Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 630 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

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Metrics

1.1

Based on 630 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow just plain awful service. Didn't have a clue and passed around to more and more agents who could do nothing..”

Helpful Report

Posted 1 year ago

“Rubbish company, when you finally get through to someone they cut you off. They can not help with simple tasks. This company should be shut down immediately. Very disappointing.”

Helpful Report

Posted 1 year ago

“If I could allocate no stars I would! This is the worst company I have EVER had to deal with. They are useless! You phone well before 6pm to be told they shut at 6;00 and the call ends. When you actually wait and get hold of someone at least 4 out of 5 times they cut you off. You cannot understand what they are saying because there is a lot of background noise to so you cannot even hear them. If you do - they do not solve any query in fact they leave you with more questions! My son has tried so many times as have other members of the family to get him to be 1) accepted as a customer 2) replace credit that was taken by a previous tenant and 3) not keep cutting him off when he actually has the credit if there was anyone there capable of sorting what seems like a straightforward issue. My son cannot move in to a rental because of this threat to have no electricity. It is immoral. We have sent a complaint after 3 weeks of this dire service. 0 out of any score!”

Helpful Report

Posted 1 year ago

“They con you with all their talk at the door I was using about a third more electric than my energy supplier before gone back to my old one I’d stay well clear of these robbers”

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Posted 1 year ago

“crazy queus to tlak to skmekne, bought a house, topped up 2 times just moved yesterday bare in mind topped up 2 times £40 and £30 per time, and today says gas stopped as no more credit, wth? i just topped up.., got a 6month baby and house is cold nobody answering, lines to talk to someone huge, waiting to move away asap!!!”

Helpful Report

Posted 1 year ago

“How that happened yesterday I had on my electric like £20 but I wake up today in the morning and it’s on minus. When I had it with OVO I did not have problems like that £20 kept me a week so anygry now. DO NOT CHANGE FOR THIS !!!!”

Helpful Report

Posted 1 year ago

“Never sign up with this company, I got landed with the as my tenant signed up to them unknown to me. Upon taking possession of the property back I realised that I had been paying off the tenants debt as Utility hadn’t cleared it or correctly set up a new account. I tried to resolve this but 9 telephone calls all over 40 minutes long it’s still not sorted. Utilita keep changing their requirements from me to set up the account and repay the overpayments I’ve made, they initially asked for the Land Registry documents Title Deeds for the property to prove I was the owner. After getting these from Land Registry and submitting to Utilita they said they were not the official documents despite these coming directly from Land Registry Scotland, Utilita then demanded a solicitors verified letter stating I was owner. I have owned the property for around 20 years and managed hundreds of properties through my career and have never been requested to submit documents like this to utility companies. Utilita are a disgrace and should be investigated by the relevant authority for illegal charging and refusal to reimburse. If this review stop one customer signing up to Utilita great, hopefully hundreds will read this and go elsewhere. If they were offering free gas and electricity I would still find another supplier. CUSTOMERS BEWARE”

Helpful Report

Posted 1 year ago

“Firstly luckily for me I have changed electric provider because you were over charging for my electric since I have changed I use the same amount of electricity and I'm being charged half the amount you was taking fro my day as you go customer so I really think you owe me money but your a rip of company and hopefully people will not apply to you for energy”

Helpful Report

Posted 1 year ago

“Money has been taken out of my bank account , and your customer services man called Colin ( wouldn’t give his last name) had no idea how to help me , and wouldn’t put me through to either his supervisor or fraud department. I am appalled by the service you provide .”

Helpful Report

Posted 1 year ago

“I went through the hiring process for a position as a software engineer. The steps were very smooth, and they were very accommodating. One of the first questions in the interview was, "Do you need any adjustments?" I was genuinely happy as a wheelchair user that the company truly cares about equal opportunities among their candidates. After receiving the job offer, they were more than willing to accommodate my needs as a wheelchair user. I believe we need more companies like Utilita that care a lot about equality.”

Helpful Report

Posted 1 year ago

“Miss leading salesman. Insisted on speaking to me when my career told them I was having a bad day. When I got to the door rep stated he was here to upgrade my Smart meter as I am on the British gas frist roll out from years ago. Fast talking got his foot in the door as I thought he was here on behalf of British gas to upgrade my meter. Started confusing me with a load of information while tapping through my meter stating the upgrade will give me a cheaper tariff, that I was a good customer and would I except an upgrade for cheaper energy plus no service charge. Before I know it the company phoning me asking fast questions with him prompting me to say yes or no to the questions as I'm hard of hearing, disabled and fully loaded to the eye balls on pain killers. Woke up this morning with a clear head land functions to see the Utilita booklet and realising what I had done or gotten myself into. Seven hours trying to get through to a person to cancel this as supposedly there is a fourteen day cooling off period yet written on this booklet there's a date for seven days time. Goodness knows what that's for!! Have even sent an email to try and cancel this. You can not get hold of anyone. So leaves me no choice but to contact British gas to block this transfer.”

Helpful Report

Posted 1 year ago

“Actually I never deal with rubbish company like this, I been waiting for my refund money over 3 months, I called every 2 days waiting over 1h30 lies and lies saying u will get the money in 10 days, waste of time”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Some of the worst customer experience I’ve had. On hold for a lifetime with the same automated message going around and around which suggests using their ‘community forum’ where Utilita customers sort out each others problems. Surely some of extortionate amount they charge could go to a service where we don’t have to sort each others issues out? Hours with the same message over and over, I’ve been cut off twice after waiting nearly an hour each time. I’d imagine that the people working in customer service for Utilita must get treated so badly by customers that did manage to get through out of sheer frustration. I’ve got a young daughter and partner at home cold every night and I can’t even get through!”

Helpful Report

Posted 1 year ago

“18 Dec 2023 So I asked for a replacement in home… So I asked for a replacement in home smart display unit as my old one I had when I signed up with when going back along time now. Had accidentally been damaged.They sent me there new geo one. So plugged it in connected to Internet and it comes up not commissioned. Phoned up numerous times. They says it's not yet compatible with my main gas and electric meter then they Says they need to update it so its compatible on the DCC network grid. I've given up why send new second generation smart meter when you can't even connect to it. They then says don't know how long it will be just use the app. But the app does not always update. So whatever you do I repeat do not get a geo second generation smart meter as there still not sorted the connection issues with them.”

Helpful Report

Posted 1 year ago

“Absolutely useless!”

Helpful Report

Posted 1 year ago

“Terrible company to deal with. They do not return POA documentation that they requested and fail to acknowledge or reply to complaints requesting their return. Avoid and save yourself the hassle there are other energy suppliers who care about their customers”

Helpful Report

Posted 1 year ago

“i tryed to get a new in home Disply and not getting one ordered it like 3 times pass 3 mouths i am not getting anywhere with them i need one to see how much i have on a screen to keep i am on pay as you go with this company for over 5 years”

Helpful Report

Posted 1 year ago

“Every time I try top up, it won’t let me this is twice now it’s happened. I would just love to know what’s going on. Thank you”

Helpful Report

Posted 1 year ago

“bad customer service high prices suppose to be cheaper they charge more now for the 1st 2 kw then a standing charge our energy cost have trebled we have to top every day”

Helpful Report

Posted 1 year ago

Utilita Energy is rated 1.1 based on 630 reviews