US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,711 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

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“Thank you Anum for your help.”

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Posted 1 year ago

“Ghazanfar Ali was AMAZINGLY helpful, OVERWHELMINGLY polite and so darn efficient that I the issues I had with my new service were resolved as quickly as I brought them up. Going from "no service" when I called in to quickly having a fully functioning phone is joyful experience that anyone these days can fully appreciate. Thank you U.S. Mobile and thank you Ghanzafar Ali ~ you have really made our day! ❤️❤️❤️ I will DEFINITELY recommend U.S. Mobile to all my friends after this positive experience!! 🙏”

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Posted 1 year ago

“I had a issue with my account I talked to Fatima K. She was very nice supportive and informative. She actually saved me some cash which is something we all need to do these days. I highly recommend US MOBILE I’m with these guys for life. Great company. 10 Stars.”

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Posted 1 year ago

“It took several months for my issue to be resolved regarding receiving multimedia via text on my Samsung Galaxy S10e. The gentleman who resolved my issue was precise and professional. I will continue in my relationship with US Mobile because of his attention and intelligence.”

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Posted 1 year ago

“Vissam did a great job on helping me and this company has great support”

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Posted 1 year ago

“April with US Mobile phone support was an absolute rockstar at helping us get some pesky SIM activations done on a fleet of new phones for our business. Couldn't be happier with US Mobile support. They have been there to resolve any issue we have had.”

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Posted 1 year ago

“Excellent Customer Service! I had a problem activating my free trial, and I got Ahsan Ejaz on the line with next to no wait. He very patiently helped me get my problem solved. At one point, we got disconnected and he reached back out to me via a call, email, and text. Customer Service doesn't get any better than this! I have spoken with them a couple of times about setting up additional lines, and every time the person that I have spoken with has been very courteous and helpful.”

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Posted 1 year ago

“I needed to transfer my phone # to Red Pocket to get the ACP lower rate. I contacted US Mobile and was pleased with the courteous service in giving me my port out info. That was where the smooth sailing ended. I spent 3 days of HELL trying to get the transfer done. On the third day, after many hours I reached Maheen. After persuading me to tell her the saga ONE LAST time, she helped me initiate a 3 way call with her and Red Pocket. In very short order she learned that Red Pocket had been sending the request to the WRONG cell provider They still refused to send it again for 24 to 48 hours. In the meantime, Maheen found a way to structure a plan for me that was less than Red Pocket was going to charge me under the ACP plan. Maheen is my cell phone Guardian Angel”

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Posted 1 year ago

“I spoke to Ahsan Ejaz when I called to get help activating my service and he helped me get things up and running quickly as soon as I got my SIM card. He was professional and clear with his instructions, efficient with the troubleshooting, and the wait time to speak with him was impressively short! My experience with their customer service was excellent.”

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Posted 1 year ago

“So far, USMobile is doing well. I like having a pooled data plan and a single bill for my family. Khurraim at C/S solved a problem with my phone setup. He was very courteous and professional.”

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Posted 1 year ago

“I spoke to AHSAN Ejaz who was very nice and knowledgeable. He got both my phone lines working. I appreciated his help He was very good and responsive”

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Posted 1 year ago

“Wonderful and patient help from Iqra Azad. She was great and deserves a pay raise!”

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Posted 1 year ago

“Khurraim is amazing. Was super helpful”

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Posted 1 year ago

“Best customer service I’ve ever received from a phone company!”

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Posted 1 year ago

“Aizaz Khattak ordered two additional SIMs for me today and his service certainly "exceeded expectations!"”

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Posted 1 year ago

“Khurraim did an excellent job to resolve the issue of my picture messages and everything. Thank you for helping me out. Great customer service. Thank you”

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Posted 1 year ago

“I was unable to get internet data connectivity through my cellular plan. I ended up talking to two support agents. They were both very polite and tried to be helpful, however, the first one seemed to be just suggesting "random" things to try as part of the trouble-shooting. That call went almost 1 1/2 hour. I called again and this time Sarmad A. helped me. It was obvious that he was a lot more knowledgeable. He looked at the notes left by the previous rep and thought that maybe my eSIM was suspect. Maybe it wasn't getting registered properly on their side. He had me delete the eSIM; sent another one over and we tried. That took care of the issue. All the time I was working with him, he was polite and patient. He made sure that my setup was finally working before he hung up.”

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Posted 1 year ago

“Ahsan Ejaz helped us port our number to activate a new line as well as cancel an accidental account creation and get a refund.”

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Posted 1 year ago

“I had problems porting over one of my phones to US Mobile (which was entirely my fault) and Muhammad Aliyan was extraordinarily helpful in getting everything set right. This was a great sign that I’ll be very happy with US Mobile. Thanks Muhammad!”

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Posted 1 year ago

“Thanks to the excellent help offered by agent Iqra Azad. I had issues porting my phone number. She stayed on my case even after her shift was over and resolved all porting issues. My number was successfully ported to USMobile. She even called me to notify me that porting was done and make sure that things are working fine. Exemplary service!”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,711 reviews