Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

Questions

Metrics

1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how Utilita Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. We are in a vulnerable situation with the covid 19 outbreak. I can’t top up using their so called super app my Utilita. I have been communicating with the app feedback by email who can’t help me but have me a telephone number. Rang the number which is an emergency hotline who can’t help me. It’s a crazy situation. I can’t go out due to my health to top up my wife daughter are also both vulnerable Amy sin is to young. It’s crazy. I seriously advise people to stay away from this company. I am leaving them.”

Helpful Report

Posted 4 years ago

“Awful customer support Moved to a new flat 2 weeks ago. We had no top up card, numbers or anything. After a few days finally we were able to top up our meters through the app. Now we would like to switch to direct debit and go to another supplier because their prices are horrendous. It is the third day since I wait for them to get back to me. Honestly, just chose another supplier, there are lots of cheaper ones.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Didn't even know I was with Utilita. Was switched because Eversmart collapsed. Have just paid a FINAL Energy Bill of £399.00 for what appears to be 6 weeks energy consumption. Only to receive another bill this week for £139.00 with no detail whatsoever to outline what this is for! Surely a FINAL energy bill is just that. After trying to contact for days I am now wondering if I this company even exists. Don't use them. I am convinced it is run by exortionists. just”

Helpful Report

Posted 4 years ago

“This is the list of my accusations against UTILITA https://docs.google.com/document/d/1sNRKQYDfRpiT2hbKpENTe7PGvTd7SwwzbQmppRiX3-w/edit?usp=drivesdk”

Helpful Report

Posted 4 years ago

“I was on toto energy who went bust so I was was automatically switched to EDF. I then received an email to say EDF were putting all original toto customers on to utilita. I never heard of them before but thought seeing as EDF are sorting the switch they must be good. Oh nooooooooo. Far bloody from It. The day of switch I ended up with no electricity for 4 hrs. No way of contacting anyone. Just passed from pillar to post and spoke to a chat box that didn't have a clue. Finally when I did have electric I wish I hadn't. My usual 2 wks of electricity Is already down to 8 days and It's only been 3 days since top up. Gas Isn't much better to be fair either. Shall be switching that's for sure.”

Helpful Report

Posted 4 years ago

“Nothing but trouble with my gas meter since joining utilita tried get getting the app 5 times went through the process I highly do not recommend”

Helpful Report

Posted 4 years ago

“Self isolation due to corona virus needed electricity these thieving scum bags will put £20 on the meter but want 30 back when I’m out cheaper to see an unregistered loan shark disgusting”

Helpful Report

Posted 4 years ago

“They are terrible. These reviews speak for themselves. Offered me £25 goodwill for months of delays. Have had to chase them every step of the way now refusing to pay their goodwill! Disgraceful non existent customer service. Avoid!”

Helpful Report

Posted 4 years ago

“Wish I had seen this before switching. Used a switching service! Charged quarterly, I live alone and use minimal energy. Was away for 6weeks plus and received a bill for almost £400! Called them numerous times they promise to send a detailed bill it has never arrived but I do receive the outstanding bill threat letters! Lying thieves. Don’t waste your time or money!”

Helpful Report

Posted 4 years ago

“Only had this installed yesterday put £25 on today £15 on the gas £10 on the electric no it’s telling me I’m ready run out changing bk to bulb Tommow pack of lies to change said it would be cheaper not a millions yes cheaper I must of herd wrong it was I was deaf”

Helpful Report

Posted 4 years ago

“I think these guys are trying to run before learning to walk... every time I call, which takes ages, always get passed around as the workers are not experienced in doing everything under the system known as One Stop Call... frustrating!!! Then they don’t believe me as being a landlord so they want me to email rental contracts to them... have left them to move to the Big 5”

Helpful Report

Posted 4 years ago

“please avoid. had a friendly sales person come to sign me up with utilita energy, prices are extortion compared to other suppliers. it has left my business suffering. please please read these reviews and take your buisness to another supplier. i am trying to leave utilita energy and iam having great difficulty. i have now written to the energy ombudsman. please save your money and do not join this rip off of a company. completely mis-sold electric contract, which i was forced to charge to a smart meter.”

Helpful Report

Posted 4 years ago

“Far as I, m concerned I was mis sold.. Its takes forever to get anyone one the phone.. Its full of pressing options.. Just to b given another number to do the same again.. I have just changed to utilita.. And kept a very close eye on my meter.. Its already costing me more.. I am pre paid.. I have watched it take 10p just for turning the heating on.. The same for hot water.. Just to have a shave.. I am checking the meter every few mins... I already have smart meters.. They are coming out to put their own in.. Why would they need to.. To say they don't charge a daily standing charge.. I, m already paying more.. Changed on 18th Feb.. The standing charge is hidden in the cost.. Be careful”

Helpful Report

Posted 4 years ago

“They said they would save me money and put a smart meter in and I've paid more than double since. Unfortunately I also got my partner to do the same, he's now got the same problem 😥 I now feel terrible”

Helpful Report

Posted 4 years ago

“The worst company and more expensive. Never again this fuck****ng idiots”

Helpful Report

Posted 4 years ago

“I have been with Utilita a few years now and not had a problem until this year when i have noticed gas and electric have really gone up in price .”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service, having spent on more than one occasion several hours to them on the phone & then attempting to email them I am no further forward. Now been given an alternative email”

Helpful Report

Posted 4 years ago

“Do not go with Utilita, I had my energy supply cut off on two separate occasions! This was not because I hadn’t paid my bill. I was switched over to Ulitita after the previous energy supplier went out of buisness. Every time you phone customer service I was on hold at least 60 minutes. I complained via email and even this took a long time to get back to me or answer. They tried fibbing me off with £20 credit to make up for the accidental Dis connection of power. I had to throw food away and ended up going to a cafe to charge my mobile at they take so long to answer calls. To top it off I now have an expensive bill. I have since left Ultilita. I would give zero stars if the system allowed very poor service.”

Helpful Report

Posted 4 years ago

“Costing me double and not given warm home discount”

Helpful Report

Posted 4 years ago

Utilita Energy is rated 1.1 based on 605 reviews