UNIQLO Reviews

Name: UNIQLO
Rating: 1.70

1.7 Rating 208 Reviews

17 %

of reviewers recommend UNIQLO

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Metrics

1.7

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UNIQLO 1 star review on 4th January 2025

Pankaj

UNIQLO 1 star review on 30th December 2024

Lisa Barnes

UNIQLO 1 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

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“Worse return policy ever. I will never purchase from them again”

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Posted 2 years ago

“The return policy is awful.”

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Posted 2 years ago

“used to be a good customer of uniqlo while i was living in uk. they are terrible at customer service and they have the worst return policy ever. I bought a jacker on discount for 150 euros . I wanted to exchange if another size. they told me i need to return my it first and they purchase it from the online store at the current price. the original price is 180euros . they said "we are sorry we can't exchange ur jacket for the discounted price" if i want another size u will have to pay 180euros not 150euros the price u bought it. its the first time i get to hear that answer from a company. such a joke. I am going to get my money back . I won be giving them any money again in my life.”

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Posted 2 years ago

“Couldn’t return dress shirt that had defective stitching on a shoulder, basically ripped. Customer service profusely apologized, but didn’t offer any help ( my husband threw away tag) We will take our business elsewhere from now on. Why it has to be so difficult to return? Don’t they have insurance policy for such a mishaps?”

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Posted 2 years ago

“Took 10 days to ship out the order. Xmas will be over, Winter will be over..... be careful!”

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Posted 2 years ago

“I used to really love the brand (they offer great quality and well-made basics at really attractive prices) but after several terrible customer service experiences I have now officially decided not to ever do business with them. Last straw was bringing back some items from an online order to their Montreal store and being told that they would not accept them back, because online purchases have to be sent back via FedEx only (they would not accept to take the items back and give me a store credit either, which I was prepared to accept, because of some obscure excuse about their cash register system). So I carried a box all the way to their store for absolutely nothing, and now had to carry it back home and will now have to find a FedEx location (another special circle of hell), because their own stores do not honor their own returns. Tried calling customer service only to be told that they could not do calls, only chats. Really an overall awful experience, the customer is really not at the center of their business model. Will boycott deliberately for that reason. Shame also that a company that projects supposedly environmental values had me carry this return back and forth for nothing and is now requesting that I spend even more gasoline to send it back to their warehouse via a third-party provider… actions speak louder than words!”

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Posted 2 years ago

“Uniqlo customer care service India is worst of the worst… don’t ever shop online. I have received only part of my order and when I placed my complaint they just washed their hands off. When I contacted the consignment company they said that they received only one item from the Uniqlo while on the other hand the Uniqlo people are not ready to provide with documentation proof stating that they have sent all the items together. So, whom shall I held responsible?”

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Posted 2 years ago

“Pathetic customer service and no solution given by the team Worst experience ever CCTV footage shows the mark on the jacket and they are not willing to explain or exchange”

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Posted 2 years ago

“Return policy is UNLAWFUL. Making customers return product to store of purchase is disrespectful and demanding. I will NEVER shop here again.”

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Posted 2 years ago

“Don’t do online orders with them. I had an awful experience. It’s a long story and it still makes me upset thinking about it. I paid $19 for priority shipping and it wasn’t delivered on the promised date. I contacted them and they told me that they’ll stop the shipment, but it was still delivered… in order for me to get a refund, I have to pay extra to ship it back. Plus their help service is awful! I contacted a couple of time, and nothing was done. The last time I contacted, they finally gave me the shipping label free of charge. So I sent the package back to them. But it will take them up to 4 weeks to give me the refund and I might not getting the $19 I paid for the shipping… it’s just not worth it for me to shop online with this brand.”

Helpful Report

Posted 2 years ago

“Can't figure out how to filter out the baby girls clothes to only see boys clothing. Can't filter by fabric too and only wanting certain fabrics to view. Can't filter by pajamas!!! Weird. Tried the online chat to ask and its a robot. No phone number on the website (unless its buried somewhere weird) so closed the page and not considering this business for shopping.”

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Posted 2 years ago

“Lots of staff but only 1 person working cash…. Lo”

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Posted 2 years ago

“OK my problem is is getting stuff that you ordered online on the store where you choose and the people there are too lazy or maybe they don’t know how to operate the computer and check if there’s already in the back they asked me so much question for a simple jacket I got my government issued ID state ID New York And still they saying that they can’t check my jacket if it’s already there but I spoke with the customer service yesterday and they told me just to go there and present mic ID and they will help me get my jacket which I ordered online do you have to change the kind of customer service and helping a customer who already paid for the jacket to find a jacket or take the extra effort and look for the jacket in the back the manager I guess said and he said he doesn’t have any record with it but that doesn’t apply to any store that got they ordered online and you should be able to have a record about stuff that come in your store so I’ll give you guys one star for customer service”

Helpful Report

Posted 2 years ago

“UNIQLU doesn’t deserve even a single star. It is absolutely useless and unprofessional. I don't recommend it to anyone.”

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Posted 2 years ago

“Was not told you can only return items to the exact store they a bought from!! How ridiculous that same store in another suburb cannot process a return. No other store does this. Will NEVER buy from this store again. Poor customer service also.”

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Posted 2 years ago

“Best quality clothing with very simple styles that can be worn every year and never go out of fashion”

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Posted 2 years ago

“Return policy is ridiculous for on line purchases. If returned in store won't even give a store credit. Also a very long process. $10 to return on line. ☹️ They make it very difficult. It's too bad as I like their clothes.”

Helpful Report

Posted 2 years ago

“Uniqlo does not deserve any stars! I will NEVER order online with Uniqlo AGAIN. The online refund/exchange policy is ABSOLUTELY DREADFUL! I exchanged one item in store for a different item of a much greater cost. Despite purchasing this in store, Uniqlo has marked my receipt: 'Exchange only, online order'. BE WARNED!”

Helpful Report

Posted 2 years ago

“This is the most arrogant and misleading online purchasing experience. The clothes are nice for the price but oh so inconsistent in sizing! So what should one do? Purchase multiple sizes hoping one would fit. And then you are stuck with their horrible return policy. I purchased multiple sizes to try on (no local store). When I attempted to return some of them, I wasn't able to - they disabled the return links on Day 30! According to the return policy, "Merchandise purchased on www.UNIQLO.com must be returned within 30 days of the ship date found on the invoice" I did not receive an invoice, and there is no clear indication on when the "SHIP" date is. I had to assume the ship date was somewhere on the order tracking page (again, in your account you will see "order date" and "delivery date", but no "ship date"). When attempting a return on day 30 from the ship date provided on TRACKING PAGE, I was told I'm outside of return timeframe. Apparently, the customer rep provided *their* ship date that was *NOT STATED IN MY ACCOUNT* and was 1 day before the ship date on the tracking page. So, be aware - you should count 30 days from the "order placement" date rather "shipping" date as they state and then will NOT HONOR. If they wanted to be clear about their return timeframe, they should have said "30 days from the order date". Instead they say "30 days from ship date" which is misleading, as this information is not available on customer's end.”

Helpful Report

Posted 2 years ago

“Don't ever buy from uniqlo. They will make all kinds of excuse to reject exchanges. I wanted to exchange a pair of pants for larger size. When I went to the store, the manager said that "there is an iron smell" with the pants and keep saying that I wash and iron before. I ask them how can I wear before when the tag is still attached? In the end making all kinds of excuses to not exchange. Say the pants is a bit dirty, then cannot sell.”

Helpful Report

Posted 2 years ago

UNIQLO is rated 1.7 based on 208 reviews