UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure how this company stays in busy!!! Every time a product is sent to me through this carrier, the package is either lost, damaged, or driver is too lazy to find the actual address. Overall, poor customer service and lack accountability/responsibility! If you want a product delivered on time, to the correct location and in a professional manner, you need to use another carrier - avoid using UPS!!!! Patrick”

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Posted 2 years ago

“Never ship anything with this incompetent disaster of a company. There is nothing good to say. The website is a disaster, customer service is an electronic maze to nowhere. l ordered a laptop from Amazon and ups was to deliver it. Not only did they not show up or notify me they were not showing up. After 3 days of waiting they indicated from their awful tracking service that the laptop was delivered and signed for as required. It never came. To make matters worse there is no way to make a claim from their awful website. The worst shipper on the planet hands down.”

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Posted 2 years ago

“I would prefer to give them a NEGATIVE 10, this is hands down the most useless company I have had the displeasure of dealing with. They have zero idea what they are doing. I tried to get a package picked up in the U.S and delivered to Canada. The website would not let me open an account, the customer service (using that term looselyl) would not help but after hours of trying to get this resolved (UPS is just as useless), they send me to tech suppot because the website wouldn't let me open an account, however tech support then sends me to yet another department. The quality of their phone lines is terrible, there is often a bit of a language barrier and no one is interested in actually helping. When I finally do get someone who will set the account up, despite spelling out my email address, get's it wrong and has to then put me on hold to fix? something because she needed a pin from the email I should have gotten (but didn't). Next thing I know, I'm back at tech support. How do these guys stay in business?????”

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Posted 2 years ago

“Very rude deliver driver”

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Posted 2 years ago

“When they lose a package it is a nightmare. No help in filing a claim, no customer service, hung up on, and no one cares. BAD!!!!! Still trying to resolve the issue. Over a month.”

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Posted 2 years ago

“Posted on 07/04/2022 and still waiting 0n 18/04/2022 which was supposed to be next day delivery. Local delivery agent doesn't seem to deliver service and lies to head office about it when queried.”

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Posted 2 years ago

“UPS totally sucks...they never get a package delivered on time!!!”

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Posted 2 years ago

“4-15-22 UPS Carrier Jose, You have been wonderful through this entire process picking up a drop off package without a label and many other errors that occurred. Jose, you have gone over and beyond your job description to assist me. I am very grateful to you, thank you so much! I hope you have a fantastic weekend! Marie UPS Customer Las Vegas, NV USA”

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Posted 2 years ago

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Posted 2 years ago

“Worst shipping service, I try to avoid them at all cost, but at least once a year I get stuck with them, and always days later than they say....this time 1 day late and them the delivery driver just walks up sticks the note and walks away...workers across the street told me and I had someone home the whole time...called to get it today and have to wait another day or pay them 8 bucks to get it today...which is already a day late...I ordered 2 other things from same site, same location, one came through Amazon and was there next day, one through post office, Here 3 days later, and the notorious UPS was at 4, then 5...and now going to be 6 days later...but at least I'm waiting 2 days while it's in town instead of 4 days...so getting better?...maybe someday they will deliver packages on time or as soon as all the other shipping companies, but not now...don't know why people even use them, ill pay a few dollars more now just so I can get it when they say it's going to be there.”

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Posted 2 years ago

“SCAM, using pandemic as an excuse still in 2022. Stay away from UPS.”

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Posted 2 years ago

“To be delivered before 3.00 - nothing. Then by End of Day - nothing. Then by End of day FIVE days later. Just useless”

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Posted 2 years ago

“Very few drop off locations, after hours no place to go with parcels, they should learn from competitors that walgreens. Hardware stores, etc would mean more convenience to sellers, been sitting for 20 minutes at ups distributor location, hours stink 9.30 to 5 only, oh well”

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Posted 2 years ago

“Pack of liars, takes 7 days for a overnight service, this is a business that is open 7 days a week 7 am until 5 pm, they said they came at 11 am and doors were locked, every time i phoned them i got a different story, nobody returns call, they talk very disrespectful , They deserve a ZERO rating.”

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Posted 2 years ago

“I am absolutely shocked by the behavior of UPS about the delivery of my package. It was sent from the UK to Sweden and it generated import fees, which I paid on April 5th 2022. I received a confirmation in my email as well as a text message that the payment was successfully received. Yet since then I still haven't received anything. I called several times to the international HQ as well as the Swedish HQ and everytime they tell me that I haven't paid the fees, I reply that I have and have confirmation, they say they'd make a note in the system and hang up. No other official communication from their side. When I called the driver's number, he hung up immediately and texted - if I wanted the delivery, I was supposed to pay 32,000 SEK!!! that number can be traced as the official UPS driver number. I mean, what is happening?!”

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Posted 2 years ago

“We live outside of a really small town, and our UPS driver and his Subs have been amazing!!! They are the only company that we know will show up. We've had problems with some of the other companies not being able to find our house, (or just don't want to come this far out) so we always try to use them for deliveries. They are consistent and reliable.Thank you to our local UPS driver for being awesome!!!”

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Posted 2 years ago

“Absolutely shocking. I almost don't mind that they can't deliver my package (the one with a legal document to allow me to start a new job!), but what REALLY frustrates is that they're one of these companies who have successfully spent millions so that it's impossible to actually speak to anyone. No offence, but speaking to an agent in the Philippines who is reading from a computer script is next to useless. Avoid like the plague.”

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Posted 2 years ago

“I booked a collection with UPS in March. Firstly they never collected on my designated day and when I contacted the company they also couldn't locate my parcel. When they finally located the parcel it was already in the destination country. When I booked the collection the fee which was agreed to online i was very pleased with - I have just checked my PayPal to discover that UPS took 40£ more than the agreed payment. When it got to the recipient she was asked to pay a further 800$ more to collect her parcel else the parcel would be returned to the UK. This is over 90£ in charges. This was not the agreement I had with UPS. For all transactions no invoice was sent by email. Even in the recipients country she was not contacted with an invoice. I do not understand the service. How could you change my agreement without my consent and take a larger payment. So in all I have spent 200£ to send 4.80kg parcel with UPS. Pls I demand answers because this isn't right. I have used other companies to ship and I have never encountered what I've been through with UPS.”

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Posted 2 years ago

“Package was delivered to my business. Driver said door was locked and it wasnt. Didnt even try to call me to make sure my package was delievered to me on the day they said it would be delivered. Bad customer service when i called about the package and the driver not attempting to make that delivery. Ups is the worst. At least fedex and amazon have the time to call or txt to let me know my package here.”

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Posted 2 years ago

“The package was clearly marked, "HANDLE WITH CARE, FRAGILE". The box was crushed in on one side and there was holes in random parts of the package. This seems to be a constant, with every package delivered through UPS. Tired of paying postage, for safe delivery and getting damaged packages. For $20 in delivery charges it should have no damage, period. I'll continue to write bad reviews, after today, if it doesn't stop. Next step is higher management and I have your plates on camera. Dated and saved.”

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Posted 2 years ago

UPS is rated 1.2 based on 2,066 reviews