Urban Outfitters Reviews

Name: Urban Outfitters
Address: Covent Garden42 56 Earlham Street, London
Rating: 2.38

2.4 Rating 34 Reviews

35 %

of reviewers recommend Urban Outfitters

2.4

Based on 34 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About Urban Outfitters:

Urban Outfitters stock a combination of brands and boutique labels for both Women and Men as well as accessories, kitsch home wares, music and novelty items that prove to be popular fun presents and unique gifts appealing to all age groups. The product range also includes eco friendly clothing made with organic cotton and renewal fashion that has been developed from a mixture of vintage fabrics and styles made to create one off pieces. Womenswear also stocks ‘Boutique’ – a collection of high end diffusion labels such as See By Chloe, Anglomania, Paul Joe Sister, Tatty Devine and Luella. Whilst the Menswear range includes sort after brands such as Lyle Scott, G Star, Penguin, Fred Perry, Nike and many more.

Visit Website

Phone:

0845 330 1288

Email:

customerservice@urbanoutfitters.co.uk

Location:

Covent Garden42 56 Earlham Street
London
WC2H 9LJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a £149 chair mid April and by 10th June it was in pieces! Very poorly made - the legs caved in under me - they were glued in by manufacturer. UO refuse to take responsibility. Poorly made and dangerous! UO customer service awful! They are saying it is my fault. I only used chair as a chair - not sure what it is for if not for sitting. . Chair also has all the screws on show so looks ugly and not consistent with style / wood / ratan (they do not show these on the photographs). You have to assemble most of it - not easiest thing. UO refuse to advise on regulatory process to resolve claim, emails just get passed around. You will never see your purchase or money again! Real shame.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“The item was exactly as I expected and it arrives on time too”

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Posted 5 years ago

“My door number was left off my shipping address. I emailed and messaged on Facebook immediately but was told it could not be ammended. I was told I would have to cancel and reorder. This would be fine, but I used a black Friday discount code. The customer service representative said that they would not honour the discount code for the reorder even though it was their error. Just not acceptable”

Helpful Report

Posted 6 years ago

“Absolutely discusting, I will never be shopping with these people again, I question their integrity... I have been chasing an order, they told me it had been delivered, it hadn't... So I was concerned it may have got lost in the post... I can't get through to anyone then eventually I do, they tell me my order hasn't been dispatched, so I was relieved today to find I have an email saying my order has been dispatched... But when I try to track my order with the number they have provided... I find the order has been delivered in 2017, telephone Royal Mail and they confirm that this is a very old tracking number...a wrong number. I didn't place the order until November 2018..... Alarm bells are ringing. I would normally say it's most likely human error, but with all the other problems iv had with them, I am slightly worried now. Now going to ring my bank to investigate.... From personal experience I shall avoid this company in the future. Not been a veryy good experience at all.... Xmas present for my daughter, just hope I can obtain a refund, but with not being able to get through to anyone at the customer services by phone or email, I doubt I will have much joy with them...”

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Posted 6 years ago

“Easy to check out and the different sections make it easier to browse throught the webpage.”

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Posted 6 years ago

“Fantastic choice of gifts for teenagers and also able to deliver to an alternative address! Great birthday and Christmas presents purchased! Good reliable service.”

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Posted 6 years ago

“quick delivery, refund in store available, free returns”

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Posted 6 years ago

“They always have exactly what I need at a reasonable price. Usually there are great sales too, and the selection (sizes, colour etc.) is amazing. I can also always count on them for fast shipping!”

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Posted 6 years ago

“the order came quickly and was very easy to collect in store.”

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Posted 6 years ago

“worst customer service. sends defective item and won't return!! very bad attitude as well. stay away.”

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Posted 6 years ago

“Great products, easy check out and speedy delivery service. I purchased some fragile items and was a little concerned that things might arrive damaged but everything was packaged well and was delivered in one piece.”

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Posted 6 years ago

“Disgusting service, never order from these people.”

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Posted 9 years ago

“Why am I still surprised by the horrid customer service at urban outfitters online? Remind me never to shop there again.”

Helpful Report

Posted 11 years ago

Urban Outfitters is rated 2.4 based on 34 reviews