Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 627 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

Questions

Metrics

1.1

Based on 627 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Utilita Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a pensioner and have been with Utilita for a while now.Recently I had a problem with my gas supply and meter and because of my disability found it difficult to get to my meter to top it up. After getting little satisfaction from their call centre i put in a complaint. I then received a call from their customer services who sorted out the problem. They were fantastic. I have no qualms in recommending Utilita to anyone. They are the cutting edge of energy suppliers. Thank You very much Utilita, you have made a pensioner very happy and relieved a lot of stress. Unfortunately I cannot remember the girls name who sorted everything out but should you be able to find out who this individual is then please pass on my gratitude. Keep up the good work and please don't change your ethos, superb company...”

Helpful Report

Posted 4 months ago

“KATHY WAS EXCELLENT AND VERY HELPFUL. M MACKAY”

Helpful Report

Posted 4 months ago

“I have had issues since May with not being able to top up first with electric then once the new meters were installed I could not top up on gas.i have emphysema so I have to stay warm and not being able to put my heating on because I had to save what credit I had for showers was awful. After months of going back and forth I spoke to a lovely lady today called Brenda Njagi and she was wonderful, Brenda listen to all my concerns and when we got cut off she rang me back and then within half an hour fixed the issue and made sure I had enough credit to have my heating on ,thank you very much Brenda! Fantastic customer service 👏 👌”

Helpful Report

Posted 5 months ago

“I went through the hiring process for a position as a software engineer. The steps were very smooth, and they were very accommodating. One of the first questions in the interview was, "Do you need any adjustments?" I was genuinely happy as a wheelchair user that the company truly cares about equal opportunities among their candidates. After receiving the job offer, they were more than willing to accommodate my needs as a wheelchair user. I believe we need more companies like Utilita that care a lot about equality.”

Helpful Report

Posted 1 year ago

“Excellent service from Kylie in your "no payment card information" department. I was ringing on behalf of my daughter who is very poorly. She helped me so much. Thank you Kylie.”

Helpful Report

Posted 1 year ago

“I was very disappointed in utility customer services felt I got got fob off time and time again when I was on the phone yo customer service i was off the supply for 3 day with out hot water or gas had to go out and pay for heater to heat my own home the enginer who come out zaheer was fantastic very kind and very professional he made sure we had heating on in our property zeheer come out to the property late at night and did a fantastic work and didn't rush the job he really did take his time I'm so happy with everything zaheer had done he even fitted new meter in our property I'm so please for everything our enginer has done for us”

Helpful Report

Posted 2 years ago

“I telephone Utilita and spoke to Scott the lovely Scottish male and he explained the process very professional about my enquiry with regards to my first bill that I had received and that the housing had not issued me a legal tenancy agreement as my full address was not on the tenancy that I had signed. also I need access to the meter at all times. So I took the advice and will Look forward to telephoning Utilita back when I have received the updated version of my tenancy agreement to arrange either a direct debit or pay as you go card. Thank you Scott 10/10. Kind regards Lady Glenise Bendall”

Helpful Report

Posted 2 years ago

“Only company I know of that doesn't charge a standing charge, property is empty and no electricity or gas being used, but still getting small bills monthly, send as many as you like not paying a penny. I have photographed meter monthly and look forward to seeing you in court if necessary.”

Helpful Report

Posted 2 years ago

“I have just submitted a review off the fantastic customer service I received from a Mr Matt Nc(first initials off surname) I mistakenly clicked just 1 star thinking it was 5. Anyhow I wish to correct my mistake. To confirm I give Mr Matt Nc 5 out off 5 stars!!...Yours Ms Happy customer!! 😊”

Helpful Report

Posted 2 years ago

“me name kamal eshmak Customer reference number 3854050192 blue card lost today 5/4/2020 thank you”

Helpful Report

Posted 2 years ago

“Can't believe how many bad reviews these have. I nave been with them for years and they are the cheapest I have come across. I had a problem with my meter, went into the app and did live chat, had an engineer arranged for a couple of days later, he came, he fixed, he left. I just did a comparison for SCOTTISH POWER. SP want 3 TIMES+ as much from me for the same amount of gas/electric for the year, so £3,500+ for the year, and that's on their cheapest tarrif with a monthly account rather than pre pay! And the reason I checked was because my daughter changed from Utilita to Scottish power and her bill shot up. She nows owes them £400 in 6 weeks and she has also been paying them £120 a month! I'm just waiting for the price hike like all the others have done but so far I have no complaints about Utilita. When there's a problem everyone likes to complain, so thought I would put my positive review online so people can see its not all bad”

Helpful Report

Posted 3 years ago

“Great service smart meters great. Very user Friendly app”

Helpful Report

Posted 3 years ago

“I'm very happy with utilita NEVER HAD A PROBLEM WITH THEM ALL BEEN HAPPY WITH THE SERVICE”

Helpful Report

Posted 4 years ago

“Chanese was extremely polite and helpful. 10 /10”

Helpful Report

Posted 4 years ago

“theres only bad reviews here, which company doesnt have any by the way, Read TRUST PILOT”

Helpful Report

Posted 4 years ago

“Seems a lot of bad reviews. Im personally very happy with Utilita. Compared to most smart meter energy companies they have great app and good prices”

Helpful Report

Posted 4 years ago

“Utilita is great. I changed my gas and electric because they charged high standing charges and because I spend a lot of time in my caravan it’s money for nothing. UTILITA DO NOT HAVE A STANDING CHARGE ON PAY AS YOU GO METERS, so when I’m not at home I pay nothing I’m over the moon with Utilita.”

Helpful Report

Posted 4 years ago

“I phoned to take over the pay as you go smart meter electricity supply and Marcie was super efficient and helpful. She got me registered and able to buy some more electricity, no fuss and no bother!”

Helpful Report

Posted 5 years ago

Utilita Energy is rated 1.1 based on 627 reviews