US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After multiple failed attempts to fix my problem with sending/receiving photos and group messages through customer service via the US Mobile app, I was finally connected to an agent on the phone. The agent's name was Syed Ihsaan and he helped me fix my problem right away from his end. I've been having issues for over a month now and it's finally fixed!”

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Posted 2 years ago

“Very helpful and fast everytime. Syed Ihsaan was very helpful and very professional”

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Posted 2 years ago

“My husband and I had a difficult time when reactivating my son's US Mobile account, but Bilal at US Mobile was AWESOME! Bilal was patient, informative, and persistent. He worked through our issues until we solved the problem. We would absolutely recommend Bilal and US Mobile. Their customer service is second to none, and their pricing is super competitive.”

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Posted 2 years ago

“Joshua helped my husband and me get our service set up today. He was very helpful and very patient. We really appreciate all that he did for us.”

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Posted 2 years ago

“As always US Mobile's customer service was there within seconds to answer my questions. Syed Ihsaan was very patient with me as I was a little upset about my situation. He explained in detail what he saw on his end and made everything clear for me to understand. "Customer Care" should be their name because they do...”

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Posted 2 years ago

“Their service is great. Their customer service is amazing were very accommodating to my crazy problems and helped resolve the issues as best and as efficiently as possible. Nobel and all of their customer service representatives do a great job at helping. 11/10”

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Posted 2 years ago

“Today I received out-standing service today from Representative, Asim. He excels in customer service and his tech skills are out-standing. He displayed a patience with me that exceeded my expectations. He has a kind personality and a willingness to solve problems that are challenging. I think I tested him in many areas with my questions, but he answered each and every one with cheerfulness. US Mobile certainly has a excellent person representing their fine mobile service. I found the website and texting service to be fast and efficient.. Many thanks to Asim, and the service at US Mobile… great prices too.”

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Posted 2 years ago

“My Pixel 3A refused to connect to the cellular network and Syed Ihsaan, the service rep, was able to quickly get me hooked back up. I'm so grateful!”

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Posted 2 years ago

“It was good and really helpful”

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Posted 2 years ago

“Have already moved 11 lines over from Verizon to US Mobile. Quality is great and for a fraction of the price it cant be beat. Best thing about it is you can always get a live customer support person without waiting too long. I got a guy named Asim today and he was AWESOME ! Knowledgeable, friendly and able to explain everything to make my future business with them ever better. Knows how everything works and not afraid to tell me how to get the best bang for my buck moving forward with them! AWESOME !”

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Posted 2 years ago

“I had several different issues that I required assistance with from transferring a number already with US Mobile, low LTE Data speed at my location, and the support I received from the representative that helped Mr. Osama was above and beyond any expectations I had, firstly he listened, he took ownership of the issues and went out of his way to resolve everything within his power, I had realistic expectations of what was resolvable for LTE Data speeds at my location, not much can be done if the tower is not transmitting a strong enough signal, he spent over 2 days of testing out every conceivable avenue for better Data speeds. Absolutely outstanding support, Thank you, Mr. Osama, and thank you US Mobile for such a knowledgeable customer support tech assisting me.”

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Posted 2 years ago

“Spoke with someone Nobel in customer technical support . Unbelievable service . Extremely clear and patient. TY”

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Posted 2 years ago

“Sad has been excellent he helped me get my phone together when I was stressing out and he was there to listen to me and really really be there for me he just really helped and fixed my problem for me …he is the best and very very friendly”

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Posted 2 years ago

“After spending hours on chat and with agents trying to switch my service from Verizon to US Mobile, Awais was finally able to activate line. I only wish it had been easier.”

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Posted 2 years ago

“Sheryar Khan spent all morning helping my port my number over to US Mobile. It took all of 2 minutes on the US Mobile side; the problem was my old carrier. Sheryar stayed on the line and communicated the problem to their representatives for me. We had to call twice and he was right there with me. When we finally reached somebody competent, he explained my situation and got it solved. Because of Sheryar, I am now a loyal and happy US Mobile customer. Get this, he even called back and walked me through testing my phone's functionality on this new plan (text, calls, voicemail etc.). Not only that, he remembered from the start that he was the one who helped me with the free trial. Absolutely outstanding representative. Send him straight to the top!”

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Posted 2 years ago

“Miss Maheen was very helpful and kind in answering my queries. She was a thorough professional and was able to provide a solution to my query. I am happy to be a customer of US Mobile for their excellent network service and an equally courteous and knowledgeable backend team. Thank you”

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Posted 2 years ago

“Mr. Syed Ihasaan what’s my customer service representative. I also had Mr. noble to assist me as well they were both very professional and took the time to explain all the plans in great detail. The customer service here is 24 seven and they won’t answer any questions and help you with anything. Verizon T-Mobile and Sprint have absolutely nothing on their supreme customer service! I truly love US mobile and the representatives”

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Posted 2 years ago

“The US Mobile rep was very patient a d took me through many steps to improve my connections”

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Posted 2 years ago

“The customer service at US Mobile is amazing. I had Josh on the phone for almost an hour today and he couldn't have been more helpful. The problem is on my phone but he was patiently sorting it out for me. I am so happy that I have found this company to look after my cell phone service.”

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Posted 2 years ago

“Extremely knowledgeable, professional, English speaking staff. Sheryar Khan answered all my questions and helped me get setup with extra sims in my starter kit so I wouldn't have to call back. What's best is I can ask for him by name anytime I call. I just got outstanding customer support from a cell service company, on a Sunday, on a holiday weekend. Unheard of.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews