UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“$612 for 56 pounds box, from Florida to PR, it was supose to be in my hands on Tuesday afternoon... , I decided to pay such a high amount since I expected my packages to be on time at the door of my house... and This Friday morning I didn't even know where my packages were... no phone call no email.. no nothing.. I decided to call the warehouse here in PR and they told me the boxes was at their warehouse because there was a mistake on the address.. when i went today afternoon to pickup my boxes the label was perfectly identified with my physical address, even my celphone number was attached over the label... i have a business to move and I have currently been losing money for three days.”

Helpful Report

Posted 1 year ago

“I had purchased flowers to be delivered Wednesday Nov 22. The order was placed, shipped, and "on the truck for delivery" until I checked the tracking that said it would be delivered next business day due to holiday closures. Why accept a scheduled delivery if you expect to not work and deliver it that day? Customer service said there is nothing they can do and it would be delivered Friday. Guess what? Now it's Friday and the same thing. Next business day. 0 stars. Absolutely terrible. If you can't commit to a delivery date, don't accept the package.”

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Posted 1 year ago

“UPS... For starters, I have NEVER left a bad review for any company, but I felt more than compelled to do it with UPS. I have never done business with a company whose methods and customer support are so horribly bad that it made my blood boil when trying to get an issue resolved (their drivers require signatures even though the shipper does not). Honestly, I thought I was going to have a heart attack due to the unbelievable frustration I experienced in having to deal with them. It takes more than an hour just to get somebody on the phone and then their broken english personnel shuttle you from department to department and finally just hang up on you when you voice your feelings. And don't even ask about their frustrating phone robot which also hangs up on you after giving you a set of options which do not apply to you. And, ironically, the last thing the robot says before it disconnects you is "We appreciate your business"... What a laugh... If this was the last company on earth, I would choose to die before doing business with them. I hope and pray that they go out of business SOON. If you have a choice, take your business elsewhere. You won't regret it.”

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Posted 1 year ago

“Never will I use UPS again I sent it overnight package that had to be there today the day before Thanksgiving. It was going to make or break Thanksgiving day. They have no idea where it is great job guys and your customer service to people have problems understanding the English language, how do you lose a package? I paid $40 to ship it next day I intend on getting my money back but that’s not the point of ruining it a holiday. Good job guys you definitely not Santa Claus.”

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Posted 1 year ago

“UPS= unknown postal services, your package will never make it to final destination”

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Posted 1 year ago

“Rude customer service and untrained staff. Was given a time slot for delivery and the women laughed and said we don’t give times! I had it in email Form from ups direct. She then proceeded to cancel my order when I only asked for it to be left with a neighbour, now I have to wait in for 5 hours again tomorrow 😡”

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Posted 1 year ago

“You asked me to email you in reference to my review of your service Tracking number-1ZR3H6T10402416025 What more would you like to know ? That I found the number for the Surat depot (warehouse) where you said package was only to be told by them they didn't have it and was with one of their friends in Navsari ! I sent people over to them then they came clean to the fact they haven't made any attempts at delivery and just scanned the system to show they were doing something Right cons you contract n employ From them we got the details of where the package would be in Navsari So my 75 year mother went there with a few people to retrieve the documents package Now we have our package No help to you or your damned service Absolutely Shameful service Absolutely disgusting response from yourselves n those that allegedly represent your company Worst bit about all this is I paid for it Paid to be treated like a mug And to cap it off - after website showing me £46 something in total chages You took 2 ! Extra payments from my card Thus committing fraud or Stealing from my account Those will be reported to the credit card company n we'll see what you have to say before I consider filing a police report for theft”

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Posted 1 year ago

“no update at all bad bad bad bad bad”

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Posted 1 year ago

“I shipped an item via EBay in a box that I purchased that was labeled by the manufacturer as size 20” x 20” x 4”. EBay informed me that UPS charged me an additional fee, because UPS said that the box was 20” x 20” x 5”. I have used the same size box from the same manufacturer before when I shipped by FedEx - no problems. So - it seems that UPS up-charged me for their benefit.”

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Posted 1 year ago

“UPS is literally the worst. I didnt pick them for my shipping. The items I ordered were sent thru UPS. First they sent me an email about tracking. When you try to call the Customer Service, you hear annoying robot on the phone trying to fix your issue which it cannot. It wont let you pass on the representative until a few minutes of craziness. Finally when I got hold of someone, they told me that the package will arrive from 12 noon till 4.15 pm. They said someone has to be in house to receive the item and sign for it. No one came. I was stuck at home and couldnt do anything just to find out UPS never showed up either. All employees of UPS should be sent to United States Postal Service or Fedex for training. UPS is the worst.”

Helpful Report

Posted 1 year ago

“Customer service is appalling and sneaky. Unacceptable. They say one thing then do something completely different. I hope to never have to use their services again. Companies like this should not exist. It would be a blessing if they went out of business. They are a disgrace and they'll lie to you to get away with anything. Shame on them. Please do not bother replying to this email. My feedback is above.”

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Posted 1 year ago

“Package was delayed for 3 days, then I received an attempted delivery notification ..after checking cameras, there were no ups workers anywhere near my street. House..called customer service who gave me a hard time stated i would get a call back. Next day i called again..placed me on hold to speak to supervisor for 30minutes..had to call back the next day for the rep to go you have to call the seller..until I forced him to get a supervisor who was just as useless”

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Posted 1 year ago

“Worst ever!”

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Posted 1 year ago

“My parcel was due today between 0915 and 1215, I took a days leave to make sure I could accept delivery, the package never arrived and now at 1940 the tracker had just been updated to say delivery is tomorrow between 0915 and 1215, at no point did ups attempt to inform me that would not be delivering today, appalling service, you can't even speak to a real person to find out what's going on, never again!”

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Posted 1 year ago

“I had a particularly unpleasant experience with UPS in Canada, as they charged me an exorbitant brokerage fee, making me pay $100 for a mere $10 duty. I cannot, in good conscience, recommend this service to any of my friends.”

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Posted 1 year ago

“SHOCKING AVOID AT ALL COSTS If you value your time.. then please do not use UPS their delivery tracker is useless with no real time tracking and customer services department which is outsorced to India are totally useless and waste of time.. YODEL are far better at deliveries. . At least you can track their drivers at real time.. been told delivery expectations for morning and its now late evening!! With no promises or guarantee of delivery other than clinging onto dear hope.. pathetic company lack of professionalism at every level.. Do not offer time of delivery. . Only for it not to arrive yet.. Doubt common sense will prevail in this daft company. . You have lost my trust and based on client reviews . I am not the only one..”

Helpful Report

Posted 1 year ago

“Paid for 48 hour delivery. Was supposed to arrive on 1st November but didn’t arrive until 6th November. Customer service line was awful. Asked for a manager to call me back three times - never received a call back. Rude staff. Online system change of address doesn’t work. Rip off service would never ever recommend or use again. Avoid at all cost”

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Posted 1 year ago

“Ups charge me £289 for £137 clothing import items, I had worse ever customer service, calling billing customer service they out me trough clearance department, they hang up phone or i spoke 6-7 people and nobody answer me clearly, they charge £236 for 20% Vat for £137. They explained value if goods 20% which is £27.40 , freight fees, i have no 8dea whats that because i paid 250 euros for shipment and £7.49 adjustment vat. I waited almost 2 months for dispute and still didnt get clear answer”

Helpful Report

Posted 1 year ago

“My package said it would be delivered by 7pm. Please called customer service when it did not arrive and the rep said it would be delivered by 7:30. At 8pm I called back and was then told it would be delivered by 8:30. By 9pm package was still not delivered and the tracker on the website was still saying it was to be delivered by 7pm. This is extremely infuriating considering it was a very important medical device that was being shipped and the fact that both customer service reps lied to me. Driver never came and package never showed up.”

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Posted 1 year ago

“I'd give a zero if I could!! My neighbour witnessed a UPS van (BJ19 ZCX) reverse straight into my garden wall and recycling boxes! Damaged the wall and snapped the legs off my recycling trolley! UPS basically sent the driver and his supervisor round who spoke to my neighbour who clarified she'd seen the driver do it, the driver refused to say anything and then the company denied anything had happened, passed it to their insurers who said without cctv there's nothing they can do! UPS continued to ignore me, not even an apology. Absolutely disgusting. Steer well clear because this company couldn't care less about anyone or anything. All about the money and screwing the little people.”

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,137 reviews