UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are great at my des plaines store”

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Posted 5 months ago

“UPS will have you waiting on a delivery, but don’t deliver on their scheduled day. Will lie about an attempt to deliver . Well I have cameras, so the next time please look before you lie about my delivery!”

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Posted 5 months ago

“UPS is a sorry excuse for a shipping company. This has happened #2 times my package have been stolen by the driver they contacted. They had to get these people out of Jail. They will lie and say delivered your order. Then take a picture of their big fat foot with flip flop on it or a picture of someone front door of a different color of your door. It was storming that night and the door on the picture was bone dry. Good people need jobs, Stop hiring criminals.”

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Posted 5 months ago

“Simply the worst company. No customer service, no options: I was once told to press 1 for yes, or 2 for yes if I was happy with their CS. I was not happy. I teach elementary students, I would be happier if my kindergarteners were running this company. At least I know they would be honest. Someone please put this horrible company out of business. It would be a public service. If I could give negative stars, I would give 5.”

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Posted 5 months ago

“They drove past my house and delivered it to my shed. I found it by accident since I rarely go to that shed.”

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Posted 5 months ago

“They really like to take their sweet time with all of their orders. This is the 50th order that is taking eons to get to my place. Do they really have to be so slow?”

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Posted 5 months ago

“Essentially a legal scam. They charge $40 on handling fees they make you pay before you can get your package. Select any other shipping available. They just rely on first time buyers not knowing.”

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Posted 5 months ago

“Everything about this company is awful. Customer service terrible, extra charges a rip-off. Do not use this company. Ever..”

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Posted 5 months ago

“Now I know the reviews why is so bad.. UPS drivers are very rude they should get training before they go to road.. today 22/05/24 the beard guy on beavers lane Hounslow block the roads in school time.. he should know this is school time to stop on his road trying to passing and blocking the road users when says to him somethings he was rude. So ups should traine the staff”

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Posted 5 months ago

“UPS driver did not follow delivery instructions. He delivered our package to behind our garage door not our house door because easier. Also delivered our package and our neighbors to our garage door because easier for him. UPS DRIVER JUST PLAIN LAZY!!! Amazon much better. They pretty much always follow instructions!!!!”

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Posted 5 months ago

“I’d just like there to be a little accountability here. They fail to deliver packages accurately or promptly, yet also fail to accept any responsibility. And don’t get me started on the proof of delivery photos - half the time the photos are a blurry mess and the other half of the time my front porch isn’t even in the photo, providing absolutely zero proof of delivery. UPS has been operational for how long?! It’s entirely past time they do better. A lot better. Or just step aside already.”

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Posted 5 months ago

“Website is useless. The information and reference links are in a loop. Information and referrals for help are inaccurate and false. Notifications are not in real time. Delivery is hit or miss. The staff at the warehouse are polite and cordial. They do not have a phone line or mobile contact. The numbers with which they contact you they do not answer. I have been on the receiving end of this company for well over 10 years and can attest that they have neither gotten better or worse. Good luck.”

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Posted 5 months ago

“I have waited all day for an important delivery. Tracking says an attempt was made. Thhis is not true. Called CS and was told it would still come today. No update to this in the Tracking info. Just terrible service all around.”

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Posted 5 months ago

“If I could give 0 stars I would. 1 star is too much. Awful experience dealing with UPS. I ordered a parcel from Amazon at the end of April which was dispatched shortly thereafter. Of course, the UPS driver had difficulty delivering to the OOHPod locker that I had down as the delivery address. An Post and DPD never have issues with delivery to OOHPod lockers but somehow UPS always does. Anyway, on each of my multiple calls with different employees, I offered to collect the package myself from UPS’ depot in Finglas as I noted that I did not live far away and I had done this before with a previous package. One of the employees (the second call I had) fully lied to me on the phone and said that the parcel was in the locker waiting to be picked up and I would receive the message with my code to open the locker from OOHPod in 24 hours. Obviously, as someone who frequently uses the OOHPod lockers, I knew that wasn’t true and when I explained that, she continued to say it was the case..?????. Anyway, 4 calls later and I’m advised that my package was returned to sender just over a week ago without any sort of notification. Absolutely ridiculous customer service. As mentioned, I offered to pick up the package myself on each call and I kept being told no… so instead of contacting me, they decided to just send it back. I needed the item that I ordered for next week and I needed it when it should’ve been delivered at the very start but here we are, 3 weeks later and I’m not getting my item. Very, very annoyed by this (in case that wasn’t obvious) and will at every opportunity be advising people to avoid using UPS.”

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Posted 6 months ago

“Garbage company. Absolutely makes it impossible to talk to a live human. In fact, its AI voice also has the rudest manner I ever have encountered with one of those situations, telling you right off the bat you will not reach a live person and then hangs up on you, especially if you do not play the pointless game with AI that produces nothing anyway. Furthermore, if you want to pick up your package at UPS, if that is even possible, as in most instances UPS makes that impossible too, you have to pay a $20 yearly membership fee just to even pick up one package. As said, the company is scum. Perhaps at one point it was something better. Fed EX is MUCH better all the way around”

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Posted 6 months ago

“Horrible delivery service,never deliver in time ,spend all day waiting just to miss them and have to go pick up delivery”

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Posted 6 months ago

“Estafadores..ineptos..ladrones..rateros...de mis 5 paquetes q debería recibir solo e recibido 1 LADRONESSSSSSSS ...LOS TRANSPORTISTAS SON UNOS LADRONES...DICEN ENTREGADOS Y ES MENTIRA SE LOS ROBAN”

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Posted 6 months ago

“Worse delivery company on the planet, I would rather pay extra for a product as long as it's not delivered by UPS. This is not my first encounter with UPS, this has happened to me at 2 times before. I ordered 4 items and express delivery, not knowing they used UPS, If I did, I would've gone elsewhere, I needed the items delivered before Friday 10th May 24, delivery, supposedly on the Wed the 8th, not delivered, UPS said (on their app) deliver the next working day (9th May) you wait all day, to get told (App) we'll deliver Monday, strangely, UPS had already returned one of the items to sender, before they sent the message regarding delivery on Monday. Useless! I needed those things, it was my 60th birthday on Saturday and required them, I was gutted and had to go elsewhere for them, at an extra cost, now having to wait for a refund. Please don't use UPS! if you are one of those people who have had a good experience, you're very lucky.”

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Posted 6 months ago

“ups is the WORST post in the world !!! No one come to deliver my order, I didn't receive any Email and ups send it back. Just for delivery I paid 60€ they are scammers ! Don't believe and use ups !”

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Posted 6 months ago

“1ZAW78850356609805 Courier didn’t come and send my package 38 minutes walk from my home . It’s not a first time not recommended this service last time when I used it”

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Posted 6 months ago

UPS is rated 1.2 based on 2,066 reviews