UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

Write Your review

Tell us how UPS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are giving them a ridiculous amount of money for NOTHING!***SELLERS NEED TO STOP USING THIS SCAM… ***SELLERS NEED TO STOP USING THIS SCAM OF A COMPANY!!!*** On the SAME DAY, the SAME SHIPPER mailed a package USPS, and now UPS, that I PAID THE INCOMPETENT company $15 for, will be delivering the same day as the FREE USPS shipping. (Who are widely known as messing up on cue themselves.) UPS CAN'T EVEN DO BETTER THAN THE WORST!!!!! DO NOT GIVE THESE SCAM ARTISTS YOUR $$$!!!! I will absolutely jump on giving a good review when a company sees things through. However, their "customer service", and even their "supervisors" WILL DO NOTHING, AND YOU'LL NEVER SEE YOUR MONEY AGAIN. YOU ARE PAYING FOR. . .NOTHING!!! THEY ARE THIEVES AND SCAM ARTISTS. Now I am a FORMER customer. My absolute solid WORD that I will never give them another CENT, and you shouldn't either!!! Date of experience: September 05, 2024”

Helpful Report

Posted 2 months ago

“UPS = Unreliable Poor Service! Just had to contact Amazon customer services for full refund as AGAIN another’s UPS driver never bothered to show up! Useless, waiting 32 days! Yep, THIRTY TWO DAYS FOR UPS TO DELIVER 1 small ENVELOPE. I have informed Amazon, that next time they will ship my order with UPS I will cancel full orders immediately and will request full refund. Thank you Amazon customer’s service for your time, understanding and full refund today, again.”

Helpful Report

Posted 2 months ago

“UPS in Germany was the worst delivery service I have ever experienced. We were expecting a large delivery that was already on its way to us, and then we received a notification from UPS that it would be delivered soon. Unfortunately, we were already on vacation at that time, so we wanted the delivery to be handed over to our neighbors. We tried to manage this in the UPS app, but it wasn’t possible due to an error in the app. Then we started endless, tedious phone calls with the UPS customer center, which were not only a complete waste of time since we didn’t receive any help, but also totally confusing! In one of the first calls, we were told that there was currently a system error, making it impossible to change the details to have the delivery redirected to our neighbors the next day. We were assured that if we called the customer center the next morning, we could have the delivery redirected to our neighbors. After this call, we received an email with the delivery times for the next day. It was already a large time window (around 4 hours). The next day, we called the UPS customer center again and found out that the delivery attempt had already been made—2 hours before the stated delivery time! We were furious and called the UPS customer center again, only to be told the biggest nonsense. They said that it was possible to have the packages stored at the UPS center and that we had one month (!) to pick them up. I asked multiple times if this was really the case. Yes, I was assured. We then chose the option to have the packages delivered to the UPS center. The next day, we received an email saying that we had 5 days to pick up the packages there... As a result, I had to pay someone to pick up the packages from the UPS center, as we were still on vacation. Who is going to reimburse us for the costs incurred due to UPS's unprofessionalism?”

Helpful Report

Posted 2 months ago

“Horrible company worst on the market. They probably assume that you have nothing more to do other than waiting for their driving mercifully turn up. It is a second time it happens that they change delivery slot from morning to end of the day and then not turning up at all. Tracking system is a joke and give you no updates at all(last one 10 30 this morning) Never again and will complain to Nikon about that. Even their responses to negative reviews are disrespectful and automated completely opposite to the positive ones. Well, this is the beginning of the end for this company I hope.”

Helpful Report

Posted 2 months ago

“Every package I receive shipped through UPS is mutilated. Hundreds of dollars worth of chrome ruined because a bunch of morons can't be bothered to do there job worth half a damn.”

Helpful Report

Posted 2 months ago

“Why UPS? Just why? Cant you just work normally? Why don’t you just deliver packages to the right address, not to the pick point?”

Helpful Report

Posted 2 months ago

“The worst shipping company I have dealt with. Parcel delivered destroyed with things missing. UPS took no responsibility despite proofs. Demanding illegal brokerage fees paid before parcel delivery with threatening attitude. Billing department demanding credit card details without invoice being process. Extremally rude hardly any English speaking customer service. Courier did not knock the door but put delivery missed note through the door and disappeared immediately Other call services want to talk only about payments and bank details. Rude, unpleasant unhelpful, impolite, obnoxious people . KEEP AWAY if possible choose other services”

Helpful Report

Posted 2 months ago

“delivered the parcel to the neighboring house. did not notify me, did not call. I ran and looked for my box by myself . I had to carry a heavy parcel across the street! disgusting service😠”

Helpful Report

Posted 2 months ago

“The delivery was a rug. The driver clearly had decided that they didn't want to deliver the rug and so took it upon themselves to sneak around and slap notices on my door rather than knocking. I desperately tried to change the delivery time and date to a point where I could be at home and they'd have to deliver that stupid rug. The company was totally unhelpful and now I have to rent a truck to get a rug for whose delivery I already paid. This is a horrible experience that has cost me hours of my precious time. Thanks for nothing, UPS.”

Helpful Report

Posted 2 months ago

“Worst company ,worst service, always speak lie ,take full payment from the sender , and also take payment from receiver also....not give the receipt of payment to receiver also...pls don't send your parcel from this compay”

Helpful Report

Posted 3 months ago

“Again a terrible experience from the Useless Parcel Service”

Helpful Report

Posted 3 months ago

“I ordered 18 bottles of wine from Germany to Finland. I was surprised when the original packaging, which usually has each bottle in separate thick cardboard compartments, arrived inside a larger cardboard box from another company, with the original package inside UPS plastic bags. The original package was crushed on one side, indicating it had been thrown or dropped. One of the bottles was broken, resulting in red wine and glass shards all over the box, and the labels were damaged. There was a warning label about glass packaging, but UPS did not seem to care. They did not bother to notify me about the damage.”

Helpful Report

Posted 3 months ago

“Hi I would like to left a review about UPS That I supposed to get a delivery today on 06/08/2024 and I was waiting all day on my door and delivery didn’t came did not came to my door even I checked I tracked my parcel all day at least 7 time but delivery driver up date into system that access issue But my point is I never get I didn’t get any phone call or any message from UPS delivery driver so delivery driver supposed to be contact me when he came or when he is coming to my door but he didn’t and it wasn’t nice because I was waiting for all day and he was wrong that access issues and next time I never ever want to contact again in my life with UPS driver because absolutely a very very bad service about UPS”

Helpful Report

Posted 3 months ago

“Unreliable useless courier service. DPD give you a delivery slot and delivery in that time slot. You require a crystal ball to determine when they might arrive.”

Helpful Report

Posted 3 months ago

“This company is such a nightmare! Packages are delivered in the wrong address, arrive 5 days later, and they don't honor their deliveries! How can a service be so crappy and customer service so awful! Shut the front door, your backyard business won't survive if customers keep getting bad experiences!”

Helpful Report

Posted 3 months ago

“rate a zero but that option is not available. The driver is a liar and never made any attempt to deliver My package. never rung the bell I work from home, so there is no excuse. I was waiting for my package. Worst service I’ve ever seen. I see all the reviews are one star really sad”

Helpful Report

Posted 3 months ago

“I paid for guaranteed overnight delivery of four live koi fish from UPS. They were supposed to arrive today by noon to my home in New Orleans. UPS emailed me today to say that the fish will not arrive until tomorrow despite being in the New Orleans warehouse today. I called them and begged them to work with me because the fish will die if not delivered as guaranteed - they wont even allow me to go to the warehouse today to try to save them from running out of oxygen and dying tonight. I will never use their overnight services again.”

Helpful Report

Posted 3 months ago

“I received an email stating that they missed me on what is a signed package. I have a RING video camera and they never came to the door nor left a message stating they did. I called three times and was told three times my package was on its way. They lied three times and now I have to be held HOSTAGE again for another day while they maybe bring my package. What is wrong with your delivery people lying constantly to customers. The customer reps on the phone are lied to by the drivers so it's not their fault. Your company has done this to me several times and I want you to be aware that your drivers lie on the regular about not finding people at home. I am always home when I miss a package. Of course I'm home, the package has to be signed for. Please do something about this awful service.”

Helpful Report

Posted 3 months ago

“Jeffery Schwarz smokes pot on a regular basis but still seems to be a driver .... maybe these drivers need tested once in a while.”

Helpful Report

Posted 3 months ago

“为什么我快件显示23.07.2024送到的，到现在还没有收到货”

Helpful Report

Posted 3 months ago

UPS is rated 1.2 based on 2,066 reviews