UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package was supposed to be delivered overnight but as always UPS has issues. My overnight delivery won't happen for 2 more days and I'm traveling. By the time Mt package will arrive I will be going to my next job site. UPS sucks. Next time I will request FedEx! Thanks UPS”

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Posted 6 months ago

“Very poor service they came to pick up a parcel didn't receive any call that they are on the way or a text message. After they left property they call me that they came I wasn't at home. I just went outside for about 5 to 10 minutes In that period of time they came and dropped the letter and went. I receive a call but obviously driver was on the area they did not bothered to come to pick up. In the arrange for the next day and I have to be at home all day.”

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Posted 6 months ago

“If I would give 0 stars, I would!! Worst courier ever. Avoid this at all costs!! I have been told that they made a delivery attempt while I was waiting the whole day— no one came or knocked or rang my door bell. I have called customer service and rhey said that it’ll be delivered by the end of the day and they advised the driver about it (as soon as I pay the duties and fees which I did). And guess what?? My package never arrived! They gave false hope to customers!! The customer service agent even hung up on me because she couldn’t answer my questions!! Worst service ever!!!”

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Posted 6 months ago

“Terrible service. Waited al day no show no delivery. Try to reach someone to help no happening. They can care less”

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Posted 6 months ago

“Waited a whole day for my package and it never even showed up. Package was then delayed for 4 DAYS. Contacted customer service, they didn’t do anything to help my delivery or give me any kind of compensation. All I can say is I’d rather have urethra cancer than get delivered by them.”

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Posted 6 months ago

“Horrible customer service. No one EVER calls back, like they promise they will. Delivery status doesn't change for days, UPS website is useless! Just keeps you in vicious loop without any resolution at all. I'll. NEVER USE UPS FOR ANYTHING, EVER, EVER AGAIN!!!”

Helpful Report

Posted 6 months ago

“I have been waiting 3 weeks for a package that on the website says 5 working days. I was tracking my order online and I could see that never left for delivery, just sent back to sender. I cancel that order and I order again from another website but same delivery company - UPS. I paid €16 extra for a faster delivery (3 days), again I was tracking all the time, I created an account on UPS website to add more information, as a phone number. I order it on Monday, the tracking says out for delivery after 7pm that I waited until 12 and nothing on Thursday. Next day the order didn’t come out for delivery and and I got an notification saying that they will try to delivery next working day, which will be on Monday. So one week to delivery something that I paid extra for faster service. The chat is extremely limited and the only answer is: “you will get an update soon…” frustrated and disappointed”

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Posted 6 months ago

“I should have had a delivery Wednesday, it now Friday and despite a guarantee my items would be here first thing this morning, it’s now Friday 3.30pm and nothings here. Stupid text message saying they will now let me know when it will be delivered. Total amateurs, avoid using UPS at all costs, you can’t talk to anyone just frustrating.”

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Posted 6 months ago

“Worst delivery provider ever.”

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Posted 6 months ago

“Horrible company, damage product without reimbursement, customer service people are worthless, online support worthless”

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Posted 6 months ago

“Everything that could go wrong, did. Ups customer service is inept, that is if you get to speak to someone who doesn't automatically want to transfer you and disconnect. Emails get no answer and made up government charges via brokerage service are incorrect and criminal. You're asked to pay on some pro forma invoice with promise of reimbursement if incorrect- yeah right- day light robbery. Save yourself a lot of stress and don't use them”

Helpful Report

Posted 6 months ago

“Ups driver came early to deliver with signature. Of course I’m not home. They left, I show up 3 minutes later. Left no notice so I did not know and waited for over two hours! Called CS. Waited on hold for 1.5 hrs. Sup said driver would deliver between 3-4 pm. They didn’t. Called CS back at 5:30. They said driver would be here shortly to deliver and sup would call to update. Nothing happened. Unacceptable! Now update says maybe 7 pm tomorrow!? Unacceptable!”

Helpful Report

Posted 6 months ago

“My box was delivered today opened at one end and my Bluetooth speaker was stolen out of it. I clothes in the box with it. Can’t get anyone to help me find the culprit We know they have cameras, I want the thief caught and my speaker BACK Will never use UPS again and have nothing good to ever say until this is resolved I shouldn’t have to have insured this for fear of this happening”

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Posted 6 months ago

“Cannot get through to ask for a delivery to require a signature. Absolutely no way to get through. I do not want the package left outside, due to sketchy neighborhood.”

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Posted 6 months ago

“Orlando is full of liars and thieves. My package was mailed 6-3 for a 6-5 delivery. UPS said it had to be signed for. Lie. Then they said it had the wrong address. Lie. The receiver had to go to a UPS drop off point. That was 6-7. Package had been opened and the card and $200.00 was stolen. No comment from UPS. Verified no signature needed from UPS store in Millington, Tn.”

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Posted 6 months ago

“UPS Didn't send notification for deliveries like I asked. Don't even think UPS delivered my package because I been at home that whole day and in the living room by the door. They are scum and if I ever have the choice I'll order with Usps or FedEx or whatever. This literally always happening, they shouldn't even have a platform.”

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Posted 7 months ago

“C-0196008293 - 1Z3Z28YTDK16265622 Terrific and mafia-like experience lasting for 6 months. I shipped a new child bike present to Italy for Xmas. It got back to London after over 1 months. The box was open and resealed and the bike was intentionally hit and destroyed in the core parts (ie the chain and brakes), whilst the basket and doll holder (very fragile) were intact. I gathered that it happened in Catania, specifically.After 3 months of claim, long telephone calls, idiocy (perhaps fake ) by the staff, which hardly speak English, emails and inspection, I managed to get refunded for the shipping cost and bike. After 6 months, I got invoices from them asking me to pay the shipping cost and customs . I was leaving this address and got that letter by pure chance. Again, calls, emails, kids answering the phone and emails with completely macaronic English, I have been told to ignore that invoice. Is it all ended? I doubt, but if they continue with this harassment, I will certainly get involved the police and a lawyer and I will win because it is all documented. The attached one is one of the many emails sent by Madalaine S. I simply asked to confirm that I could ignore that invoice and told by phone. She seems drunk when she writes. Did they test her English? Does she have capacity? What a clinical case!”

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Posted 7 months ago

“I will never use these people again. I can’t get through to a real person! If I wanted to talk to an automated system who doesn’t know how to solve my problem I’ll be sure to give this company a chance! Never again! Done with there horrible customer service and phone systems!!!!!!!!!!!!!!!!!!!”

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Posted 7 months ago

“The McAllen, Texas UPS Store on N. 10th Street has provided exceptional service each time I’ve been there due to a particular employee who has helped me send returns. Ramiro is quick to attend to customers and super efficient. He’s also been helpful and friendly with me when I had a technical snaffu. Five + Stars for Ramiro!”

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Posted 7 months ago

“Careless, worst service no customer service to talk too. Access points staff ignorant haters. I paid for rush delivery ended up waiting 7 days between my address and Access points which they are next door!!!!”

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Posted 7 months ago

UPS is rated 1.2 based on 2,137 reviews