UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver threw our packages down which resulted in multiple candles breaking… due to this drivers negligence we now are out 8 CHRISTMAS GIFTS! I understand it’s a busy time, but this is not a good company standard, slow down and treat other peoples things with respect as I would do to yours!”

Helpful Report

Posted 2 weeks ago

“I went to the UPS store in Denman Mall here in Vancouver. We’ve had a federal postal strike in Canada and I really needed to mail off an important document to my Union. I’ve bern to this store before for computer, fax and express mail stuff before. I knew they were a bit pricey, but my experience tonight was ridiculous. There was one guy working and about 8 people wanting service. The store was a mess with boxes littered all across the floor. People couldn’t move in there and were bumping into each other. The one worker was over whelmed and kept apologizing. He was very disorganized as we all were waiting to mail off letters and send gifts with their mail service. I had to grab a pen behind his desk because he was busy helping someone else. I filled out my envelope and when it was my turn he told me I needed to fill out another form…he did this with everyone which I thought was a waste of time when UPS could have had those forms and pens out and excesible for all people to fill out while he was busy with other customers. Finally, after a 25 min wait I got up to the workers desk again and I asked him how much it would cost to mail off a single page letter locally to my Union her in Vancouver. I aLeo asked him what my options were? He told me there was only one option to send it express and it would cost me $35 plus tax. I was shocked! The woman before sent out a whole box filled with gifts for $75 and she was sending it to a different province, For a one page letter I was expecting $10 maybe $15 it was a single page letter and being delivered locally. There was no way I was paying that! I remember thinking is UPS using the postal strike and Christmas to rip people off? Also none of their prices weee listed in a price board, I found the store to be extremely disorganized, short staffed for the Christmas season, unprofessional staff, messy interior, no pens or execible forms to fill out and they wasted my time. I even shared this with the one worker there, but he didn’t seem genuinely sincere and he just kept apologizing almost as a way to get ride if me. Anyways will not be going back….$35 for 1 letter…I can’t get over it! What a joke and ripping people off. Very upset!”

Helpful Report

Posted 2 weeks ago

“Review of UPS: Incompetent and Unreliable Service I am extremely disappointed with the service provided by UPS. My parcel has been stuck in limbo for over two weeks, and despite multiple attempts to resolve the issue, I have received nothing but vague responses and empty apologies. The UK/IE Customer Resolution Group Manager / Agent repeatedly sends emails apologising for the delay but fails to provide a definitive delivery date or a meaningful resolution. Every time I contacted their customer service, I was passed between agents who seemed ill-equipped to provide any clear updates or solutions. The lack of accountability and competence within UPS has been incredibly frustrating. It’s astonishing that a company that markets itself as a global leader in logistics struggles with basic delivery operations. UPS’s inability to organise effectively or handle customer concerns demonstrates a shocking lack of professionalism. This experience has been unacceptable, and I will seriously reconsider using their services for any future deliveries. Save yourself the frustration and choose a more dependable courier. UPS has proven they are simply not up to the task.”

Helpful Report

Posted 2 weeks ago

“No track and trace, no email that the package is on its way. I was just at home, a package containing a new mobile phone was simply left on the street in front of the door without ringing the doorbell. What is this! Is this the new time-saving way of delivery? Luckily I was home. But what if you're not there and your package is missing? Worthless.”

Helpful Report

Posted 2 weeks ago

“This is worst delivery company ever. 5 separate delivery days and nothing to show so activated refund. Bought elsewhere.”

Helpful Report

Posted 3 weeks ago

“Paid for a shipment on their website, was charged the amount stated and dropped package off to drop off location, item collected and delivered. Fast forward 2 days, checked my bank account and they'd taken an additional £26 off me without my authorisation or knowledge. Contacted bank, reported it as fraudulent, they cancelled my card and are refunding the money and investigating it. Don't trust this company, it's a disgrace they'll just take more money off your card without telling you, which could knock you overdrawn and cause you bank fees. Absolutely disgusted with this behaviour from such a huge company. 🤬🤬🤬”

Helpful Report

Posted 3 weeks ago

“The delivery was set for one day, I paid import tax, no parcel arrived, next day nothing, second day still nothing, where is may parcel?”

Helpful Report

Posted 3 weeks ago

“Shocking, they think poor management is justification. 'we can't help you because we are too busy' and then hang up”

Helpful Report

Posted 3 weeks ago

“UPS + Useless - twice package out for delivery - twice tracked as unconfirmed address even though the address details are correct and I contacted them to confirm after the first failure to deliver now have to go through the painful process again and the tracking says customer requested address change which is not true I requested it to be sent to the address given originally - still waiting”

Helpful Report

Posted 3 weeks ago

“I've wasted seven whole days this week waiting for UPS to deliver according to the tracking info they gave me. I've spent literally hours on the phone and email trying to resolve a delivery problem UPS are maintaining. First it was Thursday, then it changed to Friday, then back to Thursday, then Friday morning. Friday morning came and went, then it was 'by end of day'. I waited until 17:45 - the whole day - and then the tracking changed to Monday. Monday came, and the tracking said 09:30 to 12:30 then changed to 08:50 to 10:50. Then, by the afternoon, changed to 'by end of day'. Until finally 'delivery attempted at 13:36'. No-one had come to the front door and I've reviewed my CCTV footage. The most obstructive company I have ever dealt with. And the local depot in Glasgow clearly do not care about people at all.”

Helpful Report

Posted 3 weeks ago

“¡Recomiendo encarecidamente Supreme Assets Recovery! ¡Confiable y dedicado! No puedo agradecerle lo suficiente a Supreme Assets Recovery por ayudarme a recuperar el dinero que pensé que nunca volvería a ver. Su equipo fue profesional, eficiente y compasivo durante todo el proceso. Su arduo trabajo realmente valió la pena y estoy muy agradecido por su apoyo. Si está buscando recuperar fondos perdidos, ¡son el equipo en el que puede confiar! Correo electrónico: supremeasset7 @ gmail .com 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Me ayudaron a recuperar lo que creía perdido para siempre.”

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Posted 3 weeks ago

“Delivery of urgent medical supplies were due on Monday the 9th December, waited all day -no show ..daughter phones for update delivery and was not given one until she called on Wednesday night and Thursday morning..no apology and no empathy ..THIS DELIVERY WAS URGENT MEDICAL EQUIPMENT FROM MEDTRONIC ..it arrived this morning after 4 days ..AVOID THIS COMPANY AT ALL COSTS”

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Posted 3 weeks ago

“Lost package with zero help from their customer no-service dept.. The worst ever. Never will I use or recommend them if I have a choice on shipping. They truly suck”

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Posted 3 weeks ago

“I would give it zero stars if I could. Worst delivery service ever . No information when you contact them. I couldn't understand what they were saying at times . Over the phone information is different than when you email them . Most disorganised delivery service ever I would have been quicker flying over and getting the product myself. Better off buying local !!”

Helpful Report

Posted 3 weeks ago

“Parcel was meant to be here Friday, no one can tell me when it’s going to be shipped out. Spoke to the managers twice, the depot aren’t interested and hang up when you eventually get through to them, what a useless company”

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Posted 3 weeks ago

“Trying to track a delivery that should have happened two days ago, and then to change the date. Sent from pillar to post on the website. I like to think I have a decent level of intelligence but I found the site virtually impenetrable. There is a £400 guitar out there somewhere and I am genuinely concerned that it may not arrive, or might be stolen if left outside when I am not home.”

Helpful Report

Posted 3 weeks ago

“In France, UPS has the worst reputation and offers one of the poorest services imaginable. Parcels are not being delivered as promised, and the customer service is appalling—agents even hang up on customers. For a simple parcel, I had to call 6-7 times because the updates on the website were incorrect, which is a complete joke. This sentiment is shared by everyone I know. UPS is consistently the worst, and we avoid using it whenever possible. It has never provided good service, and their customer support is by far the worst I’ve ever encountered.”

Helpful Report

Posted 3 weeks ago

“For years in the Hermes (now Evri) were, in my opinion, the worst delivery company in the country. I would say that UPS have now usurped them. Here's why: I placed an online order with a company called Rugvista on 29th November. Delivery was supposed to be made within 1-5 working days. On Weds 4th Dec I received an email from UPS stating my item would be delivered by end of the day. However there seemed to some sort of delay at customs at Stanford Le Hope so the delivery did not happen. I received another email on Thurs 5th Dec stating the item was "on it's way" from Northampton. I live in Peterborough. I took a second day off work waiting for the parcel to arrive. The website did not show any updates and the item still has not arrived. By Friday 6th Dec, the UPS website still shows the item as "on it's way" from Northampton and had not updated since Thursday morning. I could not afford to miss a 4th day off work waiting for the item to arrive and sign for it so I called UPS customer service on 0345 787 7877. A little tip, when it comes to the spoken options say "speak to someone" and you will eventually get through to an actual person. That being said, the customer service person I spoke to was completely ineffectual and useless. After explaining to her the emails I had received and lack of tracking updates on the website after looking into it all she did was confirm to me the exact details I had given her. A scant explanation was given that "this is the busy period" hence the delays. But, in my opinion, all delivery companies should know this is the beginning of the busy period of the year and do whatever they can to minimise delays like this from happening. Also, apparently the emails are part of an automated system. She did offer me the option of going to the Northampton depot and collecting the item myself (so, instead of the DELIVERY COMPANY doing their job and delivering my item on time they give me the option of collecting it from them). The customer service person did take down my number and said they would contact the depot and have someone call me before end of business. Obviously that call didn't happen. I was also told just to keep checking the website for updates and if it hasn't updated over the weekend, to call them back so they can look into it again. Saturday morning I wake up and check the website to see it has finally updated and the item is "out for delivery" and should arrive between 2pm - 6pm. As it was 11am I thought I had plenty of time to head down to my local garage to pick up my motorcycle that had been in for repairs. Halfway through my journey I get an alert from the cctv camera home that UPS have arrived!!! So after days of delays on an item that needs to be signed for they give me a time window and then arrive early. Fortunately I had a friend staying over who was able to accept and sign for it. I will NEVER use UPS for anything. And if any company I order things from online use UPS I shall contact the company directly to arrange for a different delivery company to be used or go and find the item elsewhere from someone that does not use UPS. They are terrible at their job and their customer service is criminally bad.”

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Posted 4 weeks ago

“Don’t use it!!!!! They do very bad service. The customer service is rubbish. Still waiting for my delivery. I hope is not listed or stolen.”

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Posted 1 month ago

“The parcel departed Germany on November 21st, and as of today, December 5th, we still have not received it. Despite the shipper filing an official complaint three days ago, there has been no update. The tracking site stated that the parcel had "departed", but still in the air! After contacting their executives and, most importantly, CC'ing journalists, an investigation was finally initiated. The customer service has been utterly non-existent. This level of incompetence is unprecedented for a "service" company. As a result, our operations are completely stalled due to missing parts.”

Helpful Report

Posted 1 month ago

UPS is rated 1.2 based on 2,137 reviews