US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usman, the man with the plan in Pakistan, was more proactive, adept, socially present, and has a better grasp of the English language PLUS interacting with a different culture, easily,neutrally, and with panache. BIG thanks, Usman, for setting the bar for quick, easy, and congenial customer service! (Thank your parents as well. They did good~)”

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Posted 1 year ago

“Very pleased with our switch to USMobile, call quality has been great. I had an issue with receiving MMS messages from emails, but their tech support worked diligently till the issue was resolved.”

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Posted 1 year ago

“Nobel was a great help. Excellent skills you deserve a raise my friend. Above and beyond service”

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Posted 1 year ago

“Nobel, was very kind and patient fixing my issue. All is working as it should now.”

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Posted 1 year ago

“Deanne did a great job at getting our phone working for us.”

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Posted 1 year ago

“Muhammad Shehriyar with US Mobile customer support was one of the kindest, clearest, and most friendly agents I’ve ever talked with on the phone. He resolved my issue promptly and we even ended with a friendly chuckle. Thank you!”

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Posted 1 year ago

“Vissaam, provided absolutely fantastic Customer Service! I had a lot of trouble with my Voicemail not changing. He staid on the phone and troubleshoot my issue until it was resolved. Vissam is an amazing employee and I hope U.S. Mobile does whatever they can to keep him. I highly recommend a very sizeable raise! Thank you Vissam! Because of you, I am a happy U.S. Mobile customer!”

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Posted 1 year ago

“I would like to say I usually don't give reviews, but I am making a point to come to this site to let any one know that the customer service is the best in being patience and polite in helping your customer needs with your service. Novel helped me with a update in my debit card where I forgot to update expiration date and cvv code. He was very patience and very clear in his directions for me to follow on the website. The best part is you are not transferred to multiple agents and spend hours with customer service. One person and mission is complete! The prices re real and very well planned. This is the way service should be and they run off of Verizon and T-mobile towers.”

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Posted 1 year ago

“Customer service rep Asim did an excellent job in getting my phones set up with new sim cards and also switched one of my phones from T-Mobile to Verizon. It was a tedious job but he was very patient and gave great instructions to help with everything. I've been very pleased overall with the customer support available. I switched both phones to the pool plan which is a great option for us.”

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Posted 1 year ago

“Your wonderful customer service agent Zakria was very helpful, knowledgeable and patient with every question I asked or issue that I raised. Great job, Zakria !”

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Posted 1 year ago

“Nobel was superb as a customer reviews- very efficient and professional- aces!!”

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Posted 1 year ago

“Very helpful trying to resolve my issue .”

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Posted 1 year ago

“I am writing to express my deepest gratitude for the excellent and professional service provided me today by your representative Saha Noor. I've had an issue that has been plaguing me since beginning service with US Mobile (on number 316-619-6399) just about two months ago. I first encountered the problem the day I activated service and after two live chats and more than 75 minutes on the phone with another representative, I was left with no solution. I was told my case would be escalated to an advanced team but I never heard back from anyone (as I had been promised). Today, I finally gathered the nerve to dive into this issue yet again and was very lucky to connect with Saha Noor! Saha was very patient as I explained my problem and past efforts to resolve it. She was empathetic and asked excellent probing questions to troubleshoot my service. (To make a very long story short) Saha spent the next 2 hours on the phone with me doing all she could to resolve my problem. All the while I found her to be competent, efficient, friendly and calm . Her attitude stayed positive and upbeat and she never made me feel guilty for taking so much of her time. Unlike the previous representatives I interacted with, Saha FIXED my problem! She then fully tested the fix to ensure the solution was solid and that I would not need to call back again. 🙂 After more than 20 years with Verizon Wireless I admit that prior to today I had started to doubt my move to US Mobile. Thanks to the superior support provided by Saha Noor, I can now say that I am VERY confident I made a great decision! Please thank Miss Noor for her outstanding work today. I encourage you to look to her to mentor others in quality customer care!”

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Posted 1 year ago

“I had a terrible experience with the online support, luckily I called and Kyzer helped me out. He was great, polite, promised me a callback and he did. He reached me out with a positive resolution and I’m so glad I was able to be helped by him.”

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Posted 1 year ago

“Customer service is excellent.”

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Posted 1 year ago

“She is the best, she give excellent good customer service, she tried to help me out, thank you so much I really appreciate your help good luck”

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Posted 1 year ago

“Aizaz was very helpful in getting me what I needed, and also suggested a way I could save money. Can't ask for more.”

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Posted 1 year ago

“Iqra Azad. This employee has provided me with the best excellent customer service that I’ve ever experienced at US mobile.”

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Posted 1 year ago

“Your associate Areeb Irian was very helpful in establishing a service with US MOBILE, for my wife and I while we are in the USA. Our technical skills are very limited and Areeb was very patient with us in getting us connected to your network. If only all customer service agents were as dedicated and supportive of quality customer service. Areeb’s customer service skills were very much appreciated. Our thanks to Areeb.”

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Posted 1 year ago

“Aizaz was very helpful in explaining why I was having the problem and then offering a solution.”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,712 reviews