UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,150 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was collected but never delivered Parcel was collected, Tracking said it was delivered but it never arrived despite the fact it required a signature none was taken. Very difficult to get through on the phone when I finally spoke to someone they told me I had to sign up for an UPS account to make a claim, which I did. When I tried to make the claim it told me I had to ring Customer services. So into a round robin experience with customer services where I will have to spend at least another hour on the phone and have lost an expensive irreplaceable item sold on ebay.”

Helpful Report

Posted 4 years ago

“1Z44VW656898086191 Parcel has not been attempted to be delivered, drivers can't be bothered they just return it. Very poor service, very poor app, very poor tracking info. No one answers the phone. Never use them”

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Posted 4 years ago

“Completely not fit for purpose , sent a parcel to to France complete with a phone number should there be delivery problems as its a new build. Package being returned as UPS could not find the address or use the phone number supplied to get the information. Just spent 25 minutes on the phone trying to get a refund for failure of service , use another carrier !!!!”

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Posted 4 years ago

“Worst customer service experience speaking in the phone. Their lying delivery driver claimed they attempted to deliver my parcel yet still 2 people were in the house and it is so unfortunate no one heard the door knock or the buzzer ringing! Absolutely Ridiculous!!! I try my best not to use this delivery company and if I had known this was their courier service I would have never ordered the product! I have still not received my parcel and every customer service representative I speak with is giving me a different answer. Please avoid using this service if you can help it!!!!!”

Helpful Report

Posted 4 years ago

“Unfortunately had to put down one star… Unfortunately had to put down one star as cant leave EMPTY! SO POOR service... wish I had used another carrier and will do in the future!! Avoid at all costs! Customer services a JOKE!!”

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Posted 4 years ago

“Impossible de reprogrammer une livraison (qui a échoué parce que le transporteur n'a pas trouvé l'adresse pourtant correcte) sans passer par un appel téléphonique avec 30 minutes d'attente”

Helpful Report

Posted 4 years ago

“UPS is the worst courier I have ever came across over the last 30 years. I ordered a phone from another country, it was quickly arrived in the city I'm living and then everything was stopped! I was supposed to receive the parcel by the end of that day. Therefore, I stayed at home and was awaiting the parcel to arrive. But it did not. Next day I called UPS call centre in Dublin and they promised that it will arrive today prior to 2:00 p.m. But it did not! Again I called the UPS call centre and complained and they said it will arrive prior to 07:00 p.m.! And I am still awaiting! Very disappointing and frustrating. Do not use this service at all.”

Helpful Report

Posted 4 years ago

“Absolutely worst courier in our region in the UK to deal with. Have been forced to drive to warehouse 120m just to pick up package ,because for no good reason driver did not pick up item for few days in a row for delivery. And that happened not once ! Keep rescheduling without consent delivery dates. The app seems to be utter garbage as well , not functional and the info on it seems to be changing daily and changing in the way that things from previous day just disappear!!! Looks like tomorrow I have to drive to pick up my next package ,which I have been pestered with for 5 days now. Absolutely worst service received. And pn arrival to warehouse everyone seems to be absolutely fine that I drive 2 hours just to pick the package up from warehouse .. the funny thing is though ,that if you call up the customer service - the people over the phone seems to be helpful and knowing what they are doing ,but as the warehouse doesn't get the final info from them looks like something isn't working right ,or the warehouse just decides what is right or not themselves. I am very upset and probably that's the last time I will allow anyone to use ups courier service !”

Helpful Report

Posted 4 years ago

“Missed delivery, UPS left no call card UPS claimed "Inaccurate address" and failed to deliver to their own UPS PickUp Shop UPS promptly return parcel back to country of origin after only 2 days in UK! Even when UPS eventually ring back they say parcel should have been kept in the UK for 5 days before repatriation to country of origin, so why break their own rule, why are UPS employees allowed to do this? Ups customer account useless as cant leave any message or control parcel movement UPS see client ringing desperately trying to contact, UPs leave no voice message, no text, no email, no call card UPS customer telephone number a dead-end prerecorded voice prompt designed to block any attempts by clients needing help UPS webchat service utterly useless deadend UPS app no use either Only a day after parcel is back in coutry of origin and has been received by sender, Ups call receiver and claim they could not deliver to Pickup point because parcel too large, ok fair enough, but why lie and claim "Pickup shop address detail inaccurate" on clients account?”

Helpful Report

Posted 4 years ago

“Absolutely terrible service I can’t believe how poor their delivery service is their one of the worse delivery company’s in the whole uk don’t use them stay away they have kept me waiting all day for my delivery I even phone up the customer service guy he said to me it should be with me today now I’m getting told it’s been delayed by one more day why ???? When it’s reached my town what’s taking you so long to deliver a simple parcel you can’t keep doing this to customers look at how many negative reviews people leave you !!! Stay away from this company”

Helpful Report

Posted 4 years ago

“horrendously bad - just trying to arrange a basic collection with prepaid label to amazon. Passed around 4 different departments already - no one seems to have a clue there even though surely this should be their main business - they have hung up on me twice already. Scary how bad this company is, really scary”

Helpful Report

Posted 4 years ago

“Officially worst service if you haven't got a pre-paid label! I've sat on the phone for over an hour, been on hold every 30 seconds (count how many times I've been on hold) by the same person, and the lady (customer service) has only managed to charge my card! I shall book a collection with a different courier and truly hope that UPS won't charge my card since all the service I got from them is an hour of stress that physically made me sick!”

Helpful Report

Posted 4 years ago

“I used to think that UPS were the best delivery company - not any more. I dropped off a parcel at a UPS access point. It was scanned by the driver who collected it and then it disappeared. I have called customer service who don't want to help and quite frankly didn't seem to care. Their system still says it's estimated for delivery a week ago. It hasn't been updated at all. I can't escalate this because they won't let me. I have put in two claims but they say that they haven't received them. They are the worst company ever. Don't use them. I use a lot of courier companies and I have to say that UPS has the worst customer service of all of them.”

Helpful Report

Posted 4 years ago

“UPS SA worst courier company I ever heard of,I send a parcel from USA to SA and was overcharged way more than the other couriers were charged all bcoz they had lied that my parcel will be delivered in 5days,after 5days I was told my parcel is still stuck in Dubai.5days turned out to b 3weeks and I had to go and collect all by myself from their warehouse, If u are planning to send yo parcel please save yoself from stress by using a different courier,UPS is by far the worst courier, Dont use this courier if u know whats right for u,stay far away from even considering it”

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Posted 4 years ago

“Worst company ever... Left parcel in wide open view on my doorstep, no signature, just left, by the time I got home it was stolen ! Will never shop on line, if the retailer uses u.p.s Now going through a hard, time consuming process of a claim ! Terrible shoddy service...beware”

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Posted 4 years ago

“A package was delivered to my address by mistake on Thursday. On Friday morning I called the 1-800 ups phone number. Talked to someone. Gave them all the necessary information. She said someone will by by later that day to pick up the package. Fast forward to Tuesday morning. I still have the package. So I called the 1-800 number again. Gave all necessary information again. Lady said someone will call me back within an hr because the situation was deemed urgent. And someone would pick up package that day. Fast forward to Wednesday morning. I STILL HAVE PACKAGE AND NEVER RECEIVED A PHONE CALL. If that isn't bad business I don't know what is.”

Helpful Report

Posted 4 years ago

“UPS IS A THIEVES AND FRAUDULENT COMPANY I'll leave 1 star every single day until you'd send my money back. Also I'll report the frauds to authorities. You extra charged me £10 more after I've paid online £6.59 for parcel less than 5kg and right dimensions declared. Also I have another 2 parcels you extra charged me for them with £10 for each. UPS THIEVES AND FRAUDULENT COMPANY, SEND MY MONEY BACK.”

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Posted 4 years ago

“Worst company to deal with. It took them over 3 months to issue PARTIAL refund for lost parcel but no refund for overcharging. Never gain! Stay away from those clowns.”

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Posted 4 years ago

“very poor service they dont come to collect parcel and then no one inform so what a waste of time”

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Posted 4 years ago

“I will never use this company again they are awful and dont care . For weeks i have been trying to to get compensation for a parcel that was smashed . three times i have been promised a phone call that never happens . The last phone call they said speak to ebay but they smashed the parcel . The next step is trading standards and BBC watchdog . People need to know how UPS opperates . DO NOT USE”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,150 reviews