Under Armour Reviews

Name: Under Armour
Rating: 1.65

1.7 Rating 284 Reviews

15 %

of reviewers recommend Under Armour

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Metrics

1.7

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

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“I bought some UA running shoes for $90 about a month ago and I loved the way they look and fit. But now they’re getting holes where the stitching around the leather (?) upper part of the shoe that is around the front of the shoe and the fabric meet. I wear them a lot but still, one month and my shoes look worn out. This has happened with almost every pair of UA shoes I’ve had. Not impressed with the quality of materials or craftsmanship for what they cost. I’ve had shoes from Walmart last longer for a fraction of the price. These guys are losing their edge!”

Under Armour 3 star review on 23rd August 2021

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Posted 3 years ago

“They are worst company to deal with period scammers August 14 2021”

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Posted 3 years ago

“24ounce water bottle dominate rusted in about three months total rip off tried to call customer service to complain and they just kept transfer me to a number no one answers!!! Just feel like for 30 dollars shouldn't rust in a couple months! I have other steel water bottle at least five years old not one trace of rust!!!! Place sucks!”

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Posted 3 years ago

“Ordered msks over two weeks ago because my work mandated make again. They were shipped and estimated delivery as three days ago and my tracking number, which I had to fight with them to get, says it's still in process to he delivery service. I will never order again from UA. Once I told them that they disconnected the live chat and didn't try to make it right.”

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Posted 3 years ago

“Marcos & Davia are Amazing Customer service Ever!! Davia almost dress me and Marcos amazing. Please Ask for them to help. at Orlando International Outlet.”

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Posted 3 years ago

“This is my first experience buying something from Under Armour and it will be my last. I purchased a mask to use because I had an upcoming flight. I’ve used a number of masks since the pandemic started but a friend of mine told me the Under Armour was the most comfortable one he has tried. I figured I’d give it a try. After not receiving a update for when the item was shipped because I paid for priority mail I called customer service. It was in their system but there was no movement in their warehouse. I wouldn’t order or trust Under Armour if you want anything to arrive on time.”

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Posted 3 years ago

“I have no problem with your item quality, but I have a problem with your customer services for instance last week I have an order which must be delivered on a specific day, but the carrier has changed and reschedule delivery day more than once. I chatted with the customer service center online hope they will solve my problem by either expedite the delivery process or refund, but the agent I was talking to who name Amy G just told me we can't refund you without explaining to me why finishing the chat window by having a nice day and disconnected the chat from her end. Excuse me, what type of customer service is this leaving your customer at loose end with no answer, also not committed to the delivery date as stated on your website. I am very disappointed and will no longer do business with you guys and will not recommend your service to anyone I know.”

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Posted 3 years ago

“Absolutely terrible!!! I ordered clothes for my race 2.5 weeks and it still in transit because they used the cheapest economy basic shipment method. I called and first representative put me on hold for 20 min to check without even asking order number and second representative just keep saying things I already know and absolutely not trying to help me to get clothes for my race in two days !!”

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Posted 3 years ago

“Done with under armor due to using non resilient fabric on your running shoes. Holes appear with marginal contact with anything.”

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Posted 3 years ago

“Ordered shoes after two weeks I called and was told they were out of stock. I would have hoped they would have told me this when I ordered instead of accepting the order and charging my PayPal account.The lady I called was rude and not helpful!”

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Posted 3 years ago

“The UA shirts I bought a few weeks ago at $39.99 are only worth a $20 purchase. They remind me of the shirts that I bought at Costco whatever brand that was. I have washed and worn them ONLY twice and the sleeves are shrinking up towards the shoulder which looks ridiculous. I do not have an unusual body, I have a 44 chest and I purposely bought an extra large so I'd have some more room. The shirt tail has stayed the same maybe shrunk a little bit but the sleeves are very disappointing and I don't even want to wear them anymore. ALL MY OTHER POLYESTER GOLF SHIRTS BY GREG NORMAN ETC. DO NOT SHRINK. I'VE HAD THEM THREE TO FIVE YEARS SOME SEVEN EIGHT YEARS STILL WEAR THEM AND DO NOT SHRINK. I DON'T BELIEVE IN WASHING YOUR SHIRT AND HANGING IT UP. I BELIEVE YOU HAVE TO DRY THEM SO THEY FLUFF UP AND NOT WRINKLE. PUTTING THEM ON A LOW HEAT IN THE DRYER SHOULD NOT SHRINK THEM. I WILL NOT BUY ANY MORE SHIRTS FROM UA.”

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Posted 3 years ago

“Defective face mask reported two months ago. Two emails with photo ignored. Finally called and was told a replacement would be sent. Nada. Called again on April 23. Told would be sent and would arrive on April 27. Still waiting. Another call today got same response: A replacement will be sent. (Yeah, right.)”

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Posted 3 years ago

“Under Armour=A bunch of thieves! No response when it comes to refunds. Finally when they do reply, they beat around the bush to try to get away with not needing to help by hoping that the customer will firget about it. Under Armour does not know the basic sales rule- Be nice and cortious to clients! Shame on you! Terrible service!”

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Posted 3 years ago

“Customer service is horrible. You request to speak with a Supervisor and you either get Hung Up on or they tell you the supervisor is going to tell you the same thing i'm going too as if they with in the White House or something. Disappointing. Back to NIKE i go”

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Posted 3 years ago

“I bought some Under Armour socks and all I can say if you like non stop lint they are for you. Worst socks I ever bought.”

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Posted 3 years ago

“While the sports shoes were comfortable, disappointingly both soles exhibited severe cracking - clearly poor quality material. I have twice contacted the company for comment but have not received any response. I can see why UA is incurring major losses and rapidly declining sales.”

Under Armour 1 star review on 26th March 2021

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Posted 3 years ago

“Cheep and Customer service is horrible”

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Posted 3 years ago

“One month later, still waiting for my order 🙃 with these negative reviews I'm very anxious”

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Posted 3 years ago

“Worst online order experience of any company I have ever dealt with”

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Posted 4 years ago

“I purchased 8 face masks in two sizes. No where on the main page or at check out did UA state they were not returnable. UA's return policy description, which I checked before ordering, stated that returns and exchanges are FREE - no exceptions were noted. Upon trying to return, website stated they were not returnable (except for one type of mask). I just spoke with a customer service rep, Albert Hallado. He reiterated the company's policies, but I stated I would dispute with American Express. He put me on hold and came back stating that UA would refund my money for those I wished to return, but that I could not physically return them ... WOW. I said, "That's not fair to the company. I didn't even open some of them once I knew my size." Albert suggested I donate them. GREAT CUSTOMER SERVICE! Thank you Albert for being a great customer advocate.”

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Posted 4 years ago

Under Armour is rated 1.7 based on 284 reviews