UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,224 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over the years when UPS don't have a regular driver they send my package to cross the street to the wrong house down the street I think they need glasses half of the stuff comes to my house damage then they say they deliver and never gets to my house and then one time they're supposed to pick up a package he stopped there with my neighbor's house never came to mind told UPS supervisor that I wasn't home”

Helpful Report

Posted 2 years ago

“UPS is absolutely a trash company garbage. They should be ashamed of themselves the UPS driver said he delivered a package and I have him on camera pulling up and then instantly pulling off not even getting out of the truck. And there is absolutely no way for me to speak to any representative. Every number I call it's just an automated service and will not connect you to customer service. So they just flat out stole my package. Then make me file a claim on line wtf.”

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Posted 2 years ago

“The worst delivery service ever. I hope this company stops working at some point because they don't deliver the fast delivery service that they offer. It takes less time for a package via normal mail than using this extra expensive and bad service. They also have the audacity to charge the recipient for handling the package in addition to the shipping cost. Last time I use this company. A package that should take a maximum of 5 days to be delivered takes more than 15 days and not even the customer service knows how to give any information. The practices of this company is a real lack of respect for users I wish I could give it 0 stars.”

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Posted 2 years ago

“Avoid UPS by any means, they literally refuse to deliver any package who has cusom fees at delivery, so they lie that the receiver refused to pay customs, and don't even try to deliver. This is very very bad for receiver because this packages are coming from international suppliers and it costs a lot of money to arrive in UK. This courier should be banned.”

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Posted 2 years ago

“Email says Your Package Has Arrived! But to my knowledge as well as my Blink camera That was A Lie! UPS wtf is my merchandise. Also it states that the delivery person left it on my side door. WHY?! When my WHOLE VEHICLE is in the driveway and You could’ve left it ON THE FRONT PORCH along with a Ding dong ( doorbell ring) OR just a small tap OR knock on the door. CLEARLY I’M OR Someone is at HOME!.. Next door to me is a little old lady ( Sweet lady) and she said She didn’t see a UPS truck today. So I’m wondering.. How did the camera, myself As well as My neighbor NOT SEE THIS PACKAGE being left on the SIDE of my house…. And NOT THE FRONT PORCH! Let me find out UPS hiring thieves to deliver ppls Holiday packages… smh Made a claim and WAS SUPPOSE to hear from them in the next hour or so. Didn’t get THAT call.. so I called BACK. And was told It wasn’t on file that I made a claim.. smh. What’s really going on. Ppl work hard for their money for someone to put TRUST in a company that says they will deliver your goods. SAFELY sad sad world WE are living in.”

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Posted 2 years ago

“I have seen some pretty poor reviews about UPS, from the mistreatment of packages, to packages arriving damaged, to packages being delivered to the wrong address. So, when I got the email saying, "Your package has been delivered." I wasted no time in going to check that my package had indeed arrived, not only had my package arrived, it had arrived EARLIER than the tracking said it was going to be here too, so it was actually a nice surprise, I also checked the condition of my package and it was in immaculate condition.”

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Posted 2 years ago

“Bad customer service Customer service located in Algeria Box lost Value 1500€ Paid for a fast delivery Nobody is able to tell me anything”

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Posted 2 years ago

“Just to let you all know, that after four weeks of waiting for my package and enduring all your lies, apologies and excuses I am now seeing a solicitor regarding your theft of my parcel. Good luck.”

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Posted 2 years ago

“Email noticing that my parcel was delivered. The driver of UPS passed in front of my house and have delivered my parcel two street corner away from my house. Said he can't deliver at my house, same day Canada Post delivered a book without problem. I went myself at the other address taking my parcel knowing that it would consume a lot of my time to get it from them. Very bad service.”

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Posted 2 years ago

“The delivery guy never called or rang the building's bell for that matter. I receive on the same day messages from UPS via email that I wasn't available, even though there was always someone in the house! Liars and worst of the worst”

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Posted 2 years ago

“This company does not care about any special needs or medical issues. They allow the drivers to dictate what they will and will not do to assist people in terms of delivery options. I tried to meet the driver to pick up an emergency package for use with our special needs daughter and mother with parkinsons only to be told the driver did not want to do this so I just had to wait even though they confirmed he was within 10 mins of me. They also would not confirm the package would be here before 5pm. They had what needed to aid special needs members of our family and held it hostage instead of being helpful and caring. They have lost all since of soul and right and wrong.”

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Posted 2 years ago

“Absolutely refuses to get out of the truck and come to the door if a signature is required on a delivery. Simply will not deliver a package that requires a signature. This has been the case with UPS no matter where I've lived. Just a terrible delivery service.”

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Posted 2 years ago

“I bought an item from Ebay. The vendor UPS...wow cant really give them even ONE star. Tracking app..useless Driver delivered without advising a day too early.. Didnt leave parcel with a beighbour or in a secluded place and take a picture..like dpd evri etc. I have cctv with a sign too.. No..knocked on the door..no answer write a card.. I now have to pick up the parcel!!! So much for service MINUS ONE STAR”

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Posted 2 years ago

“I ordered something from Amazon, no issues there. UPS on the other hand...nothing but issues. They tried to deliver on Thursday at 11am. But guess what, I work, so obviously I wasn't home to sign for it. Instead of trying at a later time, they opted to try again on Friday. At 11 am. So again, I wasn't home. Then, after getting somewhat irate at their incompetence I was finally able to arrange to have it dropped off at a pick up point. Which it was, at 10am on Monday (4 days after the initial delivery attempt.) Which their notification things confirmed. Only it wasn't. Because someone of their end had decided that it needed to be returned to UPS. So at 3pm they called the drop off point and picked it up. At 5:30 pm, I spoke to one of their "escalation team" people. She had no idea why it was picked up. Her system showed it as still being at the pick up point. I had to tell her it wasn't. She called them and confirmed that, but with no explanation as to why it was picked up. So today, 6 DAYS after the initial delivery attempt, with no contact from UPS, I still don't have my package. In theory, I should have it today, and a "Sorry for the inconvenience" comment from them. My only question is, What if this had been medication, that I needed to live? Would it still be an inconvenience? at "too bad so sad?" And ALL of this because they refuse to deliver to residential addresses after 6pm. Refuse to deliver on weekends. And have unbelievably incompetent CSRs.”

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Posted 2 years ago

“Worst delivery service ever! I've been receiving conflicting messages since they one and I still don't know where my parcel is. Their reps are telling me it's at the warehouse because of incomplete information, which I have not been contacted about, but the seller is telling me it has been delivered?”

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Posted 2 years ago

“Received no delivery status updates at any point. They say they attempted delivery 3 times but 2 of those times I was definitely home. Registered for their service to change delivery options but can't do that without an IssueNumber which you can only get from the delivery notice card which they never left. Emailed customer support who took days to respond each time and were not very helpful.”

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Posted 2 years ago

“Horst international courier service!!!!!!! They lie that they are coming to pick up the package today and you have to wait for days ...and they keep lying...”

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Posted 2 years ago

“I wish you could give negative stars. The delivery driver gave my package to a random man in a random building that wasn’t even close to my name or my address. Then when I demanded they go retrieve my items they said it could take 8 business days for them to hear back from their driver and they might be able to get me my package! Absolutely deplorable! How they are still in business is mind blowing! They have no care for anyone’s things and every interaction with anyone working at UPS is horrendous!”

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Posted 2 years ago

“Sitting here trying to find the words to describe UPS and I can't because the English words are not strong enough to describe this pathetic 'courier service' . Simply then , they are awful . I sent 4 packages last August . 2 were smashed and 2 lost ( eventually found 4 weeks later) For the damaged parcels they claimed I didn't package them correctly . Oh yes I did, as I always have with extra padding . You can see that there was a blunt impact on one side of the damaged packages. Even my customer witnessed them being pulled out from other a ton of other parcels in the UPS van . Not only did they 'pass the book' on the damages they also charged me for putting down the incorrect size . My sizes were out by 2 cm on one side and 9cm on the long side which was 30 inches in total . They also charged me an 'audit fee' and for their finale they sent the damaged frames back to me duplicating all their fines, penalty fees audit fees and surcharges. Amounted to about €200 . Needless to say I have been emailing and emailing and phoning and emailing but no response. Eventually I went on twitter and publicly described these events . This made them reply ok but they are just bog standard replies and each time its by a different person. Unfortunately I had left my credit card details on my account with UPS and they just helped themselves . So my advice for you going forward is to remove all details of your account from them ( thats if you really want to continue using their service) because as soon as something goes wrong they will rob you in cold daylight. I haven't let up on recovering these charges and I will continue to send public tweets until they refund me.”

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Posted 2 years ago

“I made a order on line and then the next day it was cancelled because UPS said that there was no such address. Clearly the home address has been there for over 30 years and UPS can't figure out where it is. You look it up on google and surprise, surprise there it is.”

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Posted 2 years ago

UPS is rated 1.2 based on 2,224 reviews