UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,151 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

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“Totally disappointed. My piano arrived after a big delay - totally destroyed. The opinion of authorized service (which I asked about opinion) says "Beyond Economical Repair". Hit me rudeness and lack of any sense of professionalism of courier who delivered it. What breaks my heart was - Piano destroyed in several places affecting drastically its sound, quality, esthetic. Not going to recommend it to any of my friends-musicians”

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Posted 4 years ago

“I saw the ups van pull up outside my building(total of 5 flats & no security door.nameplates on all doors) I opened my door & waited. Nothing. Looked out window & saw ups van driving off. The driver never even got out his van!! I got an email to say ther was no apt. no. on parcel. Well, he knew the street number as he parked at it. Why didn't he come in? There is no excuse for it. This is the 2nd time ups have failed to deliver a parcel to me.. The last time my parcel was taken to a drop off point miles away & then returned to retailer when there is a local collection point. Hard to believe that companies are still using this courier.”

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Posted 4 years ago

“UPS said they attempted to deliver my parcel, my office is next to my front door so I heard no knock and they left no ‘attempted deliver receipt’. Furthermore when I tried to fix the issue they move my delivery to collection. One and a half hours later on the phone and I’m still awaiting my parcel...”

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Posted 4 years ago

“Shittest service ever , driver didn’t knoch at the door at all and he market the order as unable to deliver as no one home , 👎👎👎”

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Posted 4 years ago

“Awful service. They destroyed a parcel I had sent to a customer. Spent ages trying to resolve and just said the parcel was insufficiently packed and the outside of the package was not damaged. The parcel was sufficiently packed, the whole box had been crushed under something heavy and the box had split on all sides due to this. They refused to compensate. Avoid UPS at all costs.”

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Posted 4 years ago

“ery poor service today in Romford. Re-scheduled from last Thursday to today because of roadworks. Waited all day, then received a text from UPS to say my item had been delivered at 5.02pm, off course it had not. Went on PC to try and sort out no luck, so telephoned and had to wait for someone to phone me back. It transpired that the driver was too busy, pressed the wrong button, sending me the wrong message and making me run about to sort it out. Won't get delivery until tomorrow, very poor service from a poor company. Same again today, no delivery because of too many parcels, what a shambles of a company. I will be contacting Philips in Holland to use another company in the future, total despair.”

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Posted 4 years ago

“Do not use, terrible service. Been waiting 10 days and still no delivery. First excuse wrong house number, we don’t have a number just a house name.The address was correct along with the correct postcode.After being told on 3 consecutive days your parcel has been rescheduled still no parcel. Yesterday was informed parcel has been delayed by 1 day. 7 days after it should have been delivered. Today beautiful sunshine and 20 degrees it has been delayed due to adverse weather conditions!!! This company is a joke and Useless Parcel Company springs to mind.”

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Posted 4 years ago

“Terrible service- Package hasn’t arrived on the day it said it would, as they apparently have no address information. No attempt by the company to contact me, only found out by checking tracking number after it not arriving. Called up as there was no way to update information on their site. After double checking my address from original Apple order details, everything was on there, as the other product I ordered came fine, via Royal Mail though. Called up and a lengthy conversation with me repeatedly saying my address and confirming it in various different ways and being on hold for several minutes felt like an excuse to keep my on the line for longer, not sure if 0345 is a charging number? They could of asked for my address earlier I ordered the product over a week ago but no, they waited until the ‘delivery day’, they didn’t even check with Apple or the original order which would of shown my address. Just seems like general incompetence and means I can’t do any work until it arrives.”

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Posted 4 years ago

“Quite literally the worst so-called delivery company I've ever had the misfortune to have to wait for a parcel for - it has been over a week now. Not only do they not deliver on the day they say they will deliver, the website and customer service call centre provide zero useful information on your parcel (other than "we have your parcel" or "it's out for delivery" or "we can't contact the driver"). Every other delivery service company that I've ever utilised before has up to date information on the current location of your parcel, where you are in the delivery queue, and an expected time of delivery. Shocking service with an IT system that is decades behind their competitors. If you want to receive or send parcels to your customers with even a modicum of reliability, I urge you to use any other delivery company: Parcel Force, FedEx, MyHermes, DPD, InPost, Collect+, DHL, TNT, etc.”

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Posted 4 years ago

“They are really fantastic! Always, in the past but especially during these current difficulties!”

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Posted 4 years ago

“tracking number 1ZT68L7F6600000611 phone number 00447946271334 address 52 Queen Anne Street London W1G 8HL -where is my package?”

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Posted 4 years ago

“Next day delivery took SIX days to arrive. What a disgrace.”

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Posted 4 years ago

“disgusting service so unprofessional!!!”

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Posted 4 years ago

“Lies about delivering product to your door when in reality they clearly can’t be bothered or made a mistake. There is no customer service available to talk to so I have to go out of my way to pick it up somewhere when I paid for a service.”

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Posted 4 years ago

“A week later and UPS still refuse to log a complaint and still refuse to find my items they delivered to the wrong address. They keep telling me to fill out countless forms and phone countless people. The shipper won’t reply and UPS refuse to do anything about their mistake. They are liars, scammers and thieves!! DO NOT USE UPS”

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Posted 4 years ago

“Please, do not use UPS! Parcels with face masks will be charged by heavy VAT + Brokerage. 60-70 disposable face masks (under 1 kg) is applied import VAT of £22.12 + £11.50 brokerage charges. This company does this widely in the UK and in Canada where the pandemic spreads widely. In fact, the masks I received were for frontline doctors who are short of PPE including face masks. Making money by taking advantage of the pandemic, shame on you. Not a good company to use!”

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Posted 4 years ago

“Avoid UPS if you can! Parcels with face masks delivered by UPS's will encounter heavy duty. £34 for a parcel with 60-70 face masks. The brokerage charges is £11.50, what a joke. PS. Those masks were sent to my daughter, who is a doctor who is helping patients and fighting hard against the Covid-19. Hospitals are short of PPE including face masks at the moment. Making money by taking advantage of the pandemic, not a decent company.”

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Posted 4 years ago

“Avoid UPS if you can!! Your parcels are not in good hands. The deliveryman is dishonest beyond belief. Not only you risk lost your parcels and money, you can also have so much anxiety dealing with such people! Avoid UPS!!”

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Posted 4 years ago

“PLEASE DO NOT USE UPS!!! IMPORTANT THINGS WE SAY 3 TIMES. DO NOT USE UPS!!! THEY ARE EXTREMELY UNPLEASANT AND YOUR ITEMS ARE NOT IN SAFE HANDS! AVOID THEM... SO UNTRUSTWORTHY, DISHONESTY BEYOND BELIEF!”

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Posted 4 years ago

“DO NOT USE UPS...DO NOT USE UPS...DO NOT USE UPS.... Priced up a 20Kg shipment from Portugal to Australia. Was quoted $376 online, paid and money was debited from Credit Card. A few days afterwards, was debited $1,443 for the same shipment. Total: $1820. No email, phone or text before charges were made . Shipment still not arrived and just was charged $70 fo quarantine charges. Still no shipment. You can't speak to anyone and anyone you can speak to pass the buck, can't answer or can't do something. Avoid UPS at all costs.”

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Posted 4 years ago

UPS is rated 1.2 based on 2,151 reviews