Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After hounding Utilita for 6 months I eventually got a smart meter installed. They swapped my E7 meter for a single rate, didn't tell me either. From then on my bills doubled and each month my so called usage went higher and higher. 3 weeks on after they admitted they had been overcharging me and I still don't have a refund. I made an official complaint, as don't believe how my usage in 1 month can double despite doing nothing different to previous months, and want them to pay to have an E7 meter installed through my new provider. They have said no, so deadlock has been reached, utilities ombudsman and trading standards are next. Their customer service is useless, they charge exorbitant prices, and are total ip off merchants. DO NOT UNDER ANY CIRCUMSTANCES MAKE THE MISTAKE OF USING THIS COMPANY”

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Posted 3 years ago

“There lucky they have 1 star I’ve put £75 pounds on my gas meter in 2 weeks and £90 on my electric rang to ask what’s going on they have no words or I’m doing something wrong I’m very angry to how they can rip people off !!!”

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Posted 3 years ago

“Worst company ever the bills have always been double what was quoted cant make a complaint been over a year with at least 5 different dates of smart meter install and still no meter now we are in arrears and cannot change supplier untill its cleared the most rip off company that traps customers never ever go with this company”

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Posted 3 years ago

“Worked out very expensive, nearly £100 in a month, more expensive than Boost, i've moved to Octupus.”

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Posted 3 years ago

“They left me and my daughter out in the cold all night that cancer they plus told my 2 year to shut up the broken all the consumer acts going they didnt care they allnost put me in hospital has it minus 5 degrees”

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Posted 3 years ago

“Scott was very helpful but instructions he and other assistants are given is really difficult to understand. Vulnerable people will have a very hard time with this company.”

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Posted 3 years ago

“Terrible RIP off charges u when not even on 200 a month electric bill when hardly in crazy”

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Posted 3 years ago

“I don't think the Ombudsman is very reliable when looking into things - that's my experience of Ombudsman services at various times. Seem to assume the customer has done something wrong.”

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Posted 3 years ago

“This must be the worst company ever invented. High gas and electric prices. Scam vulnerable people out of WHD every year. Customers services haven't got a clue on how to deal with any issues. They never listen to there Customers . Complaint team are just appauling. Stay away from this corrupt company . Better companies who help and listen to there customers.”

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Posted 3 years ago

“Hopeless company Will not make it easy to switch And keep charging standard rate Avoid like COVID 19”

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Posted 3 years ago

“Promised me cheaper gas and electricity. Door to door saleswoman sounded so convincing. Shocked at their prices. Over charged evey week. Now because I have taken action due to their mis selling, they have done something to my online app. Looks like they have wiped out my credit and put me on emergency credit. Going to report to Watchdog. Utilita needs to be stopped in their tracks. Daylight robbery, illegal practices especially to vulnerable people. They need to be fined and expelled from trading indefinitely!!!”

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Posted 3 years ago

“The worse!! My little smart metre broke over 1.5 years ago and still not got a replacement! Prices are absolutely disgusting and it’s a struggle to swap over to other companies!! AVOID”

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Posted 3 years ago

“Horrible scam company. They are trying to fasly charge us for a places we dont live. We have told them, bit they got nasty on the phone. Saying we had to pay even we arnt the onces at the protery there charging us for.”

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Posted 3 years ago

“That shouldn't even be a one star. My partner was dumped onto Utilita, after being abandoned by Toto Energy. We believe the meter is faulty (SMETS 1 Smart Meter). It is a long story which started in 2017. To cut a long story short she is paying on average £10 per day and 30% recovery, on top. There is a disputed debt of nearly £5000. The Ombudsman has sided with Utilita, obviously because they pay them a subscription, therefore, they will never impartial. Being in debt and having a faulty meter (which they will not replace), means she cannot go to another company. Who can she turn to? She is absolutely destitute, she has cancelled all her insurances. She cannot afford to live and as she cannot afford to die. You cannot go to OFGEM as they do not deal directly with customers.”

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Posted 3 years ago

“Terrible. Was in British gas paying around 50 gas and 50 electric per month utilita has been charging us 100 pound on gas and 80 of electric per month! Trying to switch now and they have wiped my metere and put me on credit mode. Most likely trying to make it difficult to leave them. Also begging- like- phone calls to get me to stay with them and complete denial of them over charging so doubt I'll get any money back from that and the money they wiped from meter. AVOID it's more hassle than it's worth! As I young mother its costed me an arm and a leg”

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Posted 3 years ago

“Joined Utilita on the 30th November last year.. a month and a half later I'm still having to call them every week. I'm so so disappointed with company. Issue 1: They can never get my address right I've received Utilita letters from my neighbours and now I'm afraid they think I am doing something dodgy... One day I received a letter from them addressed to the whole building!! Each letter has a different Customer Reference Number including the one on their APP So far I've been on the phone to 3 advisors regarding this My letters are addressed with my building name only and never my door number but some how everybody else. Yet I'm now with British Gas and I've never had this issue. Issue 2: When I first moved into my flat and joined Utilita, I kept having to go back and forth with a customer advisor about whether Utilita supplies energy to my home or not... She kept putting me on hold literally every second to the point that I thought she was just having conversations with her colleagues instead of trying to help.. She claimed it wasn't Utilita despite UK power networks, British Gas, EDF and SSE confirming it was indeed Utilita to be my supplier using the national data base. Again strange... It makes you wonder where are they getting their information from. Anyways that was sorted and she was wrong. Issue 3: After switching to British Gas apparently I owe Utilita money for a billing period between the 16th December and the 31st December which makes no sense as IM ON PREPAYMENT LOL Topped up £35 on the 16th December and all of it got swiped off my smart meter (provided by Utilita) I'd like to add I had about £20 left on my meter when I officially switched on the 5th to British Gas. How do I owe you...when you owe me? Spoke to someone today and they are telling me that I have been on credit mode and not pre-payment mode all along. What?? So you mean to tell me Utilita sent me a Pay as you go yellow top up card, I've topped up using this card and the money has run out accordingly.... and Ive been on credit mode?? to add to it... Customer advisor claimed it's a billing card not a top up prepayment card... what does that even mean... its actually sad. If I topped up my card...where did the money go?? Who's home am I providing electricity to? my neighbours?? Because that "billing" card worked perfectly fine until I switched over British Gas. And if it was indeed a "billing" card surely that £35 that I topped up would have covered the outstanding bill. WORSE COMPANY EVER!!!”

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Posted 3 years ago

“I'm very happy with utilita NEVER HAD A PROBLEM WITH THEM ALL BEEN HAPPY WITH THE SERVICE”

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Posted 3 years ago

“What customer service Utilita has none.”

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Posted 3 years ago

“Chanese was extremely polite and helpful. 10 /10”

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Posted 3 years ago

“Utilita have been amazing ,no problems ,.”

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Posted 3 years ago

Utilita Energy is rated 1.1 based on 605 reviews