UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,138 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID at all costs”

Helpful Report

Posted 3 years ago

“Terrible, Terrible...every little aspect, late delivery, misleading infos regarding delivering times, useless costumer service...too bad”

Helpful Report

Posted 3 years ago

“On the 22nd Of January, my package was sent by the seller, shipped by UPS who picked up the item. Within a day they had damaged my item and Halted its shipment in Stanford Le Hope, United Kingdom. After trying to get in touch with them on several occasions they could give me no information as to what happened to my package nor how it was damaged. After getting in contact with the seller they agreed to send me a replacement item as UPS had damaged the first one. My replacement item was shipped out on the 28th January via UPS again. Within a day on the 29th, it was scanned in Transit to Feltham, United Kingdom and I received an email stating my package would be delivered on the 1st February between 12:45 and 16:45. This time came and passed. By the 3rd February, the package had still not arrived so I got in touch with UPS via their customer service landline. I was on hold for 40 minutes before speaking to someone, who told me that my item was at the West London Delivery Depot waiting to be shipped, they then arranged a call back from West London who called me within 15 minutes to tell me that they did not have my item and that It was still at the London Hub and was told to call customer services back. I then called Customer services back, again on hold for 40 minutes, where I was then put through to an agent who said she was going to email the London Hub to get an update on my parcel and request expedited shipping considering they had already damaged my first shipment. I was told by the agent I would receive a call by 5 pm that day (3rd February) or by 8 am the following morning (4th February) from the London Hub to update me.   This never happened. I waited the entire day (4th February) and received no follow up. At 5 pm I decided to call Customer Services to ask them what was going on after I was on hold for 20 minutes I was put through to an agent. They told me It was not possible for an agent to have emailed the London Hub and that they neither have the record of that email nor the capacity to email a hub from Customer services and that the agent I spoke to previously LIED to me. Rightly enraged, the agent suggested I escalate to a supervisor who I was put through to after 1 Hour on hold, relaying that it was not possible for the agent to have contacted the Hub and I was given FALSE INFORMATION. This Supervising agent stated they would get in touch with the hub directly and call me back. Then attempted to call London Hub (4th February) 18:30 and proceeded to try to do so until 19:00, where the line was constantly engaged. I was called back by the agent at 19:07, where I was informed he was unsuccessful in getting in touch with the London Hub and that he would try again tomorrow morning when his shift starts. 5th February morning around 11:37 I was contacted by the supervising agent who informed me that he had been in touch with the London Hub and that they were manually looking for my package and that he would receive and update from them regarding the status later in the day, once done would follow up with a phone call to me. At 14:30 I was called back by the supervising agent to let me know that they could not locate the Package and that it was LOST. Then proceed to tell me that I have to start a claim online to launch a Tracer/Investigation with would take 8 WORKING DAYS and that it was unlikely that they could find my item as the personnel on the ground already could not locate it. I AM AT THIS MOMENT EXTREMELY INFURIATED. NOT ONLY DID YOU DAMAGE MY FIRST PARCEL AND RELAY NO INFORMATION TO ME, YOU THEN LOSE MY REPLACEMENT PARCEL? MAKING ME SPEND AN ESTIMATED 3-4 HOURS ON THE PHONE WITH YOUR CUSTOMER “SERVICE” DEPARTMENT, TELLING ME I AM NOT ELIGIBLE FOR COMPENSATION BECAUSE THAT SYSTEM IS CURRENTLY SUSPENDED?!?! YOU NOW EXPECT ME TO GO BACK TO THE SELLER TO GET THEM TO RESHIP GOODS THAT WERE TWICE DAMAGED/LOST BY YOUR COMPANY (£400+), LEAVING THEM FURTHER OUT OF POCKET ME WITHOUT MY PRODUCT GOING ON 1-2 WEEKS +. I AM EXTREMELY DISAPPOINTED IN THE UPS SERVICE AND THE WAY I HAVE BEEN TREATED BY THIS COMPANY, PROVIDING FALSE INFORMATION + WITHHOLDING INFORMATION I HAVE A RIGHT TOO AND THEFT. I HONESTLY BELIEVE MY ITEMS WERE STOLEN AND NOT DAMAGED/LOST. PLEASE DO NOT SHIP WITH COMPANY USE DPD!!”

Helpful Report

Posted 3 years ago

“1Z7E524X9197211349 Do not use these utter cretins! I’ve contacted every person in authority now from Carol Tome to Daniel carrera and Mark Vale amongst others-regarding my package that is worth over £1000, and they simply fob you off or tell you “it’s waiting to be cleared through customs” even though in reality they don’t know where it is. The amount of stress this company has caused me, how are they still allowed to operate? Unbelievable. Don’t bother asking me to contact you directly when you have seen this Review UPS as I have done this already and you are completely useless See you in Court.”

Helpful Report

Posted 3 years ago

“Just adding my awful experience to thousands of others. My parcel was shipped from Italy on 14/01 with a 2/3 working days delivery. First, the parcel got stuck at UPS's warehouse in Carpi (IT) for 'missing documents from receiver'. I have spent hours trying to get through to an agent on their incredibly terrible customer service, with waiting times of over an hour. No one was able to tell me which documents were missing and – without the sender nor the receiver's approval – they decided to ship the package to the UK. Once the parcel reached the UK soil, I had to go through the same rodeo, with the added bonus of three agents hanging up on me when asking for an explanation. Long story short, they asked me to pay VAT on my own personal belongings, plus a brokerage fee to UPS. I've decided to pay just because I wanted to wrap this up and forget about it all. Now, 24 days in, the parcel is still being held at their facility in Stanford-Le-Hope. UPS is blaming Brexit and Covid for not being able to tell me when – if ever – they will deliver my parcel. It comes without saying that this is the last time that I use UPS and I warmly recommend avoiding them at all costs.”

Helpful Report

Posted 3 years ago

“They are so so so bad, have been forced to use them a few times recently every time there have been long and unnecessary delays and you have to pay to be a member to be able to see specific information about your order or message the delivery driver or change the safe place etc! Unbelievably bad, do not use if you can avoid.”

Helpful Report

Posted 3 years ago

“They don’t announce in time before delivery They don’t call in time before delivery They don’t sms or email before delivery They don’t wait and leave instantly Worst delivery service I hope they dissapear”

Helpful Report

Posted 3 years ago

“Don't use any more UPS. Shame, I thought it was a good company and was disappointed. They fail to fulfill their contract and charge illegal VAT taxes for private (gift) parcel from EU. Really bad customer service don't answer phone. Never again.”

Helpful Report

Posted 3 years ago

“Don't use the company for international shipment because they don't respect customers. They fail to fulfill their contract and charge illegal VAT taxes for private parcel from EU. They fail to fulfill their contract. They fail to fulfill their contract. Shame, I thought it was a good company and was disappointed.”

Helpful Report

Posted 3 years ago

“How can I give negative stars , Seriously the company is a joke been waiting for a parcel from Spain for over a month three different delivery dates come and gone no parcel . Blaming brexit , but I have ordered 5 other things from EU since this and have all arrived on time , Avoid Avoid Avoid”

Helpful Report

Posted 3 years ago

“Very expensive large package missing since 26th of November 2020 ,today is the 2nd Feb 2021 ,IT was a consignment 1 of 4 from Nottingham to Dorset 3parcels arrived over several days but the 4th still missing. Drivers just shrug shoulders.check with depot.No contact number just a completely useless Ai robot on line . This is just appalling non service”

Helpful Report

Posted 3 years ago

“Its actually 0/5 Just about everything went wrong except the payment to UPS that was easy and swift. Package picked up much later than agreed. Package delivered with contents smashed(TV). Claim almost impossible to progress. Finally recipient had to make claim. Claim rejected. despite being in original packing it was deemed unsuitable. Trying to progress beyond this required 3 calls to CS with 30mins+ waiting time. No direct number, promises to call not kept. Disgraceful, utterly disgraceful. Is this company run by Donald Trump?”

Helpful Report

Posted 3 years ago

“Do not use this company!!!!!! As you can see from other reviews they are blaming Brexit when other companies are delivering without any issues! I am waiting on a business package that has been in the country since 26th jan but still not here!!! All import duties have been paid and the tracking does not match what is actually happening. Have been told several different things by customer services and they still cannot tell me when it will arrive!!!! Really do not use them!!!”

Helpful Report

Posted 3 years ago

“Imagine being so bad at something you have been doing for years, that any kid with a bike will do it better than you. It's shameful. Blaming Brexit, while ignoring the obvious fact that other companies that deliver things from the same place as them, to the same places as them, are managing well... So I assume Amazon aren't impacted by the Brexit issues.”

Helpful Report

Posted 3 years ago

“.I understand that brexit and covid have a negative impact on everything .The company need to make a statement to inform customers what's gone wrong . Feel awful complaining but other companies are managing better.”

Helpful Report

Posted 3 years ago

“I am really very very disappointed ! I sent on 27th next day delivery parcel . Today is 31st and the parcel is still in the shop ( 3 Melfort Road , Thornton Heath , CR7 7RS ) !!! 4 days NOT collected by your driver ! I have no words . 0 points feedback . I will never come back to you ! You must compensate the recepient !”

Helpful Report

Posted 3 years ago

“Terrible company. Your parcel will get stuck in a warehouse for several weeks. Customer service won’t help. The tracking will be inaccurate and then manipulated.”

Helpful Report

Posted 3 years ago

“Will not use these jokers again. Was charged £29 for express delivery and parcel turns up 4 days later. Online it was showing as delayed for the preceding 3 days tried calling was on hold for nearly an hour and I gave up. Don’t use these seriously they are a joke.”

Helpful Report

Posted 3 years ago

“Really poor service. They've let down me and Bose (the company I ordered headphones from). I live in a building of flats two floors up. Despite having access to the building, they chose not to knock on my door to obtain a signature and instead left a note to say I wasn't in. Every other delivery company has managed delivering things to me just fine except UPS. I won't use this company in the future.”

Helpful Report

Posted 3 years ago

“I sent 3 parcels to Germany on 14/01/2021. The status now: Tamworth, United Kingdom 27/01/2021 - 01:27- Arrived at Facility I'm expecting a parcel from Ireland sent by UPS - posted 21/01, received the invoice for payment in 22/01 (after 1 day- the driver had my parcel, but gave me the invoice only). I paid customs taxes by phone on Monday. (after waiting 30 minutes). They said I will get the parcel on Tuesday. Wednesday I checked the tracking, my parcel was in FRANCE!!! Guys the driver was with that parcel to my house.. and now my parcel was in FRANCE in some city. Called them, waited 25 minutes, the first guy pass me to another guy 30minutes more. They said will get the parcel Thursday. Today Thursday I received the message the parcel will be here tomorrow Friday.. Do you believe that?? Guys avoid UPS, sending by Royal Mail became the best way, ( I didn't believe that before) After I will sort the other 3 parcels sent to Germany, I will not be using anymore UPS.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,138 reviews