Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

“Appalling service. Ordered parts for a boiler - for a vulnerable OAP who had no hot water. UPS send email saying would deliver on Friday - half way through Friday another email saying they had attempted to deliver but no one in - TOTAL fabrication. My wife and I were at home all day and no card left. Spoke to Croydon branch and I explained the situation regarding the elderly lady without hot water and I virtually begged them to deliver on Saturday. They said they couldn't promise anything but would do there level best to get the parcel out for Sat. Guess what - absolutely nothing. I had to call my customer and let her down for a second time. I promised her I would repair the boiler on Monday which she accepted as she had no choice. Now Monday arrives - check the tracking and it said would be delivered at the end of the day - even when I had explained the situation to them they made no effort to get this delivered early so I could go and repair the boiler. Checking tracking at 19.54 and still "In Transit" and estimated delivery "By end of day". And still nothing at all. I have spoken to my customer 3 times today and she is thoroughly fed up not being able to bath or shower for 5 days now. And NO CONCERN showed by UPS at all. Will never use UPS and will spread the word.”

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Posted 4 years ago

“Terrible delivery service. and costumer service sucks. I wish I could give 0 star, I paid for a package who was supposed to be delivered yesterday but instead it is still in transit, despite I paid for it to be delivery yesterday. When called to costumer service they don't even know why my package is delayed and there is no other option than wait for it to be delivery. This will be the last time that I use UPS, i can promise you that!!!!”

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Posted 4 years ago

“This is OUTRAGEOUS. They lost my partner's parcel, it has all my partner's medical supplement and it could risk his life on it! The instructions have clearly said "call me upon arrival", they didn't call at all while he was waiting for it at home, when we called them asking for the parcel they said they just left it outside the entrance but there was nothing there! How ridiculous this is! I had another terrible experience with them a few months ago - I had an important document sent to me which needed a signature, I didn't receive any calls either, and when I went down to the mailbox, I found my document was already "signed" with some random lines! How dare the delivery people signed the document by themselves?”

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Posted 4 years ago

“I sent a parcel from the UK to Italy. The parcel arrived in a different box, some items were missing (lost?, stolen?) and replaced by a 4 kg weight. To my complaints, UPS replied that it was my fault because the box I used was not certified. No point to mention that the parcel was insured. Impossible to contact UPS back. Totally INADEQUATE service. Avoid if you can.”

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Posted 4 years ago

“I sent a parcel from the UK to Italy. The parcel arrived in a different box, some items were missing (lost?, stolen?) and replaced by a 4 kg weight. To my complaints, UPS replied that it was my fault because the box I used was not certified. No point to mention that the parcel was insured. Impossible to contact UPS back. Totally INADEQUATE service. Avoid if you can.”

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Posted 4 years ago

“possibly worst delivery service i have ever encountered. should have been next day Take the issue up with the shipper you bought your goods from as they ultimately decide who to give their business to and UPS will not survive with abysmal service like this I received message to be notified scheduled for delivery that day so waited in It never turned up no message absolutely ... NOTHING ??? (Having delivered parcels myself I used to do any missed deliveries i couldnt get to due to time first thing next day , by reversing route ) so I naively expected next day Guess what no parcel no message another day wasted waiting around Phoned customer service now told monday Contact for customer service is not in country its all on computor so no real explanations ,"just computor says no" Unable to collect from depot , due to covid 19 however had option to collect in previous delivery, message how bizarre tracking is waste of time as shows on route , delayed (after reieving notification for delivery today or disappears altogether”

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Posted 4 years ago

“Incompetence of the highest order. They used to be one of the best but recently they've demonstrated exactly why some companies shouldn't be in business. Other courier companies have struggled with volumes in this pandemic and they have responded and managed to get their acts together - UPS have just lurched from uselessness to absolute incompetence. Tracking information is of no value and their "virtual assistant" is a waste of time, just regurgitating what you already see on tracking. My parcel has been "out for delivery" on two consecutive days and not been delivered. Now I get "Delivery will be delayed by one business day"- the same as the day before. What is a "business day" to UPS? It certainly isn't a working day! Virtual Assistant now also says "I'm sorry I don't have any updates at this time." Wonder what they think their customers are there for.”

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Posted 4 years ago

“Easily the worst delivery service possible. They were due to pick up a parcel and didn't even bother ringing the doorbell. Just stuck a note through the door and left. Note said they would try again the next business day and they didn't bother at all. Botjh days myself and my wife were in the house waiting for them to call. Called the UK call centre and got through after 10 minutes. The agent was nothing short of obnoxious and abusive. Tried to say it was my fault when it wasn't. I will never use this service again. Absolute shambles of a company.”

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Posted 4 years ago

“Said my delivery had been attempted despite me being home. Used the tracker to see the truck was actually in a different city 100 miles away.”

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Posted 4 years ago

“Local drop-off point would not accept a package as too large apparently So got held to ransom by UPS for collection at the cost of an extra ￡6 pounds, total cost so far with enhanced insurance is now £25 so I may as well have had it sent by private helicopter! Won't be using them again obviously!”

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Posted 4 years ago

“Shame!Shame!Shame Shame!Shame!Shame! UPS lost my parcel and lied for three days promising daily delivery, lying agents repeating like a mantra ...”delivery today before 7pm...” NEVER EVER AGAIN ups! Shame!Shame!Shame!”

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Posted 4 years ago

“my parcel arrived at the depot 3 weeks ago. Got an email to say i would expect my delivery the next day. 3 weeks later.. STILL NO PARCEL. UPS van came to the door yesterday to drop my parcel off... nobody was home, but i had left instructions for them to leave it with my neighbour. The driver refused to give him it and took the parcel away back. i tried to contact UPS to redirect the parcel so it would come to my work. had no joy. certainly will NOT be using UPS AGAIN!!!”

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Posted 4 years ago

“All the bubble wrap in the world wouldn’t have saved my order. Yes the delivery was fast, but that’s only because it looks like they must have driven over the speed bumps too fast or something) my order came in shattered pieces. When I picked up my order off the floor I could hear straight away that it was broken, the delivery man said there was nothing he could do and if I want to return it (erm of course I want to return it, I ordered a teapot not a jigsaw) then to get in contact with whoever I bought it from.”

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Posted 4 years ago

“All the bubble wrap in the world wouldn’t have saved my order. Yes the delivery was fast, but that’s only because it looks like they must have driven over the speed bumps too fast or something) my order came in shattered pieces. When I picked up my order off the floor I could hear straight away that it was broken, the delivery man said there was nothing he could do and if I want to return it (erm of course I want to return it, I ordered a teapot not a jigsaw) then to get in contact with whoever I bought it from.”

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Posted 4 years ago

“UPS left my new chainsaw in the garden at a random address half a mile away, and shoved a "sorry you were out" note through their letterbox. I had no idea it was coming, and therefore no clue the delivery had gone wrong. Fortunately, the elderly lady who was the recipient of the chainsaw (and at home shielding) asked her neighbour to drive the item to my home. Disgusted that UPS could be so careless with an expensive and clearly labelled "dangerous item".”

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Posted 4 years ago

“Why do companies use UPs for delivery. They are the WORSE delivery service Company I have ever come across. They can waste your whole day and have no decency to update you. If you can, please AVOID”

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Posted 4 years ago

“My delivery was due yesterday now it is back in transit after speaking to numerous people and being told I would get my order today then told I won’t, then told I will receive a phone call today and I still haven’t. It seams no body no’s we’re my delivery is or doesn’t want to help.”

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Posted 4 years ago

“A complete joke of a delivery company. Parcel been sitting in Watford since 18 June. Customer service, no nothing, not even an apology.”

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Posted 4 years ago

“Shocking. Didn’t even ring the doorbell. They don’t give a toss”

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Posted 4 years ago

“terrible. No notifications so you don't know when to be in. I missed one package and didn't get a card, so had no idea it had been put in a 'UPS access point', which in reality was a down market off license a twenty minute walk away. I only found out when I talked to the company I ordered the goods from. Another package I did get a card for - I was in the garden when the delivery man sped by - and that was placed at a different 'UPS access point' (another less than salubrious off license). The company I ordered my goods from are now changing their delivery company. UPS are the worst kind of 'stack em high' company - zero concern for quality or customer experience.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

UPS Reviews