UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hazlie helped me today with my returns. She was so kind and patient. Good job Hazlie!!!”

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Posted 9 months ago

“Well one it's a monopoly on how we send packages. There are 2....no competitors. And with all of their control money and splendor they can't seem to manage a good tracking app. Just like the airlines...yet shopping apps have play by play. It's not by mistake. Not the way this is supposed to work people. Not here....”

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Posted 9 months ago

“I am very grateful to 2 UPS employees who advised me when collecting my parcel in December and helped me when the parcel was delayed and subject to query in Portugal. Thank you Kyle Wills and Kiel Gibson for ensuring that small,but very important gifts were eventually delivered to my friends.”

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Posted 9 months ago

“I stayed at home for 2 days, waiting for the (promised beforehand) delivery... Never came”

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Posted 9 months ago

“I am going to add to a long list of very bad reviews. Parcel delivered 4th December 2023. Asked for astronomical amount of fee to have the parcel. Gave it back and asked for it to be returned to sender. Was an expensive item for my grandaughter. It was down on tracking as labelled and returned to sender. After contacting and ringing Ups depot, sending emails constantly and filling in claim templates and contacting the sender it is now 29th January and have not got anywhere and no refund. I'm only glad I didn't pay the full price for the item. This company is absolute rubbish. My parcel is stuck in a warehouse in Preston. Was told it was lost then found and on its way and its still stuck in a warehouse.”

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Posted 9 months ago

“Your company is the worst!! I will Never order from you again I didn't receive what I ordered. I have been trying to send the shirt back but can't get a return label. The shirt was not personalized and the birthdate was wrong”

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Posted 9 months ago

“Don’t use them they will mess up or lose you packages. Such a let down”

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Posted 9 months ago

“3 items ordered since December,and 3 gone missing. I honestly believed that Suer were the worse ,but they have met their match with UPS.”

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Posted 9 months ago

“Put it like this, when I order something and see then that ups are delivering it. I know I won't be getting it for a long time! THE WORST DELIVERY SERVICE EVER!!! don't know how they still in service! If I could give minus stars I would!”

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Posted 9 months ago

“The worst company!!! All the time same problem, from 1 week I phone them 3-5 times per day becouse AGAIN I didn’t receive my parcel and I got from them just LIES.. is nobody able to do something there. Last year they lost my 5 parcels..all the couriers Fast Way, An Post, DHL etc.. are coming to my adress just UPS no.. It’s annoying..”

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Posted 9 months ago

“My sister paid to have a package delivered to me within two days. It is four days later and no package. I have notified her and told her to demand a refund.”

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Posted 9 months ago

“Package stolen in a german warehouse. No any answer, investigation is zero effective. They are lying and just looking for excuses. totally unacceptable and shame.”

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Posted 9 months ago

“Stay away from this company!!! I DO NOT RECOMMEND!!! Terrible service, lying employees, unqualified customer service. I ordered in advance, a very important thing for me. I received a message that it should be delivered on the specified day!! Three days of waiting, nervousness and destruction of all plans, but I still haven't received the parcel, although a clear day for receipt was reported in the message. After that, there was a call from one of the branches and they asked if I could come and pick up my parcel from their branch. Employees are not qualified, not knowledgeable. With a very poor level of spoken English. No service at all. After calls to customer service, there is no response either. Very disappointed!!! The lowest rating in everything!!! DO NOT RECOMMEND!!!”

Helpful Report

Posted 10 months ago

“Good luck if they lose your package. UPS lost an irreplaceable memorial item. Although they allege they do an investigation, the only information they will give is that they contacted me and the shipper. They refuse to confirm that they spoke with the driver, the employee that last scanned the package, or conducted searches. I've only been told that they take it seriously. I've spoken to multiple people and they keep saying "contact the sender" when the sender would not be responsible for searching for the package within UPS's warehouse. It is clear that unless someone trips over your package, they don't actually look for it. If you care about your items, I'd recommend going elsewhere for shipping services.”

Helpful Report

Posted 10 months ago

“In an astonishing display of unparalleled excellence, UPS has once again outdone themselves in the art of vanishing packages and laughable service. Bravo! It's as if they've mastered a form of magical logistics, where packages bound for Dublin embark on an epic journey to the realm of the lost and forgotten. My own package, destined to grace my doorstep two weeks before Christmas, embarked on such an adventure. Did it arrive? Oh, what a quaint notion! Instead, it partook in the grand UPS tradition of playing hide and seek at their Dublin facility. But fear not, for UPS, in their boundless generosity, graced me with a sequel - and a replacement package from my shipper was on the way! Promised for a Monday delivery, it too decided to join the mystical dance of the missing parcels. The UPS tracker, a beacon of hope, teased me with promises of a delivery between the hours of 1300 and 1500. I waited, anticipation turning to despair, as the realisation dawned that my package had likely transcended the physical plane. Seeking solace, I called their customer support, a merry band of storytellers who spun tales of depots locked tighter than Fort Knox, and updates that were more elusive than a unicorn. Promises of callbacks turned out to be as substantial as a puff of smoke, and the disconnect button must surely be the most worn-out part of their phone system. It's a marvel, truly, how UPS has taken the simple concept of package delivery and turned it into a labyrinthine epic of mystery and intrigue. With an impressive online 1.2 ish -star rating, they stand as a beacon of hope for aspiring businesses everywhere. Why, I'm inspired to start my own delivery service, where I too can achieve greatness by simply making packages disappear. I'm aiming high – perhaps a 1.2-star rating is within reach too!”

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Posted 10 months ago

“Shameful experience true embarrassment for logistics industry”

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Posted 10 months ago

“Worst service and complete incompetence.... Waiting on my package and the tracking reschedules it 3 times and never delivered.... spent 3 hours on the phone with the customer services - with no real result....”

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Posted 10 months ago

“3rd world country service - absolutely horrible every time I use them.”

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Posted 10 months ago

“Warnung vor UPS! Sie lagern seit 6 Wochen meine Sendung und weigern sich trotz Zahlung diese Sendung herauszugeben. Ich musste die Polizei einschalten.”

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Posted 10 months ago

“Worst delivery company ever!! Don't know which is worse ups or fedex...smh ups gets paid 40 a f-n hour to do there job horribly! Called off to receive package doesn't come I Leave to go to store and it's a sticker saying I missed them...!!! How! I was f-n home! Sticker said will deliver to local access point. Ok. Next day I'm up at 8am or earlier everyday I go to let my dogs out around 11a and it's another darn sticker on my door saying I missed the delivery.. again HOW!!!! I call customer service they aren't any help. Why pay for express shipping with Amazon if my package is delivered by incompetent ups workers??? How are Amazon delivery drivers better at their job?? Ups need to do better”

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Posted 10 months ago

UPS is rated 1.2 based on 2,066 reviews