to order stuff from Under Armour online and think you’ll get it with in 7 days or so. Sorry to inform you won’t. Apparently they moved wear house and their orders are delay. It’s going to be 2 weeks and I haven’t received my items. I’m so disappointed. I couldn’t believe a big company like that could be having issues with their order online.”

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Posted 5 years ago

“Never again ! 4 trainers ordered..all refunded ! Disgusting”

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Posted 5 years ago

“Customer service shocking. Cancelled all the items I paid for but didn't have any problems keeping my money along with thousands of others for a few weeks!!!”

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Posted 5 years ago

“2 Orders were paid for then a week later received an email cancelling the order with no explanation. 3 weeks later I have still not received the refund. Absolutely the worst experience with any company. Definitely Not recommended.”

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Posted 5 years ago

“Made an order that Under Armour decided to cancel without any explanation as to why. Then proceeded to hold my money in their account for over 3 weeks. Lost a customer for life.”

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Posted 5 years ago

“Shockingly poor, avoid! Placed an order on 19th May and money was taken from my account. Order was cancelled by Under Armour on 22nd May and I still don't have my money back. Have emailed customer services but they ignored me. The phone number listed on the Under Armour website doesn't work. Not sure why they are getting away with this.”

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Posted 5 years ago

Under Armour is rated 1.6 based on 277 reviews