Under Armour Reviews

Name: Under Armour
Rating: 1.71

1.7 Rating 293 Reviews

16 %

of reviewers recommend Under Armour

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Metrics

1.7

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 5 star review on 7th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible tracking service. DO NOT ORDER. Orders gets lost and returned items also lost. When returning items it is a trap- they give you a sticker label which gets scanned by UPS. They don’t give you any receipt and claims that by scanning it is on record. Then when you ask why you are not refunded, they ask YOU for the tracking number. Then they stop replying you. They are thieves. Hard lessons learned. do not order. Spend the money on a brand who actually tracks parcels reliably like Nike or Adidas or whatever. Just not UA.”

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Posted 5 years ago

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Posted 5 years ago

“DO NOT USE THIS COMPANY!!! The customer service is disgraceful - almost non-existent! If I could I would have rated this company with a less than zero rating. One star is too good for them. There is no exchange policy for items that are the wrong size. The item arrived later than predicted (it was a present for someone so too late for the occasion!) and customer services totally refused to do anything about the fact that it was the wrong size. They just didn't care and said there was nothing they could do about it”

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Posted 5 years ago

“I ordered stuff on Black Friday and then was charged 6 weeks later then notified after they took my money.. I'm a single mother of 4. They charged my a week after Christmas, made my account negative and all I got was oops system error sorry. 6 weeks later! Never trust them with your account info!”

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Posted 5 years ago

“I have recently ordered 3 items from UA online. Out of the three items ordered two didn't quite fit so I decided to return them. Refund was swiflty processed but only received it for one of the item returned. When I enquired with UA customer services about the refund for the second item returned the agent has confirmed that there was only one item in the return parcel. I felt completely cheated on and was utterly dissapointed. I have returned two items for refund and felt that there wasnt much effort made by UA customer services to try and resolve this matter. Reading other reviews I feel lucky enough to even receive a refund for one of the items returned. There seems to be something seriously wrong with they way UA process refunds...”

Helpful Report

Posted 5 years ago

“ordered from UA online. Out of the three items I have ordered two didn't quite fit so I decided to return them. Refund was swiflty processed but only received it for one of the item returned. When I enquired with UA customer services the agent has confirmed that there was only one item in the return parcel. I felt completely cheated on and was utterly dissapointed. I have returned two items for refund and felt that there wasnt much effort made by UA customer services to try and resolve this matter. Reading other reviews I feel lucky enough to even receive a refund for one of the item returned. There seemed to be something seriously wrong with the way UA process refunds...”

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Posted 5 years ago

“First off I ordered 3 different items. I recieved a confirmation email, next day I recieved an email stating 2 of the items are out of stock, after they charged me for those items, still haven't gotten my money back. The 3rd item was shipped jan 21st we are now at February 8th, still haven't recieved my item.”

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Posted 5 years ago

“Extremely bad experience with their customer support. I was charged for the item, which I never received. After contacting support multiple times I learn that the parcel was originally lost by the shipping company and it has been sent back to Under Armour. When asked if I could get a refund, they mention that they need to receive the parcel back before processing the refund - which I still have not received. Just ridiculous service, STAY AWAY and yes, but anywhere else.”

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Posted 5 years ago

“Do not buy from Under Armour! After a horrible experience I can not recommend this company. Terrible customer service and what's worse is that I had to call them and let them know that the shipping company never received the package that I was charged for. Shaddy business practices at best and stale products. Be smart and shop literally anywhere else.”

Helpful Report

Posted 5 years ago

“Ordered 16th December still haven't received my parcel, phone lines do not answer, i have emailed the customer services several times with no response and the live chats are unhelpful and rude. I am really p***** off that they have taken £120 and i still have no trainers and can not see how I am going to get them, the courier is just as bad and refer me back to UA - DO NOT ORDER FROM THEM !!”

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Posted 5 years ago

“Worse customer service ever aside from wrong delivered item and delay in delivery.”

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Posted 5 years ago

“Ordered five items as Xmas presents on the 15th December in anticipation I would receive before Christmas. Silly me- two items were dispatched on the 19th, three on the 20th and then given to a courier who, although well known, managed to get the earlier package here on the 23rd and couldn't be bothered with the one scheduled for the 24th (despite the package being out for delivery)- these presents will be extremely late! If you're going to use an unreliable courier at least give them a chance and hand over the package in quicker then five days. Shame when you gain market share, get there and then get arrogant with your service- only one direction from here.”

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Posted 5 years ago

“Products are excellent, but the customer service online and on the phone is terrible. Nobody is ever able to help.”

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Posted 5 years ago

“Terrible terrible customer service.Do not even send the product but charge the money and not willing to refund.Beware!!!!”

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Posted 5 years ago

“Was offered 10% discount code no place to apply it. Phoned to ask this be applied or I get refunded the amount. Told no do asked to cancel order. Told no would have to wait till parcel arrived, send back, request refund & if I wanted them try order again with discount code. Their policy has to be illegal!!!”

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Posted 5 years ago

“They have worst support on the world. I'm really upsad that i can't give less than 1 star.”

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Posted 5 years ago

“Absolute worst customer service I've ever experienced. 1/6 of my total $533.00 order arrived, and all they would say is that someone signed for the box and it was marked as delivered. Two reports and they were willing to do nothing. The one box that arrived was only big enough to hold one of the six shirts I ordered, and the ship ticket inside said it contained all six. This would be impossible given the size of the box, however they do not care. They would not even try to make this right, and judging by the other reviews on this site, they would rather screw their customers than protect their reputation. They have no interest in taking care of their customers, including the veterans they claim to support, and they really don't care. Someone higher up in that company needs to be paying attention the amount of people their incompetent staff is screwing over. Someone in the shipping department should also be drug tested, or at least required to take a simple mathematics class on how to count the amount of products to put in a box. Ridiculous. Order from someone else, Under Armour has clearly chosen to join the ranks of Nike in customer service and appeal.”

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Posted 5 years ago

“I signed up for the armourbox with the impression it was created for you to USE and test out before committing to buying. That you would provide feedback and then send back what you didn't like. After my 2nd box since they didn't ask questions like if I need neutral or stability sneakers, I was told my returns from the 1st box looked used and didn't have the tags on. I wrote several times expressing that the program said to use it for 7 days and decide. Now I'm being warned that the next time I use the product or take tags off, I'll be charged for them. But I had already done this since the note about the policy came AFTER i had the box open! I have canceled and am asking them to let me return it as is this last time. They are not understanding. I know how to order online and yet it on and send it back. Everyone does this. The uniqueness of this box was to see if it was functional for your needs. This has been an awful experience.”

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Posted 5 years ago

“Currently on hold with customer service. It’s been 50 minutes as of now, 2 different reps. Still on hold. I ordered 4 items. They shipped 2. Just told me 2 of them are out of stock and never let me know. They are not helpful, the second rep seems to find it funny. They can’t seem to resolve the issue. All I want is the items I ordered or a refund. Either one. But they can’t even handle that. Do NOT order from this joke of a company.”

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Posted 5 years ago

“it is the best”

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Posted 5 years ago

Under Armour is rated 1.7 based on 293 reviews