UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Wednesday March 20, 2024, I went to UPS to have them ship a box with artwork for an exhibit in Los Angeles. I was told for approximately $25.00 it would arrive on following Tuesday. Since the artwork was for an exhibit, it needed to arrive earlier. Therefore, I paid $90.11 for UPS 2 Day Air delivery so the box would arrive on Friday 3/22.24. The artwork wasn’t delivered until Tuesday 3/26/24. When I returned to the UPS to ask for a refund of the difference, I was told that they couldn’t issue one and that I had to contact their Customer Service Department at 1-800-877-1760. I called them and they told me to go back to the UPS store because they couldn’t help me. I told the representative that she was giving me the run around and then she gave me to another telephone number 1-800-742-5877 to call. The next person told me that I could not receive a refund because I didn’t specify two day early morning delivery. No one told me that I needed to do so and when you pay for two day air delivery, that should mean two days no matter what. I was directed to the customer relations corporate office and at 1-800-789-4623 and they insisted that I was not entitled to a refund. UPS service policies suck!”

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Posted 7 months ago

“Delivery Tracking Number - small parcel: 1Z61R8X76895761776 The package was out for delivery but not delivered for two days because the driver was too lazy to come to north Oxford. Things can happen, sure, but two days on the trot with the reason being that they needed security information to access the house is a blatant lie. I tried to contact UPS but that was a waste of 45 minutes of my time. On day 3 the delivery man left the parcel, sprinted down the garden and said the problem was access due to construction vehicles. Rubbish. The company cannot be trusted. The reviews confirm they should close their European operations and stick to North America.”

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Posted 7 months ago

“Very disappointed in the level of delivery service. Driver delivers packages without ringing bell or knock on door yet there were 3 vehicles in the driveway with everyone home. They are partially to blame when packages go missing!”

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Posted 7 months ago

“השליח החליט על דעת עצמו לתת את המשלוח "מתנה "לשכנה לא ידועה,כאשר בפועל זה נחשב ש"קיבלתי "את המשלוח ושעלי לפנות לשרות הלקוחות של אמזון בכדי לקבל את המשלו"שנשלח "אלי. לא שילמתי כסף לכם לשרות שכזה !!!!!”

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Posted 7 months ago

“You guys were very helpful towards me, Especially with your representives, especially helping me today solve the issue with the emails, about those fake packages, which were scams. that werent real. and were an international package. but it wasnt from any of you guys. just a scam email. and i didnt give them anymore information. because i gave my address. but. i deleted the conversation. because. i assumed it wasnt real. at all. especially with the email. that wasnt your company and i really appreciate your help and your assistance you did the best job and you do excellent as terms of answering the phone, asking me. my name and everything else. that i need help with and you do a great job, answering questions especially as a customer representive and i really appreciated it. and i have not really done delivery or really anything but if i would. i would definitely recommend, if i ordered something”

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Posted 7 months ago

“bunch of liars, they said wrong adress, sent parcels there before, they returned parcel, no refund. 65 Dollars out of pocket....”

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Posted 7 months ago

“Shocking delivery service Ups is shockingly bad I cant believe Salomon would use such a service Highly intelligent company using such a sub par tracking and delivery service Driver couldn't find a house thats been there over 12 years Shocking Best wishes”

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Posted 7 months ago

“I was looking for a quick parcel shipping company when I came across parcel hero and I saw UPS company which the date posted on the descriptions meet my need, the parcel was said to be delivered on 8th according to the price.. so I never mind the price I paid almost £100 for 7.8kg weddings dress suit and items... this useless UPS never tell me am going to pay for customs fee in Nigeria if so I won't have use the service never. So when the parcel get to Nigeria I was told to pay #200,000 to release my parcel and the content in the package worth £300 in total. Also when the parcel get to Nigeria they deducted £20 extra for sizing package. I refused to pay the #200 because my point is I wasn't told before... also this is not my first time sending things to Nigeria with other companies and I never have this issue with then I only send from UK and they deliver straight to my Nigeria address. So this good for notting UPS Company then refused to deliver my good and now they said I need to pay another charges to request for my parcel to be return back to me if not they will keep my property with them... this people are thief, scammer, useless, fraud. Nobody deserves to be treated this way... am really upset as am typing this because they are not returning my parcel unless I pay for return.”

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Posted 7 months ago

“Terrible terrible delivery service what a bunch of wasters”

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Posted 7 months ago

“I sent an important documents and it was lost , Im very upset because those documents contains very sensitive materials and can affect my financial I paid for shipping and the notary, you guys do such a crappy job and now my package is nowhere to find.”

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Posted 8 months ago

“I buy a meta quest, it's 500$ so it shouldn't need that long to be there, right? It's Tuesday and they say it'll arrive Friday. At Wednesday they say it arrives at Thursday. Thursday it arrives, at least that's what the app says. Friday they say they missed my stop. Now they'll "try" to deliver it on monday.”

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Posted 8 months ago

“I have leave packages on porch and they still don't leave it. They said they delivered package yesterday that I ordered last month and there was no package. Customer service is rude when you call. Drivers don't follow instructions. If I had a choice I would never use them.”

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Posted 8 months ago

“I luv UPS.”

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Posted 8 months ago

“Absolute trash. Package worth over 2500$ My package gets delayed and they won't allow me to pick it up. Only to delayy order further by going on an app and canceling my order for them to hold. Then says they lost it and don't know where it is. Customer service was garbage too could barely understand the girl and she absolutely was NO HELP. UPS IS GARBAGE WATER”

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Posted 8 months ago

“My package was left at wrong address.”

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Posted 8 months ago

“Amazing service, went beyond what was called for. Thank you!”

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Posted 8 months ago

“UPS is lazy they didn’t knock on my door they didn’t bother to do anything they just left a note and now I have to wait another day to get my package don’t use ups it’s the most unreliable delivery service ever”

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Posted 8 months ago

“Delivering my pets ashes to my house. No one is at my house. They leave a form with a number. I am not at my house. I do not have the number. I am a member of the UPS my choice. I go there to try to reschedule. They need the number on the piece of paper they left at my house. I don't have it. I call the automated line. I try to get a human. They will not give me a human, 3 times. I call another number from Reddit. I get a human. They try to send me back to the first number. THIS EFFICIENCY and cost savings for them HAS TAKEN AN HOUR OF MY DAY! I have done all the things a customer should do to manage this hiccup... and your system turns a hiccup into terminal cancer. I still have not managed to reschedule the delivery of my pets ashes. I love my UPS driver. He's a great guy. The person I FINALLY got on the phone was nice. The humans work. The AI doesn't. Somewhere a CEO just got a bonus for building this crappy system.”

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Posted 8 months ago

“Terrible carrier service in Ireland! I strongly advise against using them if you have the option. Over the past few months, several of my purchases from outside the EU have been shipped via UPS, and every single one of these packages has been "randomly selected for customs check." What's more, these packages come from various suppliers, arrive on different dates, and contain vastly different items. While I understand the necessity of customs checks, labeling them as "random" is misleading. Moreover, regardless of the invoices and proof of payment I provide, UPS inconsistently applies import taxes and VAT, often charging different amounts seemingly out of nowhere. Despite paying what they demand due to urgent need, the process is slow, causing unnecessary delays and holding onto items longer than the time it took to ship to Ireland. I cannot stress enough: AVOID using this carrier service at all costs!”

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Posted 8 months ago

“Extremely poor service. I ordered a package from the US. 1) The delivery was expensive and the brokerage at the customs was even more expensive. 2) After I provided everything that was required for the customs clearance, it took UPS more than 2 weeks (!) and me - more than 20 (!) emails to ensure the delivery. 3) In our correspondence, UPS many times claimed that they attempted to deliver the goods but were not able to do that because of the wrong address. However, the address was correct. 4) Finally, when the courier came, he started speaking Russian to me. Well, I have a surname finishing with "-ov", but it doesn't mean I speak Russian.”

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Posted 8 months ago

UPS is rated 1.2 based on 2,066 reviews