UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unacceptable, terrible, horrible service. I WILL NEVER USE UPS AGAIN. Envelope still in warehouse facility, 5 days since I sent it and counting...I paid for next day service”

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Posted 1 year ago

“Not delivered to my address but to a pick up point, how do you know I have the means of picking it up…will you pay the cab fare? very bad service.”

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Posted 1 year ago

“Ebay Item number: 285060539168 GB2022EBAY0061271261 Pack link Claim Resolution number UPS: 1ZV827Y1DL28309702 Item Collectable Hardy Fishing reel So, I am selling this fishing reel. I dont know how old it is, but its a Hardy, a much sought after vintage reel by fishermen - in great condition. I have an ebay account, great feedback, so I decide to put it up for auction. I am a little bit nervous, as I am scared of the seller saying he didnt receive it, so I post it next day delivery, signature required...the top postage of £9.97 insured for £60, even though I know its worth more. Well, the buyer got a bargain and bid £76 for it, but it doesnt make it past Bargain Booze in the tracking. Off the record, the bargain booze guy tells me, that parcels are always going missing, but its not at the shop. He thinks the recent influx of agency staff drivers are stealing the items, not scanning certain ones, and that I shouldnt have drawn attention to my item by making in 'Next Day'...'Signature required' So, now I'm really worried. I contact Ebay. Hard to understand their limited English, but they say they have my back, as they can read the tracking. They reassure me, that I wont lose any money. The buyer gets upset, and raises a case...understandably. Four weeks later, and its still not arrived. Ebay hold my funds, and dont even look into my side of it - liars I guess about having my back, and pack link /UPS's say they cannot pay me any compensation because it was a prohibited item due to the age of the item. How would I know this was a prohibited item from the link ebay sent me to? Anyway, I lost my georgious reel, £9.97 postage that I paid UPS, and ebay even had the cheek to only pay me fees on the item, not the postage that the buyer paid. They refunded the buyer from my credit card. My belief is that UPS is a scam company. I will never post again, or use ebay. Shame on ebay for recommending a scam company - in my opinion. Someone needs to investigate this company. How many items have gone missing? How many didnt they pay out on. I am sending all details to the Ombudsman to investigate.”

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Posted 1 year ago

“If you have the option to choose this Firma, just don't do it. You save a lot of time.”

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Posted 1 year ago

“Worst experience from any company in my entire life. Incompetent staff that can’t even write down an email, I must of read it out 10+ times. Telling them a 18 digit ups tracking number with letters in it was almost comical. Perhaps employ people who speak English or atleast can understand a bit. Voicemails they leave that you have zero chance of understanding what they say. Biggest joke is I paid extra for ups express delivery to arrive in time for Xmas still not got it now and no idea if it will ever arrive? Been messed about with delivery dates several times waiting in just to have it move last minute to the next day. As long as I live I will never use UPS ever again! Not even if they paid me .”

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Posted 1 year ago

“If I could give a negative 5 stars I would because the mere fact that I had ordered something that was worth $200, and they say it was delivered it on 11/29. Almost a whole month goes by, and I had to contact the seller if the package was delivered. They tell me it was but then UPS is telling it was delivered to the local post office. I had checked two of the local post offices near me. The post offices told me that UPS delivered the package when clearly, I did not receive the package. Finally, got hold of someone from customer service which just told me that they cannot do anything about it, and I need to contact the seller. Poor excuse of delivery and customer service.”

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Posted 1 year ago

“You are the hardest company to get in touch with. My driver left my packages off of my porch after 7pm not even on the porch much less in FRONT OF MY DOOR. my neighbor was walking his dog and knocked on my door around 8pm to let me know that my packages were there. There wasn't a knock at the door or an email from the driver. I was robbed last year so this is an important concern. I called twice about my concern and no one got back to me. I would never use this company No customer satisfaction... I doubt that they even read these reviews but I'm hoping anyone considering using them will read these and use another company”

Helpful Report

Posted 1 year ago

“UPS Netherlands billing department is a bunch of criminals. They copied my card details and days after delivery of my package they started to charge random amounts bypassing my bank security. Beware!!!!do not use live cards to pay them,only disposables.They can bypass your bank/card security by coding their transactions like a subscription,this is how they can stole money from you. Ask chargeback from your bank and report them to police”

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Posted 1 year ago

“Wish I could write a review with a lower star!!! Worse experience ever with a delivery company. Lost my package of Christmas gifts to KS in MISSISSIPPI of all places. Spent 2+ hours being sent from one "department" to another. Asked to speak to a supervisor. Apparently UPS doesn't have any. Asked to speak to a complaint dept. UPS doesn't have one. I remember my parents making over how great it was to use UPS when I was a kid. They have deteriorated since then and are an EPIC FAIL. No use using them anymore.”

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Posted 1 year ago

“Dreadful dreadful dreadful paid for Rsloh Lauren gift to arrive 21/12 has yet to arrive and is apparently status says still that it will be delayed by one business day on the system. Cardiff warehouse i believe now but no notifications or updates called RL call centre and apparently scheduled for 28/2/22 days late at least and £14.95 paid to Express UPS delivery . No recognition of this . Its basically appauling UPS thats every delivery you do its lucky it ever arrives!”

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Posted 1 year ago

“On 12/17 I found a note of my door for missed delivery, of which I knew nothing prior. It also was stated that the signature was required, which I also didn't know anything about. And apparently in UPS's view, people don't work; they just sit glued to the door waiting for somebody from UPS to knock on the door one day. After a long conversation that same day with the call center rep. the delivery was rescheduled for 12/24. On 12/19 I upon coming home from work I found another notice of missed delivery with the treat to shop my package back to sender, if the third delivery is not accepted. UPS makes their own schedules as convenient for them and expect you to sit and wait all day for them to show up as it works for them. I call again to question why there was a delivery on the 19th, when 3 days prior it was scheduled for 24th. I was assured by the customer service rep. that the rescheduled date was indeed 24th. On upon checking their website and tracking the package, I discovered that the third delivery was scheduled for 12/20! And that is after two prior phone confirmations for 12/24. Once again, I was reassured that I will get my package on 12/24, delivered to my house. On the 24th I was under house arrest all day waiting for the delivery as schedule and confirmed by 3 call center reps. And it never happened!!! At 7pm I contacted UPS again and was informed that according to their system, I requested for the package to be held for self pickup. This was a Christmas present for my 10 year old son! Talking to that rep was like taking to a brick wall, which at the end wished me Happy Holidays. That is not to mention the other scam that UPS runs these days: if you miss the first delivery at their convenience and try to reschedule, so that you make arrangements to be there, UPS will scam you for an additional change of $12.”

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Posted 1 year ago

“Would leave 0 stars if possible. UPS is the least reliable and worst customer support I have ever had to deal with out of all delivery companies. Do not expect your packages to arrive on time or even close to when they claim they will be there.”

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Posted 1 year ago

“worst absolute worst! call centre located abroad with incompetent staff lie, put you on hold saying you are being transferred and you are left there waiting without anyone answering. Worst experience with duty manager CHRISTA LYNN, call handler Jesa and soo many more. Honestly don’t use this courier ! They are terrible !”

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Posted 1 year ago

“Absolutely shocking service from your Dublin office. Failed to send a parcel out for delivery today. Don't offer Saturday deliveries. Presents from Nana will be stuck in a warehouse. You've managed to disappoint children for Christmas. This is the third time we have had to chase a parcel with your company. Beyond unacceptable.”

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Posted 1 year ago

“UPS started charging unreasonable brokerage fee lately. I had never had a problem with UPS until my recent encountered. I ordered something from the US and all shipping fee was paid by the shipper. However UPS demanded a payment of over $70 as brokerage which was over 50% of the value of my order. I have never had such problem of brokerage fee with other delivery companies. Very disappointed with USP!”

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Posted 1 year ago

“Parcel was lost”

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Posted 1 year ago

“Absoloute Joke of a Company. Incompetent, Liars. Christmas Present for Daughter Shipped on 10th December.. First UPS lost it then apparently found it again and gave me a delivery date of 19th December but now it says its stuck in customs (despite me having COD Duty Fees on it) pending additional info.. and they have cited a delivery date of December 28th which is more BullS*it... because this will change too no doubt based on what other customers have said in reviews. Neither myself or the sender have heard anything further on this.. their customer support is utterly useless, reading from a script, constantly repeating themselves and the saying they raise a case and escalated but nothing happens.. Avoid at all costs.. I used DHL for another Shipping same route and it arrived within 2 Days.. UPS I hate you.”

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Posted 1 year ago

“My original birth certificate from my baby book. My original marriage certificate from my wedding album. A savings bond from my deceased grandparents. Old family photos. All lost by UPS. I’m completely devastated. Use a sender that you TRUST.”

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Posted 1 year ago

“AVOID UPS AT ALL COSTS We setup a new business account, the first order we paid for Saturday delivery. The driver didn’t even attempt delivery, blamed us, saying not full address, the address is perfect. Iv now called 3 day in a row, being lied to, so each day I’m told something different still have no idea if our customer is going to receive the order or not. Ill be posting this review everywhere, every day until you do the job we have paid you for.”

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Posted 1 year ago

“Worst company I’ve ever had to deal with Requested a £170 payment for duties & charges. Then sent delay messages And then keep changing delivery date/time. Always cancelling and changing to next day. Then send message saying second delivery attempt failed one more attempt left. These people just are liars no attempts were ever made at all this is a disgrace of a company avoid at all cost I will not be making purchases online with companies that use these utter liars called ups as for customer service they just read of script as much use as the rest of ups”

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Posted 1 year ago

UPS is rated 1.2 based on 2,066 reviews