UNIQLO Reviews

Name: UNIQLO
Rating: 1.70

1.7 Rating 208 Reviews

17 %

of reviewers recommend UNIQLO

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Metrics

1.7

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UNIQLO 1 star review on 4th January 2025

Pankaj

UNIQLO 1 star review on 30th December 2024

Lisa Barnes

UNIQLO 1 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

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“Contacted Customer Service 3 times. They were unhelpful to say the least. I risked ordering an item. It was way too small. Not allowed to return it once opened. They’d put the price up between my wanting to order it and their replies. Had to pay higher price. IMPOSSIBLE to contact CEO even though I had the right address. AVOID THIS COMPANY.”

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Posted 4 years ago

“Absolutely terrible service and they stole money from me. Do not buy on line”

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Posted 4 years ago

“Terrible service! they take your money and you basically can't get it back and still no order! Made an order four days ago and still no one has even processed it, the joke is they "process" does not allow them to cancel or connect to their own warehouse! The customer service dont know much, spoke to "Katia" who could only answer with "we dont know" to everything I asked and offered to "investigate" once I was really annoyed. When i asked why she did not offer to do that earlier she said "i didnt ask" - what the hell? i should be telling you the processes available?! If a customer asks to cancel an order and you say you cant do that, then should you not offer the alternative available? i want my money back in my account and cancel the order! it's a joke, they want you wait for the order to be dispatched before they can cancel it - waste of everyone's time! never ordering from this place again, slow inefficient processes!”

Helpful Report

Posted 4 years ago

“I haven't received all items I purchased. Customer service has been ignoring my emails since I first reported this issue. They will take your money and won't send what you purchased. This company is fraud- stay away!!”

Helpful Report

Posted 4 years ago

“poor online shopping experience. package lost by Hermes. CS can't help via social media. not able to adapt change and cope in the current climate.”

Helpful Report

Posted 4 years ago

“Trying to buy something from the today Uniqlo J+ collection was an awful experience! I spent 55 minutes trying to buy something and in the end I did not succeed to buy anything. I lost 55 minutes from my life. A very frustrating experience! The website did not work properly and before arriving to payment everything was sold out. It is not serious and even stupid to advertise a collection from which you offer for sell only 1 article per item and per size. So stupid!”

Helpful Report

Posted 4 years ago

“Terrible and literally nonexistent customer service. I placed an order that never arrived (second time it happened) and despite calls, 5 emails, and several attempts to use their chat, I never was able to speak to someone or get a call back. As a result I am yet to be able to discuss the matter or request a refund. It is really starting to feel like a scam.”

Helpful Report

Posted 4 years ago

“I have bought a lot of things from UNIQLO over the years and I have always been happy with the quality and fit of the goods. I recently bought about £190 worth of items online, some of which I needed for a work trip. When I opened the package (delivered by Hermes, the worst courier in the UK), I found that nearly half of the order was missing and that the goods that remained looked as if they had been dragged across the warehouse floor as they were covered in dust/muck. Thankfully most of the packaged items were ok. I called UNIQLO and was asked to send pics and sign a declaration which I did straight away. By the next afternoon I had still heard nothing. I expected that they would put this right straight away, but it was left for me to chase. When I got through to the CS representative I was told that the issue would take 7 days to process! I kicked up a fuss and they agreed to send the 'in stock' items out on the usual (slow) service, again via Hermes. Not good enough. I needed those items for work yet they refused to send the items on a better courier service. Surely that is the least that they could have done? Things go wrong, I get that, but the measure of a company is how they put it right. This time UNIQLO have fallen very much short of the mark. Case#1101173”

Helpful Report

Posted 4 years ago

“This was the worst online shopping experience ever. I ordered a jacket, which never arrived. Although the jacket was supposed to arrive in 3 days, a week passed and it never arrived. When I emailed them about the situation they never replied. I called in and waited for about 40 minutes for them to tell me that my item was lost. They "re-sent" another jacket, which also never arrived. They told me that they could not refund me because the jacket was issued. After fighting on the phone for about an hour, I was able to convince them to refund me. I can only wait and see if the refund is actually issued or not. I will be never buying from this company again. Such a SCAM!”

Helpful Report

Posted 4 years ago

“I ordered from uniqlo London but I didn't received my order. I am keeping contacting them from 3 months by the web site and the phone but I didn't get any reply.”

Helpful Report

Posted 4 years ago

“Website is not trustworthy. They do not respect UK consumer rights. Purchases made here are not safe.”

Helpful Report

Posted 4 years ago

“returned 5 items was only refunded for 2 have tried to contact by email five times on the Uniglo site and by telephone. seven times waiting over 30 minutes each time before giving up. Will not deal with them again and would suggest that if you are going to purchase an item, make sure you are going to keep it because their returns methods are rubbish. Please see Trust pilot which are nearly all one star reviews.”

Helpful Report

Posted 4 years ago

“Complete disaster. Please think before ordering from uniqlo. Order went through fine. Card was charged. Parcel was sent. 11 items missing!!!! I presumed they were coming separately. No second delivery. I rang uniqlo. On hold for 34 minutes. Got through and the system was down apparently. They emailed me after 6 days. Said all the items were sent in one parcel! Asked if it was tampered with. It wasn't. I waited in because the order was for £226. Have now said that 7 items out of stock and they'll refund them and re send the rest. That was the last I heard. After seeing all the reviews on here I'm not hopeful! I won't be using them again. Will have to claim through barclaycard for loses. Such an inconvenience and not a pleasant experience. If a second parcel does turn up I'll be videoing it being opened as proof this time!”

Helpful Report

Posted 4 years ago

“T-shirts are faulty. See UNIQLO response And yet they wanted such a lot of work to deem it. Pictures of all clothes, tape measure, all receipts and now recorded delivery. what terrible service and poor quality Dear Shaneil, Thank you for your email and patience in this matter. Upon reviewing your case with our management team, we have now deemed your t-shirts as faulty. In order to resolve this without any further delay, we have attached a free returns label for you to return the three items to our warehouse. Please attach this label to your parcel, ensuring any existing barcodes are covered or removed (should you be reusing your UNIQLO packaging) and return the parcel to your nearest Hermes parcelshop. Please visit https://www.myhermes.co.uk/parcelshop-finder/ to locate your nearest drop off location. Once you have returned your items, please send us a proof of the return postage and we will process a full refund for them. We look forward to hearing from you soon. Kind regards, Natalia @UNIQLO Customer Care”

Helpful Report

Posted 4 years ago

“Disaster, I was shopping online 3 times, two times my package disappeared, they offered additional code for the shopping. I think that’s horrible when the company is not taking seriously this kind of events. Be careful people.”

Helpful Report

Posted 4 years ago

“Bad customer service. Ripped me off of $100 of items that never delivered. Don't buy online from them or otherwise really if they can't ensure actual delivery of product.”

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Posted 4 years ago

“Bought 3 t shirts all which shrunk in wash on normal temperature. Company has deemed the tSHIRTS FAULTY. Real waste of time to buy t shirts of such poor quality from UNIQLO. They were once know for their t shirts but not worth buying any more”

Helpful Report

Posted 4 years ago

“I find that for online ordering the return center ignores return packages therefore not issuing refunds. After constant inquiries on the matter, i am still not able to receive any kind of response. I would suggest when ordering online to use a credit card so that when an issue arises, you are able to dispute it.”

Helpful Report

Posted 4 years ago

“I ordered a jacket from this website 2 days ago. I paid $32 for the jacket. I recurved an email today stating that the same jacket that I ordered is now on sale for $19. I attempted to get the price matched, only to learn that the company does NOT price match their own prices if you order online. That doesn't make any sense to me. I also looked into returning the item for a refund, but they don't give full refund, they charge $12 to send items back. They have no stores open to accepting refunds and have no customer service open to speak with. I will not make the mistake of ordering from this company again.”

Helpful Report

Posted 4 years ago

“I ordered something and, because of COVID, I didn't pick it up and the money was refunded. Today I see that they say I picked it up, which I didn't, and am now being charged.”

Helpful Report

Posted 4 years ago

UNIQLO is rated 1.7 based on 208 reviews