UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never experienced such poor service as I have with UPS UK. This company consistently fails to honor their delivery commitments. Every time I receive an email and text confirming that my parcel will be delivered between 1:40 PM and 3:40 PM, only for nothing to happen. I can track the driver on the map and watch them drive past my house multiple times without stopping. By 6:45 PM, I get a message saying my delivery will be delayed by one business day. It's absolutely ridiculous! Their customer service is terrible, and honestly, an AI could do a better job with clearer communication. I don't understand how they're still in business with this level of incompetence. It's beyond frustrating. If I could give zero stars, I would!”

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Posted 3 weeks ago

“Trash Company 100%. Removed 2 days of service to our businesses route and many others. Company stocking parts has come almost to a stop and 2 days is crucial when ordering for consumers like myself. When originally asked about this change they claimed it didnt happen. Our drivers were the only honest people who actually informed us of the change.”

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Posted 3 weeks ago

“TERRIBLE EXPERIENCE I ordered from NYC to Hungary an 8 kg parcel with 19 items, and 6 items missing. High value!! And guess what; UPS does not take responsibility. Someone steal it, box was broken and someone rebox it. NEVER AGAIN UPS the worst.”

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Posted 4 weeks ago

“I gave them my house address and even with my house address they delivered it to the wrong house 😩. I’m new at the area I’m living at so I don’t know my neighbors.Thankfully my mom found the owner of the house where my package was delivered to through Facebook and I have the package.”

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Posted 4 weeks ago

“I purchased a £1900 gold chain, received my delivery update from UPS on the Thursday, between 1030am and 230pm, so I had to take the day off work due to them needing my signature, so I waited...at 215pm I thought I'll wait outside the front, due to SOME delivery companies nightmare lies about nobody being home....I waited until 330pm, and nothing ....then at 430pm they updated the tracking saying will arrive same day, but by 7pm....I had to collect my child from school at 530pm, so I got a friend to come round and wait in my stead, ....7pm comes, nothing...then an update stating actually, there's been a delay of one business day (Next day)....so today has come, another day's wages lost, the time frames were identical, 1030 to 230pm... 230 has come and gone, nothing , it's now 6pm, still no update on tracking, still says between 1030 and 230pm...there's not a single phone number where you can ring and speak to a human, and TRY and get some info....all roads lead to the app or website, where you are force fed the generic info...so now I'm thinking, this isn't going to come AGAIN! with no real reason as to why, it obviously was on the van, for 2 days....I am so angry about this service , and Saturday I am scheduled to have a tooth out, so I've literally been done over, by one of the biggest delivery companies on the planet, which I thought would be brilliant when the company said they were using UPS, I thought no issues there....how wrong was I! ....I'll NEVER recommend this company again...and no doubt will get the same generic response from this review, if any at all.”

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Posted 4 weeks ago

“Your drivers need to smile. I know life is hard and maybe she was in a hurry but a smile will make a good difference to get us by. Your driver literally rolled her eyes on me just because she waited a few minutes. Not a very nice way to treat a client. Smile. Peace.”

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Posted 1 month ago

“Prompt excellent and efficient service! Thanks to delivery person who dropped off my package between the doors instead of on porch! Thanks!!!”

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Posted 1 month ago

“The shipment was delayed for 4 days and they changed the delivery time every time. In the emails, I ask one thing twice and they explain the other. The worst!”

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Posted 1 month ago

“If I could give 0 stars I would. UPS updated the shipping address to a random persons house, only way I found out about this was the shipper told me, not UPS. It was attempted to be delivered at that random location, an address I NEVER entered, after I spoke with someone saying they had updated the address to the correct one. Employees of customer service all had different things to say.. some said they updated the address, no suprise it’s still out for delivery in a completely wrong city in my state. (Keep in mind they told me they had updated the address 5 days ago) Some said there’s absolutely no way they can update the address.. ??? How is there no way you can update the address when you were the ones who changed it without informing me… I paid 30 dollars for overnight shipping, 6 days later no sign of my package, still out for delivery in a completely wrong city. Not to mention it’s extremely difficult to even talk to a real person, and even they do absolutely nothing to help. Tried to contact the billing department to file a claim, waited on hold for 20 minutes, someone answered, said nothing, I heard talking in the background, then they hung up. What kind of customer service is that? USPS on the other hand consistently gets my package here 1-2 days early. I’m going to try my best to avoid UPS in the future.”

Helpful Report

Posted 1 month ago

“I paid for next day delivery £30, my letter arrived in two days time and its incredibly difficult to speak to anyone about compensation / partial refund. UPS has somehow moronically allocated my order that I made on their website by buying next day delivery service and having a letter picked up from one company and delivered to the other, so are saying that because the company it was picked up from has an account with UPS it needs to be them asking for a refund... However, they never paid for the or even placed an order so they say they have no basis to ask for this refund. UPS also has no email so its not possible to email all the evidence through and you are dealing on the phone to someone with fairly poor English and 0 interest in getting this sorted. Basically Unreliable, Incompetent, morans, and a pain in the axxx.”

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Posted 1 month ago

“Simply the world's worst company. Every company that still ships with ups is now blacklisted.”

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Posted 1 month ago

“I can’t believe this awful company still exists, thieves of the worst kind, frustrating customer service. Unprofessional bunch of cowboys won’t even care to handle the very basics. To this company a lost package is somehow normal, please do your best not to ever deal with them.”

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Posted 1 month ago

“I have a package coming today, it was supposed to be here between 11:00 and 1:30 and then I do another tracking and then they say it's not going to be here till around 5:00 but I can change my delivery, So I can pick it up at a UPS store so I go through the process and this company instead of delivering it to me wants money for me to pick it up! I've never had a problem in the past but the next time I go in that store I'm going to ask them why does it cost money to change my delivery?”

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Posted 1 month ago

“It’s crazy that ups doesn’t deliver to Postal Office they don’t go there at all so for 2 days in one week ups sent my package back to sender which made me lose two brand deals and as a Contant creator, I needed that to make money so not only did I lose money that was very unprofessional so the Brand did not resend the product. You have a service post office so that you don’t have product coming to your house, to be safe but because they refuse to deliver it forces someone to give out their address ups doesn’t care about your safety . .. because of the rules it doesn’t make sense”

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Posted 1 month ago

“Dishonest and incompetent. Order Oct 2. Stated delivery Oct 5. Various “ tomorrow messages. 45mins to track. Find out now Oct 9. Didn’t bother to tell me that. Customer service not open. Trying to change delivery date and or location gets a loop. Judging from the review standards here, UPS also doesn’t give a s@*#%.”

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Posted 1 month ago

“This company is a joke ! Companies should refrain from using them as a courier service ! I am still waiting on my packages and its been over two weeks !!!!”

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Posted 1 month ago

“Never use this UPS. They steal my products l recent shipped my staff from to Zimbabwe and they steal 4 mobile phones from my package. Harare branch Supervisor Godwin his name is very reckless, when l needed him to help he even blocked me, fucn assholes. I still need my missing products as early as possible and you know where to contact me.”

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Posted 1 month ago

“The worst carrier that I have ever experienced! I bought a used golf club for $350 from Japan, and UPS charged $88 for its brokerage while the import tax is only $64.”

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Posted 1 month ago

“This the worst shipping company to redirect delivery to store location. I tried several times, and each time system is telling me to sign up. I was already logged in.”

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Posted 1 month ago

“If I could write zero stars I would, ups tried to deliver my iPhone but he tried to deliver to my neighbors door it now says failed signature attempt. How could a ups driver make six figures and deliver to the wrong door, ups need to see who they are hire because how could someone be soo incompetent to deliver a package, not only that but I tried to contact ups customer service and they were no help ups as a company needs to do better.”

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Posted 1 month ago

UPS is rated 1.2 based on 2,066 reviews