Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

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“Since joining utilita our monthly DD has gone from £85 to £298 they are impossible to contact. When you do get through they hang up the phone. Utilita promise to call you back and never do. They even refuse to implement the agreed solutions set out by the ombudsman. They are totally unprofessional and a disgrace to the energy industry.”

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Posted 3 years ago

“We ended up with this company after it took over the one we were with. Not been with them for 18 months and yesterday received a bill from them, even tho we know our account was nil when we switched companies. When we were with them they were rubbish. Definitely do NOT recommend. Not paying what they are now requesting as we don’t owe them, where they have dragged up this so called bill from is beyond me”

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Posted 3 years ago

“I moved into my flat in June 2019 I was only with utilia for two months send a final bill for £443 .56 l having been trying to get this sorted. Got a letter from utilia on the 22/03/2021 .so l them phone telling them the bill is to high waste of time they will just won't listen l have told them lm not paying it”

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Posted 3 years ago

“I phoned up to get the top up number as I did not receive my top up card and the person said it's the wrong number and in the next shop they said the number is to long”

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Posted 3 years ago

“DO NOT GO WITH THIS COMPANY!!! I am a student and just moved in to my first ever flat, set up with utilita as that was what m metre was with, I started on about £1 a day and then slowly but surely they RACKED the price up everyday, I’m a month in living here and I’m above £20 a day, phoned a couple times to ask why the price is rising and they’ve been like we don’t know? They’ve been not once helpful told me not to have my heating on but it’s snowing and I’m freezing?! I did a day where I used no heating no nothing and I was still above £8. When I called the complain second time they wiped my app so I couldn’t see how much I was using a day and when I called a third time they’ve disactivated my app so it says utilita is having problems with the app and I have had to top up through their website! I have managed to switch to sse now but they have been so sketchy it’s ridiculous have spent nearly over £300 on electric in one month?! Please don’t go with this company!”

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Posted 3 years ago

“Dreadful dreadful company and there customer service staff are some of the rudest people on the earth. They allowed a transfer into my disabled (nonverbal) child’s name and they refuse to do anything about to, they are also refusing to allow to switch elsewhere. Absolutely rubbish difficult obnoxious people”

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Posted 3 years ago

“Absolute rubbish! You pay via the APP and it can take days for the payment to show on your meter. The APP for the Gas and Electricity is pathetic. It doesn't give you the amount of funds on your meter, just an estimated balance based on your last meter reading 10 hours ago! I can see how they are ripping off vulnerable people. You can't work out how much has actually gone onto your meter! There are a lot of vulnerable people out there, some with mental health problems and this method of not showing payments on your meter is very confusing for them and any errors, overpayments would be very hard to spot. High prices and poor accountability from this company. Get out ASAP and look for a cheaper and more professional supplier.”

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Posted 3 years ago

“Im discusted with utilita energy i can not leave the company as they installed a meter witch only can provide energy from them im stuck in a loop hole every month on benerfits forced to pay extorshonate prices . No other energy supplier can take me on as a new customer because of the meter they installed im suicdal i wont to kill my self than carry on i cant”

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Posted 3 years ago

“Absolutely ridiculous if it ain't broke don't fix it”

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Posted 3 years ago

“Awful company! Scammed me out of the Warm Home Discount (WHD). Customer service was atrocious and rude when I phoned to resolve the issue. Will be switching energy provider ASAP. Would not recommend to anyone, especially vulnerable customers.”

Helpful Report

Posted 3 years ago

“Worse customer service I have ever experienced very expensive for both gas and electric Blocked me switching supplier because I was £1.20 in emergency credit My recommendation is to avoid like covid 19”

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Posted 3 years ago

“After hounding Utilita for 6 months I eventually got a smart meter installed. They swapped my E7 meter for a single rate, didn't tell me either. From then on my bills doubled and each month my so called usage went higher and higher. 3 weeks on after they admitted they had been overcharging me and I still don't have a refund. I made an official complaint, as don't believe how my usage in 1 month can double despite doing nothing different to previous months, and want them to pay to have an E7 meter installed through my new provider. They have said no, so deadlock has been reached, utilities ombudsman and trading standards are next. Their customer service is useless, they charge exorbitant prices, and are total ip off merchants. DO NOT UNDER ANY CIRCUMSTANCES MAKE THE MISTAKE OF USING THIS COMPANY”

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Posted 3 years ago

“There lucky they have 1 star I’ve put £75 pounds on my gas meter in 2 weeks and £90 on my electric rang to ask what’s going on they have no words or I’m doing something wrong I’m very angry to how they can rip people off !!!”

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Posted 3 years ago

“Worst company ever the bills have always been double what was quoted cant make a complaint been over a year with at least 5 different dates of smart meter install and still no meter now we are in arrears and cannot change supplier untill its cleared the most rip off company that traps customers never ever go with this company”

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Posted 3 years ago

“Worked out very expensive, nearly £100 in a month, more expensive than Boost, i've moved to Octupus.”

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Posted 3 years ago

“They left me and my daughter out in the cold all night that cancer they plus told my 2 year to shut up the broken all the consumer acts going they didnt care they allnost put me in hospital has it minus 5 degrees”

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Posted 3 years ago

“Scott was very helpful but instructions he and other assistants are given is really difficult to understand. Vulnerable people will have a very hard time with this company.”

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Posted 3 years ago

“Terrible RIP off charges u when not even on 200 a month electric bill when hardly in crazy”

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Posted 3 years ago

“I don't think the Ombudsman is very reliable when looking into things - that's my experience of Ombudsman services at various times. Seem to assume the customer has done something wrong.”

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Posted 3 years ago

“This must be the worst company ever invented. High gas and electric prices. Scam vulnerable people out of WHD every year. Customers services haven't got a clue on how to deal with any issues. They never listen to there Customers . Complaint team are just appauling. Stay away from this corrupt company . Better companies who help and listen to there customers.”

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Posted 3 years ago

Utilita Energy is rated 1.1 based on 615 reviews