UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your charge for shipping is stupid ridiculous! You charge me $1,970.95 to ship two item weighting 305lbs about 300 miles. When I ordered these items, I paid $200.00 for shipping. Your UPS Freight person told me it was because I did not have an account. If someone had to pay $1,970.95 to receive these two items that cost $2,000.00 to buy for both they never would buy them.”

Helpful Report

Posted 3 years ago

“UPS has the WORST customer service. They lost my parcel and did absolutely nothing to help. After four months of me calling them with regards to my parcel that they lost they confirmed they lost the parcel and said they couldn’t do anything. If you can DONT EVER USE UPS please, really don’t want anyone to go through the constant useless loop-holes ups put me through when I was trying to get them to pay me what the parcel was worth. Only writing this review so people know that if they loose you parcel UPS won’t do anything to fix the problem.”

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Posted 3 years ago

“What a joke of a company! I have had the worst experience using UPS and find the service to be appalling. I tried to send a parcel on the 1st April and got a message telling me they did not have the right customs information. I sent the correct form over 15 times to 5 different e-mail that I was given and not 1 reply! I then asked for me package to be returned over 1 week ago now..... I then get a message yesterday telling me clearance has been successful! I JUST WANT THE PACKAGE BACK! This was an e-bay item that had to be refunded because it has been over a month that I tried to send it. If it gets sent the person will be getting £160,00 worth of items for FREE! This has been an unacceptable service and a disgrace. I want the package back or the £160,000 I have lost due to your inadequate service. I have e-mailed about the 20 times and never get an adequate response.”

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Posted 3 years ago

“The worst service you could chose. Support will never help you in anyway. I called so many times and they saying the same thing and nothing changes. I got almost a month waiting...”

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Posted 3 years ago

“They tell you lies ,and try to make you nervous . Very strange and bad company”

Helpful Report

Posted 3 years ago

“If there was an option for 0 starts that is what UPS deserves. I payed $1000 for 6 boxes to be delivered from China to Bolivia they said it would take 1 week. Well it has been a month And I still don't have the packages, after several phone calls, emails and visits to UPS office in Santa Cruz Bolivia the only response I got is “ we are not responsible for what UPS international does, we just receive the packages here””

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Posted 3 years ago

“The worst delivery provider in UK!!! Parcel never arrived , we are loosing money because of machine which arrived to UK on 1st April and until now (29th April) no sign of it. Still waiting as investigation is on 🤞 With my private parcel : Their couriers never leave delivery notes , even better they are writing that they tried to deliver and you didn’t been home the item it’s send back to the sender even after they took a payment from you!!! UPS should change the pronunciation for oops !!! It’s JOKE!!! And Customer Service can only apologise while doing nothing to solve the problem !”

Helpful Report

Posted 3 years ago

“High prices and no liability At UPS, they just use corona as an excuse if they do not bother to deliver an express package today. But they will remember to send you a bill for express fee. Sad that a large company like UPS, has such poor control over their transportation. And just blame it on everything else, but poor planning.”

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Posted 3 years ago

“We have been an access point for UPS for over 10 years, and they have suddenly just stopped working with us because of one of their drivers. The driver would refuse to put the new shop name on his slip when leaving cards for customers to collect there parcels from my shop. we changed names and after being patient and waiting for him to do a simple task this didn’t happen even 6 months after. we even offered to stamp his slips. bought him a stamp and tried to do everything possible to make the change happen but the arrogant self obsessed driver refused. We then raised a complaint with our area rep and he forward it on to his boss Philip Laughlin who since the 11/3/21 to todays date of the 29/4/21 has failed to look into or even try to resolve the complaint. If you are looking at being a UPS access point just remember your working for them and non of the drivers like coming to the shops and if there is an issue you will be the ones to be erased without any though or consideration for what you may have done for them. The number of people with an issue with the driver is ridiculous but instead of looking into and dealing with complaints they just close ranks and do what’s in UPS interest only. Now they have blacklisted my store and wouldn't even deliver my parcels to me. DO NOT BECOME AN ACCESS POINT”

Helpful Report

Posted 3 years ago

“iIwas promissed a phone call on Monday it is now Thursday and no call. No managers available to escalate to. Different answers everytime I call. Standard resposes , no ownership of issue. I have been put on hold for 15 -30 minutes and then been cut off.”

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Posted 3 years ago

“I shipped a family portrait that I packed with multiple layers of bubble wrap, cloth, paper, cushioning boxes inside their box. The clerk at their store stamped "fragile" all over the box. I used their shipping cost calculator, but it didn't warn me about the extra handling charge for the dimensions of the box. It arrived with the glass broken, which could only have happened if the box were dropped violently so that the frame put too much pressure on the glass. If I'm paying an extra handling charge for an oversize box shouldn't it get more careful handling? And from start to finish they are impossible to communicate with.”

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Posted 3 years ago

“If I could give NO STARS I WOULD as 1 star too good for this company. They very rude managers who never call you back when promise the customer service centre don't understand simple task and are very unhelpful. I definitely would never recommend this company. There are rubbish and rude.”

Helpful Report

Posted 3 years ago

“NEVER EVER USE UPS!! They are just thieves and their service is more than awful!!! I sent a parcel from Spain to London on the 1st of February, a service which was supposed to be 4 days, and just received in the 8th April!!! After thousand of calls... just couple of days before receiving it I was informed that my parcel was damaged in transit... well the day I received the parcel was not the original package I sent... apparently they destroyed it and transfer all my belongings from the destroyed box to another one.. all my belongings got dirty and the worst part was for one LG LED MONITOR that the box contained which was completely smash... since 8th of April I have been claiming this damage and also a compensation for taking over 2 months to get my box and also for manipulating my belongings... just now I got my claim rejected!!! I even put an insurance of 300€ to the delivery... These thieves said that my package didn’t fit their requirement... it was a brand new box that I bought just for this delivery... and that I didn’t keep the package they deliver to me... I called the very same they I got the delivery and never ever nobody said that I needed to keep the box... which doesn’t make any sense as this package wasn’t even the original that I sent.... PLEASE PLEASE NEVER SEND ANYTHING THROUGH UPS, THEY ARE SUCH THIEVES!!!! AND THE SERVICE OS THE WORST I EVER HAD IN MY LIFE!!!!”

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Posted 3 years ago

“I ship a package overnight every 2 weeks with UPS and the last year they have gotten it correct one time. Covid-19 has become nothing but an excuse for them to provide poor service, and to refuse refunds. For anybody reading this save yourself the time and stress and go to a different shipping company.”

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Posted 3 years ago

“Two attempted deliveries. Driver didn’t knock/ wait long enough for me to get to the door. I was home on both occasions near the front door. I rescheduled delivery giving them two days notice to redeliver. This did not happen. No online updates. Finally got thorough to call centre and managers twice. Very polite and helpful but full of empty promises. Wasted two days waiting for the redelivery. Have had many successful deliveries/redeliveries during Lockdown without the grief and inconvenience caused by UPS on this occasion. Do not use UPS.”

Helpful Report

Posted 3 years ago

“KEEP WELL AWAY. THEY ARE A PATHETIC DELIVERY SERVICE THEY TELL LIES AFTER LIES. NO ONE KNOWS WHAT THEY ARE DOING. THEY HAVE NO SHAME WHATSOEVER. DONT BE FOOLED BY THEIR RESPONSES TO REVIEWS. THESE ARE JUST FOR PUBLIC SHOW. I HAVE LOST MONEY BECAUSE OF THEIR LIES. KEEP YOUR BUSINESS SAFE AND USE ANOTHER CARRIER. THEY PROMISE TO DELIVER ON A DATE AND SUDDENLY CHANGES TO HELD/ON WAY/ CHECK BACK AGAIN LATER OR TOMORROW/ CUSTOMS CLEARED/ HELD IN WARE HOUSE. SIMPLY LIES AFTER LIES. SAVE YOUR BUSINESS KEEP AWAY FROM UPS ZEERO STARS PATHETIC SERVICE”

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Posted 3 years ago

“Today I tried to print out a return bar code to place inside a package that I was returning to Amazon via UPS. My printer had run out of ink, so I stopped off at the UPS Store to ask if they could print one off for me. The female employee did not indicate how much it would be but proceeded to print one off for me. She then announced it would be $2.78. Although I paid it, I thought to myself, “are you kidding??? Less than a penny for a single sheet of printer paper and about 5.5 cents for the ink. And you want $2.78. They were also being paid for the shipping cost back to Amazon. This is ridiculous and certainly no way to win customers. On my way home I was thinking, “isn't this the same con-artist company that is supporting people to boycott the State of Georgia over it's voting laws? Asking for photo I.D.?” When I got home I googled it and yes they are. Here's a message for UPS from me; In my opinion, all Americans should boycott you. Maybe you should concentrate on running an affordable, customer friendly business instead of shooting off your mouth about politics. Today, I boycott you. Forever.”

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Posted 3 years ago

“Rubbish service ! I have sent shipment to Pakistan on 17/03/21 they promise me for a week delivery but it's not delivered yet and even status is not showing properly. It's my original documents and it's about my job. I am humble requesting everyone pls dont go for this third-class services.”

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Posted 3 years ago

“I used UPs to send an urgent parcel to France. I paid for 24 hour delivery and in the end it took 3 days for my parcel to be delivered. Their customer service is inexistent: they tell you they will call you back and never do, and they pretty much did not do anything. I will never use them again, and I suggest you look for alternative providers. If I could put 0 star, I would!”

Helpful Report

Posted 3 years ago

“One word , horrible. No delivery and not able to change location. No Chat function and no telephone number to get a person to figure out why no delivery and why location can’t be changed.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews