Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

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Metrics

1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

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“They never answer to emails and calls. I'm moving to a different company. It's too stressful to deal with them.”

Helpful Report

Posted 1 year ago

“If I could rate ZERO I would. This company is non existent they have not responded to my email I sent 5 days ago or answered my calls. I spent 1 hr holding today and 30 minutes yesterday they are cowboys that rob and steal money from low income households as I have topped up £120 in one weekend it's daylight robbery for a small flat. I can't even with this nonsense company so I've left today DO NOT TOUCH THIS POXY COMPANY WITH A BARGEPOLE!!”

Helpful Report

Posted 1 year ago

“Absoloutly shocking service and an talking about complains department as well, a hour in the queue for the woman to hang up on me because she couldn't answer my question to why this company are so bad, so bloody rude and still not got what I needed fixed, shocking awful rude service, furious to say the least”

Helpful Report

Posted 1 year ago

“The charges are extortionate. I don’t have the hot water on and rarely use the heating in my two bedroom flat, but I’ve been charged £100 for three days over this weekend! I’ve switched to octopus, but the supply doesn’t start until tomorrow. Utilita say my meter has now run out and they have closed my account a day early! The only way to top up is to go back to them, which I won’t do, but in the meantime I have no power and a freezer full of food. Something is very wrong here!”

Helpful Report

Posted 1 year ago

“Was extortionate before the energy price rise , struggling even more now to run my house and keep my family. Im on prepayment and it's like feeding a donkey strawberries . No help offered . Cannot wait to be able to switch supplier!!!”

Helpful Report

Posted 1 year ago

“Awefull service just leave me without supply nice thank you”

Utilita Energy 1 star review on 20th January 2023

Helpful Report

Posted 1 year ago

“This energy company is a joke .They do not help there loyal customers when needed.The cost of Gas and Electricity is just ridiculous and they cant say its because things have gone up in price its there doing on there prices.I have put a complaint to them since june 2022 and up yo today they have still not contacted me or dealt with my issues as same issues are still happening. I have been with Utilia for 9 years and they were ok in the beginning but now they are atrocious and i think they need to be investigated by the correct regulation team. They just do not have any care or consideration for there customers they just leave them stressed, worried and frustrated well that's my personal opinion on this horrible company.”

Helpful Report

Posted 2 years ago

“Not had December discounts on the energy support scheme or the warm winter home discount not had January yet as well I thought this was a good company until they have done this I've rung no answer and message like hitting my head against brick wall plus the stress my husband as a heart condition on pip esa we are in fuel poverty so angry,”

Helpful Report

Posted 2 years ago

“Absolute shambles of a company. My 70 year old mother has been without Gas for over 3 weeks. No one answers the phone and she has spent over 7 hours on hold trying to speak with someone. Avoid at all costs.”

Utilita Energy 1 star review on 13th January 2023

Helpful Report

Posted 2 years ago

“An unbelievably bad experience at every stage of their pricess. The app (quite pretty but also quite useless), the creaking infrastructure, the non-existent customer service, the outrageous pricing, and simply the complete lack of accountability makes your blood boil. How can the government allow such companies to do business?”

Helpful Report

Posted 2 years ago

“Missing money from top ups on top of being charged over 400 a month for usage as you can see by screenshot they charge when not using”

Utilita Energy 1 star review on 9th January 2023

Helpful Report

Posted 2 years ago

“I am 100% not in debt yet they’re charging me for the previous tenants debt. I’ve been trying to call them for 2 months but they don’t answer, and on the rare occasion they do they transfer me to a closed phone line. I’m going insane”

Helpful Report

Posted 2 years ago

“Please never go to this company, they don't respond to emergencies, have you waiting on the phone just to hang up multiple times. Some of them are overtly rude and don't want to help you in anyway. They refuse to pass the phone to the manager, and point blank lie about the money you owe them to make commission. They will transfer money from one utility to pay another balance without your permission and then tell you they don't see the money in either account. These people are scammers and will do everything to stop you from knowing the truth about where your money is and how much your true balance is!!!”

Helpful Report

Posted 2 years ago

“i have been waiting for the customer services 2 hours already still no one pick the fxking phone on it what a bad experience for customer”

Helpful Report

Posted 2 years ago

“Wish I had never gone back with them they are a nightmare and if you try leaving get refused.”

Helpful Report

Posted 2 years ago

“No gas supply tried for 13 hours to speak to someone.4 hours on emergency number to be cut off”

Helpful Report

Posted 2 years ago

“By far the worst energy supplier. Moved in last month and had to pay a previous tenants debt of £60 in order to get £20 worth of electricity for the month. Was told I won't get a refund. Call times are absolutely ridiculous you would be waiting about 2 hours for someone to answer and just pass you on to someone else”

Helpful Report

Posted 2 years ago

“I won some concert tickets last march and never received them. I contacted Utilita and was told to pick a concert of my choice and the tickets would be sent for November I never received them. I would strongly advise anyone with Utilita not to enter the competitions you don't receive the prize you win.”

Helpful Report

Posted 2 years ago

“Worst company ever. Cost a fortune and are a nightmare to get through to. Money goes missing from every top up”

Helpful Report

Posted 2 years ago

“Hands down the worst customer service experience I've had for years. We are currently moving home and arranging for Utilita to hand over energy supply to our new house. After contacting our current energy suppliers (hold time c. 30 seconds), was kept on hold for over an hour with Utilita, whose automated voice claimed (falsely) that the issue could be solved online (it can't) before being told in person that Utilita would not address our issue prior to moving in and would not give a callback, as "We don't do that." Another hour on hold to look forward to!”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 615 reviews