UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,217 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad company, Delivery is always too late and customer service telephoneservice is worthless”

Helpful Report

Posted 3 weeks ago

“Waited in for a parcel to be picked up.. this was an Amazon return. I saw the courier on my ring doorbell. He waited precisely 20 seconds and he was gone. Didn’t even have time to get to the door. I then had to go cancel the return and stay at home the next day as well absolutely ridiculous.”

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Posted 3 weeks ago

“Missed delivery dates and times, repeated phone calls and assured delivery next day but so far another 3 missed delivery days”

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Posted 3 weeks ago

“Anytime that I order online and I see the shipping is with UPS, I’ll just go ahead and cancel my order. They NEVER deliver on time, NEVER!!”

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Posted 3 weeks ago

“I was supposed to get a medical type box picked-up today. I gave them special instructions to text or call when they were at my front door. They did neither and left a "Missed You" slip, l was not happy to say the least. I did not hear a door knock or my door bell either. Now l have to drive to the next town several miles away to drop the package off at a ups service center. I now can't trust these drivers to do their job.”

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Posted 4 weeks ago

“I would like to give more. I give 5 stars and then some to the higher up person who made sure our package got delivered to our actual address. I give 1 star to the system which doesn't allow easy choosing of pick up points and often erroneous info and hard to reach help. Fingers crossed they will improve”

Helpful Report

Posted 4 weeks ago

“For a scheduled delivery (9:00- 18:00 !!) I waited the whole day and at the end they did not show up! When I called they told me they gave the package to another courrier who could not deliver on the scheduled date (20/3/25). They, UPS, rescheduled the delivery for coming Monday (24/3/25)! Hope dies last...!”

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Posted 4 weeks ago

“Terrible. Ups are holding my stock hostage even though i have paid the duty. No one human to speak to its terrible. We are a small business and this is hurting us badly”

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Posted 1 month ago

“I’m very surprised of their bad delivery system. My package was out for delivery on 15 March 2025. It wasn’t delivered and the reason given customer wasn’t reachable which is a lie. Today it’s 18 March, I call their customer service and he tells me he is not the driver and can’t do anything about my delivery. Also I am surprised to pay custom charges which I never faced it in Amazon or other delivery services. I thought the delivery charges would have covered it. Anyway will never use them again”

Helpful Report

Posted 1 month ago

“THe worst company ever. Their brokerage fee is a scam. They made me paid for a refused item.”

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Posted 1 month ago

“Absolutely rubbish customer service. They don't deliver the parcel on the date they provided instead they said the street No is wrong and next they said the weather is bad while the weather was excellent. When I call the customer service they were not aware of it. Real garbage company.”

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Posted 1 month ago

“Have now been waiting three days for delivery of supplies for an insulin pump. They seem to think someone can wait in all this time. This delivery has to be signed for otherwise they take it to a drop off point which is miles away. Without transport would have to take a taxi to collect it. Its impossible to speak to someone who can sort it out. told they do not recognise tracking number, which was on their e mail. We do not choose this company it is chosen by medicare. Worst ever delivery company to deal with”

Helpful Report

Posted 1 month ago

“I ordered a package on March 3rd from Georgia. On March 6th the package was in Texas, less than 80 miles from my home. Four days later, it was in California, just to say it was going to come right back to Texas and be delivered on March 13th. Efficiency is not a strong suit for this company. Why send a package an extra thousand plus miles in the wrong direction once it was with in a stones throw from its final destination. Now, I won't be able to use the ordered product for its intended purpose since it will arrive after leaving the country.”

Helpful Report

Posted 1 month ago

“The whole UPS delivery is broken! The driver claimed delivery failed. However, I was at home the whole day, no door knock, no bell rang. Tried to contact UPS by the virtual assistant. It was USELESS and BROKEN!! Asked for a callback 3 times, no call back. Requested to call them. The number is fake 1-800-742-5877. And my parcel is now stucked in the warehouse and got no delivery arranged. What can I do?? HELPLESS”

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Posted 1 month ago

“The worst. They charged money about charges without any sense”

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Posted 1 month ago

“Since October 2024, UPS has consistently failed to deliver our packages on time. In November and December alone, around 100 parcels arrived 1 to 2 days late. As a business shipping perishable goods, timely delivery is critical, and this level of service is unacceptable. If these delays persist, we will have no choice but to switch to FedEx. Very disappointed.”

Helpful Report

Posted 1 month ago

“Light and professional dishonest I don’t recommend”

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Posted 1 month ago

“UPS is a bottom tier service. I paid to have a package delivered overnight and still hasn’t been delivered. The driver stopped at my home at 11:20 this morning and couldn’t find my package on his truck. He told me, he would come back when he found said package. Haven’t seen him since! Never again UPS”

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Posted 1 month ago

“Sender got package sent right off immediately after me buying product. And was on schedule to get here early as I needed it asap. It got to Nashville early and has been on the delivery truck since 5am this morning. It is now 5:10pm and no package. Not surprising for u.p.s.”

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Posted 1 month ago

“Ups does not garuntee service times and gets away with charging high fees paid for 2nd day air and too 5 days to arrive”

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Posted 1 month ago

UPS is rated 1.2 based on 2,217 reviews