US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aizaz Khattak was excellent. He helped me activate two lines that were stuck in pending state and usmobile did not see that phones in the network. He was also patient which I really appreciated. Now I have the whole family on usmobile.”

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Posted 2 years ago

“Ghazanfar Ali was very patient and gave me plenty of detailed instructions to help me out”

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Posted 2 years ago

“Samad provided simply outstanding customer service. He restored my visual voicemail after I ported my Pixel 7 from Total Wireless. Turns out this is a problem common to many users of the Pixel 7. Despite my initial cluelessness about what visual voicemail is and how it works, Samad was nonetheless patient with my confusion, and ultimately I had no visual voicemail for a month or so due to my own fault and misunderstanding (and stubbornness). When I called back attempting to re-activate it today, he patiently explained to me the issue until I understood, walked me through steps and re-sets for almost an hour on a landline, and now it works again! Hallelujah. Usually when I call customer service for any large company the representatives are either impatient, incompetent, or both. Samad possesses that rare alchemy of technical expertise, excellent interpersonal skills, and the patience of a saint. Problem resolved. He should get a promotion and a raise. Better yet - he should become a customer service tech consultant for Fortune 500 businesses. I haven't had this level of satisfaction in years.”

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Posted 2 years ago

“Ghazanfar Ali was very helpful and got my service up and running again. Thank you!”

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Posted 2 years ago

“Aizaz was great, excellent technical experience and patience. Thanks!”

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Posted 2 years ago

“My rep was Awsome he helped so so much and had the patience of a saint Iam to call him again when transferring another phone He’s a keeper Ghazanfar ali”

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Posted 2 years ago

“Wow. What patience and support. First class support. Best phone support I've ever had. Give him a raise or an extra day off!”

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Posted 2 years ago

“Bilal got my phone to work even though my questions were scattered and confused. He still got it done!”

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Posted 2 years ago

“My phone had stopped working due some verizon maintenance. Muhammad Aliyan from US Mobile helped in resolving the issue by making some changes on both the end.”

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Posted 2 years ago

“I had trouble with our phones saying (no voice calling). Talked to two service reps and they said Verizon was doing maintenance. Called a third time and talked to Nobel. He stayed with me for 3 hours to try and fix our problem. Could not fix problem, but figured a solution to fix problem. Ordered 2 new sim cards and if they not fix problem, we have to buy new phones”

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Posted 2 years ago

“Ghazanfar is the most delightful and helpful service rep I can remember talking with an a long long time.. he couldn't possibly have been any nicer or better at helping explain things. He went out of his way to be kind.”

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Posted 2 years ago

“Iqra Muhammad was extremely Patient, knowledgeable And helpful in resolving a mms problem with our phones. She made us very happy!”

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Posted 2 years ago

“After spending days on the phone with Tracfone (who sent me a free replacement phone which they still could not get to connect) I found US Mobile which is available in my remote area of Maine. I first spoke with Aram who patiently explained what I had to get from Tracfone to port my number over. With his advice I was successful in porting my number over to US Mobile. I was impressed. When I called back to continue setup I got Sharoz Ali who spent two hours trying to get my phone(s) to work. Apparently my phones are locked and I would have to call Tracfone, again, to unlock them. I just couldn't suffer through another call with them. Sharoz was so patient, thorough and polite and really listened. It is so rare to get such great phone support with people who are truly interested in helping their customers. After reading other reviews I see excellent support is standard procedure for any US Mobile customer who calls needing help. After spending so long on a tech support call you would think I'd have given up. But instead I bought a new phone from US Mobile at a reasonable price just because I want to do business with this company. Instead of giving up, I am looking forward to getting my new phone and becoming part of the US Mobile family. Thank you so much for having respectful, caring representatives. I look forward to a long and uneventful relationship with US Mobile.”

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Posted 2 years ago

“Usama Salem is very knowledgeable. His expertise and patience helped resolve my issue. I was not able to use the data feature on my phone plan and he advised me to download an app compatible with my phone. After downloading the app and following his instructions, my phone successfully connected to data.”

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Posted 2 years ago

“Talha is best US Mobile customer service ,He helped me solve my problem in a couple minutes.He's smart and know his job very well. Excellent!👍 thank you saving my time.”

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Posted 2 years ago

“The problem was with a used phone that was supposedly unlocked. Took awhile but it was a very convoluted issue. Mohammed stuck with me until everything worked perfectly. I have always been happy with US Mobile service.”

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Posted 2 years ago

“After several glitches Ghazanfar Ali did a great job getting me up and running.”

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Posted 2 years ago

“Customer service has never disappointed us. Very friendly and outgoing. I'd give 10 stars if allowed. Highly recommend US Mobile 😊😇”

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Posted 2 years ago

“Bilal Abbasi was very helpful in helping me get my account set up. I had been on the phone with us mobile reps from 11am to 5 pm. Bilal helped me get my phone and my wife's phone migrated over. Wish the process was easier in switching from Verizon to us mobile. You have wonderful reps who are able to take time and are patient with customers. So thank you. Your reps service are now a huge reason I will continue to be a us mobile customer.”

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Posted 2 years ago

“Asim Mehmood provided excellent customer service after I had some connection issues during our recent storm. He was able to walk me through my challenges and readily reached out as he said he would when checking on my status. His professionalism and expertise was very much appreciated.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews