Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 630 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 630 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My best mate is going through hell with this cowboy energy supplier, stay clear from them or change supplier at all cost! When my mate moved into a property which her electricity is supplied by this lot. She was unaware of the endless hassles they've been putting her through. They're only interested in taking her money without providing actual bills, keep sending her threatening text messages ... Just wish someone can do something to take down and remove this greedy firm from the market for the sake of these helpless consumers like my dear friend”

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Posted 1 year ago

“No good can not get in touch with them”

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Posted 1 year ago

“Made a complaint again regarding my GAS meter not receiving an update signal after paying via the app. I then have to manually input a 16 digit code using buttons 5 microns in size. I get no reply and strangely my Electric meter now needs to be manually keyed in. Never requested these smart meters and they're dreadful, just like Utilita. Avoid at all costs!”

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Posted 1 year ago

“Topped up my gas took weel over an hour to come back on.....absolute joke!!”

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Posted 1 year ago

“The worst company ever. I have a 1 year old and they keep disconnecting my top up even when I've topped up, absolute rip off, money grabbing div's, they never answer the phone they just put the phone down and if you eventually do get through it's always someone extremely ill mannered! Would highly not recommend!”

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Posted 1 year ago

“Worst company ever. Steal your money, never anyone to help you constantly topping up and their POWER UP scheme will leave you with no money and massive debts”

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Posted 1 year ago

“Everything was working OK in my new home for 9 months, until my gas metre stopped sending its balance signal. 3 weeks on its still like this. I've phoned, emailed, tried utilita s own links.... left my phone number in emails...... NOBODY GOT BACK TO ME AFTER 4 WEEKS OF TRYING NOW AND MY PROBLEM IS STILL ONGOING. IVE MADE 9 ATTEMPTS TO NO AVAIL. THIS IS EXTREMELY POOR AND A NEGLECTING CUSTOMER SERVICE THAT IS NOT FIT FOR PURPOSE.”

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Posted 1 year ago

“Utilita are utterly dreadful to deal with, very difficult to contact them by phone or email. it takes a long time to get through, you get someone with an asian accent that is hard to understand and then they hang up on you. No other company in any other business could get away with it. Countless emails and phone calls and the problem still has not been sorted out. All energy firms customer services need a complete overhaul.”

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Posted 1 year ago

“I have never known such bad customer service abosutlty disgusting after 5 phone calls one hour each at my cost we finally came to a conclusion”

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Posted 1 year ago

“sorry to say but i have had all the same problems that a lot have had, they are dam right rude and do not care about your circumstances, they also rip you off with the tariff, we have disability problems and should have been placed on economy 7, we were told we are already on the lowest tariff, 8 years down the line its not the case, nor do i like talking to someone who i cant understand, its like phoning a SCAM centre in mumbai, in the words of anne widdecombe, were OFF.”

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Posted 1 year ago

“Utter rubbish service and customer service even worse , as soon as I can I'm leaving”

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Posted 2 years ago

“The most rubbish company ever. I was left with my over 70 years old mum with medical issue for 2 days with no gas. Every time I called they said, the technical team will call you or they just hang up the phone on me. They never called and I had to keep chasing them. A real nightmare. NEVER SIGN WITH THIS COMPANY”

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Posted 2 years ago

“I wouldn’t even give Utilita a 1 star I’ve been put in an iligal contract that I did not sign up for or even seen the agreement I was with sse to begin with and one day in 2018 I got home and the gas and electricity supply was off to find out I had been switched over to Utilita I have tried to leave this company and the keep rejecting the request to switch providers the are financially crippling me I have been topping up with £20 every 2 days they have also taken 20% of every payment and also said I’m in debt I hope everyone is aware there are legal actions you can take and have their meters removed once you have their meters removed you can the contact any provider and have their meters installed you are only paying for rental of the meter when the meters are only £44 brand new”

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Posted 2 years ago

“It's the second time in 2 day you rang & my phone rang once and cut off????? Even potential fraud ring me for longer......but then again they haven't all ready got my money.....its also funny that I'm complaining about the complaints department....time of the call to me for 1 second 9:02 29/2023”

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Posted 2 years ago

“The company it's a joke .don't make any contract with them , the smart gas meter charging me and i have the gas disconnected from my property.”

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Posted 2 years ago

“Lying bunch of idiots who keep hanging up on me despite not having electricity or gas. Will let your die in the cold & dark rather than actually do anything. Pointless.”

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Posted 2 years ago

“UTILITA YOU CAN KEEP ON REMOVING MY… UTILITA YOU CAN KEEP ON REMOVING MY REVIEWS AND I WILL CONTINUE TO WRITE THEM AND INFORM EVERYONE WHAT A USELESS LYING THIEVING UNPROFESSIONAL COMPANY YOU ARE!!!!! HAVE BEEN TRYING TO GET MY 3 ENERGY VOUCHERS OWED TO ME FOR MONTHS NOW!!!!! 1. WE HAVE TRIED TO CALL YOU (NO THEY HAVE NOT) 2. POSTAL STRIKES CAUSED DELAY BUT ARE ON THERE WAY (NO THEY ARE NOT) 2. CARD THROUGH DOOR......THIS PROPERTY IS EMPTY, CALL TO CLAIM ENERGY VOUCHERS (LIVED HERE 25 YEARS) NOW MY MP ROYSTON SMITH IS TRYING TO HELP......PLEASE DO CONTACT YOUR LOCAL MP'S IF THIS THIEVING COMPANY IS TRYING TO KEEP YOUR VOUCHERS. OCTOPUS ENERGY.......GREAT REVIEWS AND WILL BE MOVING TO THEM AS SOON AS I HAVE EXPOSED THIS UTTERLEY WORTHLESS UNPROFESSIONAL COMPANY!!!!!!!!”

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Posted 2 years ago

“Topped up our meter £80. The money left the bank, nothing was put onto our meter. Spent 2 days with no heating with our 1 year old as we didn’t want to go into the minus. Then spent hours trying to speak to a Human about this. The only way I got through was by saying I was leaving. Already got a new supplier. Utilita are a joke.”

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Posted 2 years ago

“I am a vulnerable customer as I have long COVID and suffer anxiety. I am unable to speak to anyone at Utilita, and the problem is worsening. Utilita are not putting the £66 government help onto my account unless I contact them, I suspect that they are keeping hold of the cumulative "pot of government money" paid for by taxpayers, to accumulate interest, which is disgraceful and should be investigated by the energy Ombudsman.”

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Posted 2 years ago

“Impossibile to contact Cowboy outfit, avoid like the plague, why haven’t they been investigated by Martin Lewis?”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 630 reviews