Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 443 Reviews

11 %

of reviewers recommend Utility Warehouse

Company Reviews

Questions

Metrics

1.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Utility Warehouse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Utility Warehouse 1 star review on 15th December 2024

Dionne

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moved into a house that UW supplied. 29 days after the previous tenants had left. They have charged me for electricity I haven't used despite proving to them I didn't move in until the date I said. Contacting customer service on the phone on average the wait is 40 minutes only to get passed to another department to wait again, very frustrating, the letters they send are intimidating threatening bailiffs/ debt collection agencies. I have paid them what they said I owed however now they owe me money they are even hard too speak to. DO NOT DEAL WITH THIS COMPANY!”

Helpful Report

Posted 2 years ago

“£40 top up not going on metre. Past 9 days I have spent over 12 hours on hold and still no joy. £1.86 emergency credit left so God knows whats going to happen. Been a customer for 10 years and as soon as I can leave I will be doing.”

Helpful Report

Posted 2 years ago

“In preparation for moving house UW confirmed that we could take our existing number - essential as I run a small business. But throughout the process, they keep assigning us a new number. The date that we should have gone live (27 June) with phone & broadband, came & went, delayed because they needed to ask us if we were okay with std broadband as ultra not in our the village. After numerous phone calls, some going round & round in circles for 50 mins, told that it would be another 5-7 working days before we go live. Today now told we won't go live until 14th July & with a new telephone number!! UW customer service used to more or less top their competitors - sadly that's not the case any more - we've been customers for 20 years or so but we're very disillusioned now!”

Helpful Report

Posted 2 years ago

“Customer service, which they used to pride themselves on has gone completely down the pan. Totally shocking, 4hrs plus and still no joy, topped up £55 electric so far this week and still not registering. Total joke, and I have been with them over 10yrs”

Helpful Report

Posted 2 years ago

“I have been a happy customer of UW for more than 7 years. Recently they helped me move house and everything went really well. Excellent service.”

Helpful Report

Posted 2 years ago

“16 years as a customer and have always found the agents who have taken my calls when needed to be courteous, helpful and genuinely interested in helping me. Price wise they have consistently been fairly priced and. In this energy crisis have given me the cheapest fixed rate available in the Uk!”

Helpful Report

Posted 2 years ago

“I have been a customer for ten years always fair with prices and answer the phone when I ring with a problem and sort it”

Helpful Report

Posted 2 years ago

“They don't pick up my call, everytime I call them it's say your call is in the que, last time i waited was like 2 hrs. Poor service”

Helpful Report

Posted 2 years ago

“Do not believe the hype about how much they get awards for x, y and z. One if their leaders contacts all the partners and more or less pushes them into voting for UW, so as it's partners who have a vested interest in the business the votes aren't worth anything. I was a distributor/partner in 2014 but the company have rapidly gone downhill in my view. Do not sign up with them as a partner under any circumstances.”

Helpful Report

Posted 2 years ago

“For 3 months in a row I have had to ring this company regarding their billing! Every month it is being sorted but they are OVER charging me! We agreed a monthly amount which for some reason they feel it okay to promise and confirm verbally but can never update their system! Just don’t let anyone from this business to convince you to move from your supplier!!!!!!”

Helpful Report

Posted 2 years ago

“Easy to communicate with and it's great to have all bills in one go.”

Helpful Report

Posted 2 years ago

“I signed up for electricity in February, the account has yet to be set up. It is now June. On the second of June I revived a letter saying that the contract would go live immediately. This did not happen. Having spoken to multiple advisers over the phone for over 1h I was informed I had to pay a £100 deposit (this is not a thing, this is not the first time I sign up to an electricity provider) and also that the contract had probably been cancelled and the tariffs might be different. In other words they get to change the rules as and when they want. I, of course, did not proceed. I suspect that given recent energy price hikes they have decided to stop onboarding new customers (at least a the tariffs they were quoting in February) and rather than be upfront about this, they prefer to exasperate new customers with an impenetrable process and misinformation so that it is the customer who choses to walk away. Don’t wast your time. Whatever you are quoted on the website will probably not be honoured and if you are asked for a deposit after the fact, do not accept this, there is no guarantee they will honour it!”

Helpful Report

Posted 2 years ago

“Was on the call with an agent today by the name of Mohammed, found him extremely rude and obnoxious, would not let me speak and did not fully understand the point I was making, Mohammed was working from home and we could hear the children shouting and screaming in the background, this is not the issue but it's extremely unprofessional for a conglomerate a company to employee such a person. Spoke to an agent called Stuart and made a lengthy complaint about this person.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting and unprofessional customer service Paid my bills and they have cut my internet off I phoned them on the 1st of June to be told that my internet would be on today and now telling me 20th June”

Helpful Report

Posted 2 years ago

“Shocking Company, 45 minutes in the telephone queue and gave up, 15 emails and rubbish responses, unable to call customers the dial system not working - avoid at all costs. UW your customer service is in the gutter.”

Helpful Report

Posted 2 years ago

“None existant customer service!”

Helpful Report

Posted 2 years ago

“Shocking customer service . Extremely rude and unhelpful people dealing with cash back card enquiries. Good luck to anyone trying to get a refund transferred from the old cash back card to the new one, or even getting the refund at all !”

Helpful Report

Posted 2 years ago

“The most traumatic experience in trying to pay my bill following family members leaving the house (they paid the bill). I am owner of house and have spent 6 weeks trying to get the account into my name, pay the bill and to review the current tarrif as I am the only one living in the house. I have never experienced such a shoddy organisation. I am in the process of looking elsewhere. As other people have said this is not a one stop shop to resolve any issue you have it is pass the buck shop!”

Helpful Report

Posted 2 years ago

“on hold 3 hours now spoke to 4 different CUSTOMER SERVICE AGENTS or so they are called just taken over a house supplied by these jokers and trying to get account changed to me and previous debt wiped. looks like im going to have pay the previous occupiers debt off then claim it back just to get gas and electric today. joke of a company”

Helpful Report

Posted 2 years ago

“For a start our Wi-Fi took 3 weeks to come in. Next they never sent us out a new electricity key for a month so we were left without any kind of electric etc. for this we were compensated £25 off of our bill at the end of the month. They have not managed to change us over from the last gas supplier and now we’re are sticking with them. Customer service is shocking and can’t get a hold of them easily. My Wi-Fi has been on and off for three weeks and I cannot get on to do my work, college work, assignments etc.”

Helpful Report

Posted 2 years ago

Utility Warehouse is rated 1.5 based on 443 reviews