UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,151 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If Colissimo & DHL are bad in France, no one is worse than UPS. First off, if you can't be home for a planned delivery, it is impossible to change the date in advance. Their policy is that they deliver anyway, and only after the package cannot be delivered, can you (try! to) call and arrange a convenient date. How stupid! how unecological and uneconomical as to gas consumption! how time consuming! In today's difficulty (another of many!) the drivers did not have the building code. Of course, they made no effort to call. UPS did not contact us for the code. In the evening we tried to call UPS, but as the call started after 18h50, at exactly 19h the operator hung up on us. We only found the next morning they were coming again, but the same circumstances would have prevailed. I tried their "chat" but, "there were too many words"; obviously no one home at the address for REAL help. 5 times I tried to give my tracking number to a machine, but it couldn't get it right. Finally I said "no" to all options, to get an agent and give the necessary codes for the drivers. She seemed OK, we shall see this afternoon. I have also posted my telephone numbers on the door if the message does not get through. Hopefully I have done enough to communicate with UPS to get my delivery as they do NOTHING to communicate with the reipient.”

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Posted 5 years ago

“I would give zero stars if I could. Absolutely the worst delivery service EVER. Needed important documents sent overseas to USA. Ups claimed 3 days guaranteed delivery before 10.30am. It is now day 4 and customer service do not know where my package is as the useless tracking stopped on day 2. Will never EVER use this rubbish, incompetent, lying company again. Would of been quicker if I swam across the seas with the package in my teeth!!!!!”

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Posted 5 years ago

“Their system is too complicated For no reason, they should copy DPD”

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Posted 5 years ago

“delivery to spain....never arrived...came all the way back to my home.......the box had been to spain and back.. ludicrous”

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Posted 5 years ago

“got text to say delivery was out for monday 16th dec it never arrived got a text tue to say delivery was out tuesday, ups guy put a note in my letter box to say pick it up from the local shop, i thought wtf, i said to him "why did you not delivery it to me rather than the shop" he said "oh i thought you might be out so it was eaiser for me to delivery it to just drop it of there" wtf”

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Posted 5 years ago

“If I could give them less stars I would. Delivery message was incorrect and could not read it. Now it’s lost and they don’t care. Rubbish company!!! Telephone manners are disgusting!!”

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Posted 5 years ago

“Terrible service over the phone. Requested my parcel to be sent to a UPS collection point. Got a email to say it was there, went to pick it up and they delivered it to the wrong place. Went to the other Ups collection point they delivered it to and it wasn't there either. The tracking link was wrong constantly, people on the phone were not helpful at all. After nearly 4 weeks since I place my order I have finally received my parcel from UPS. Absolutely terrible!! Will never use them again.”

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Posted 5 years ago

“deplorable customer service, fobbed off and lied to on the phone countless times, before 3 weeks later they finally admit they have they have lost my package”

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Posted 5 years ago

“MY package was to be delivered on 12-13-2019 by end of day, no package, called and talked to a stupid machine. After about an hour got a agent, not much smarter, the package was to be delivered on 12-14-2019. They say that is due to the large Christmas volume, people Christmas come every year as time same place. Their service is getting worse every year, if there was a better way to get a package delivered I sure would use it. They don't seem to really care, it's take it or leave it, Fed Ex isn't much better”

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Posted 5 years ago

“They are USELESS! Avoid them if you can. Also, It is extremely difficult to redirect your parcel on their website.. You can't really tell if the point of collection chosen is active or not.”

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Posted 5 years ago

“Super poor delivery and customer service. Terrible. Never trust them. They have lost my package, they claim it was left at my door, which wasnt. I wasnt even informed about my package being left at my door without me being there. They were unable to track it or the driver who delivered it. They lost a very expensive package which was a Christmas gift. And they said they cannot do anything unless the shipper contacts them. Definitely sure I'm not going to have my package before Christams.”

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Posted 5 years ago

“Always on time of delivery. Have a wonderful sense of humor. Friendly person.”

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Posted 5 years ago

“totally useless LIES after LIES ,I will never use these cowboys again”

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Posted 5 years ago

“Completely useless. Told me when it would be delivered...it wasnt...no updates available....eventually came 2 days later when I was out so had to pick parcel up from another collection point. Abysmal”

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Posted 5 years ago

“Should not even be given one star. I’ve never dealt with a company with such little understanding of customer care and a company who does their upmost to do everything but the job they’re supposed to. I am in actual disbelief that they are able to stay open as a company and at this point have not been regulated and closed down. The amount of good delivery services available to companies these days, why they would go down the route of UPS only god knows. They should literally be used by absolutely no one. I cannot stress how bad the service this company offer is, from start to finish an experience that will leave you wishing you never even had a parcel to begin with.”

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Posted 5 years ago

“They used to be very good, now they are the worst. Their client might even lose my business because of them. They are hopeless! This is the 3rd time I’ve been kept at home waiting for a delivery that doesn’t turn up because... my delivery address information is missing! Yet, they seem to find the “missing” info all on their own and deliver the goods later. Liars. Cheats. Hopeless. UPS = Ur Perilous Service!”

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Posted 5 years ago

“Given delivery day by ups . But never showed up! FORGET FLY TIPPING SEND UNWANTED ITEM BY UPS its probably the last time you will see it.”

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Posted 5 years ago

“DO NOT USE UPS DELIVERY SERVICE THEY ARE A SCAM COMPANY Beware of any delivery with UPS...Driver dropped my item and smashed a 350.00 fire and UPS said I am not covered they only cover for lost items a BAD BAD COMPANY... PLEASE DO NOT USE THEM THIS CHRISTMAS OR ANY OTHER TIME This is the email they sent:- Why we couldn't approve your claim During the booking process, we asked you to check your item against the list of items we’re unable to compensate for on our website. Unfortunately, the item you sent is protected for loss only, which means we’re unable to compensate you for damages to this item.”

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Posted 5 years ago

“It’s reported on line, which I cannot verify, that the CEO of UPS earned $ 7000 an hour in2018”

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Posted 5 years ago

“It’s reported on line , which I can not verify as accurate. That the CEO of UPS earned $ 7000 an hour in 2018”

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Posted 5 years ago

UPS is rated 1.2 based on 2,151 reviews