Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 443 Reviews

11 %

of reviewers recommend Utility Warehouse

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Metrics

1.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 15th December 2024

Dionne

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

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“Ripped off £180 for a weeks energy threatened with legal action if I didn’t pay within seven days company run by dimwits call centre keeps you on hold for ages not very good at problem solving when to actually get to speak to a dimwit your then transferred to another dimwit after an hour on the phone without problem being solved had to take paracetamol and had to lay down I rather have my teeth pulled out without anaesthetic than deal with this company avoid these jerks”

Helpful Report

Posted 2 years ago

“Please don't sign up, specifically for energy. We have smart gas and electric meter and they always send estimated bill. Last month they send £533.08 bill eventhough we have set up monthly DD. Raised complaint they agreed to review the bill but unresolve this matter. Promised they will send Deadlock letter in 2 week when spoke with them on 14.07.22 but letter yet. Big Nooooo”

Helpful Report

Posted 2 years ago

“You are really bad keep away from UW”

Helpful Report

Posted 2 years ago

“Worse company I have ever dealt with. Poor communication, staff that is not well trained. Overcharge me and when you sign up you need to pay deposit. Now they don't acknowledge that they need to refund me my deposit as well as overcharge on account”

Helpful Report

Posted 2 years ago

“Really bad at what they say they will do, still waiting for cash back card that they promised 2 months ago can't get the £50 deal and smart meter that was originally offered and customer services's no help. It took 2 months to get the whole company to set the DD up and three meter readings LATER. Very unorganised company I can't see this company lasting.”

Helpful Report

Posted 2 years ago

“Unfortunately my poor elderly mother is with UW, we are trying to submit meter readings and reduce the budget payments from £250 a month on a one bedroom flat, without consulting her they increase them ! I have now been sat on the phone nearly 2 hours waiting for them to answer, it is very poor they expect their customers to sit and wait to get through, UW does not look after its customers and definitely do look after the elderly from my experience. Steer clear of this company unless you are prepared to sit wait hours to talk to anyone and are bored.”

Helpful Report

Posted 2 years ago

“TERRIBLE COMPANY - USE AS A LAST RESORT. been sent an email chasing to payment of a bill - they cannot seem to cope with more than one business account number for direct debit so I always have to phone up to sort out a payment - just waited for 1 hour 36 mins to speak to someone and still no answer .. appalling ....”

Helpful Report

Posted 2 years ago

“The worse company ever! horrible customer service. they were supposed to get the supplier over from the 5th of July as e new tenant! they haven't Yet. I've been calling them a few times a week, and I was waiting in line for up to 2 hours, and just transfer me to different departments without any clue what was going on. I canceled all services with them. Need to urgently improve all systems and ways to work with clients.”

Helpful Report

Posted 2 years ago

“This company have promised to contact me, they haven’t, they told me they have sent me a private message, they haven’t. My husband and me have been on hold for hours trying to get through. They are incompetent liars. DO NOT USE THIS COMPANY….”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID!!!! Multi-level marketing at its worse, agent sells you what seems like a great deal then leaves you to fend for yourself with the most appalling service. You will waste days of your life being on hold to speak with someone because they are so incompetent. I would love to know if they make money from keeping us on hold for so long. They have caused us SO MUCH STRESS!!”

Helpful Report

Posted 2 years ago

“Absolutely horrendous! Would not recommend to anyone. I joined in 2019 and had endless issues which were eventually resolved (took endless amounts of phone calls on my part) but luckily I did not have any further issues. I moved home in June and was told that I could simply transfer over all of my services to the new property and my bills would continue without paying any lump sum from the previous property. I was also told that all I needed to do with my broadband was to plug in the router and be good to go. This was not the case. Once again, after multiple phone calls (which I had to chase as no one knew the answer) I was informed that they were not able to provide my broadband, but even if they could it would take a minimum of 30 days to be active!? So just plugging in was completely false. I have now had to find another provider elsewhere which has affected my bills with UW as it is a reduction in services so my discount of being a triple gold member was no longer valid. Once again, endless phone calls to resolve and eventually we came to a solution. It is now august and I have received a gas & electricity bill from another company stating I have an outstanding balance with them, even though I have been paying UW for these services. I spoke with an advisor on the 6th and informed me that he would get a refund processed for the bills paid and would investigate further as to why this has happened as he could not understand why I was being charged for a service they are not providing. I was promised a call back and email on the Monday but of course, I received nothing. I have made multiple phone calls throughout the week chasing for an update and have had to wait over an hour for someone to answer! Still no joy in finding a solution, and I have been passed from energy team, to the billing team and then back to energy. Still haven’t received an explanation or solution to this error. Absolutely shocking service! I am now requesting for my account to be closed and compensation for the errors, incorrect information and general experience received as it has been beyond shocking.”

Helpful Report

Posted 2 years ago

“OMG I can not believe the incompetence. 4 times I spoken to them so far. Calling from overseas and one thing I’m told something else is NOT done!! Everytime I talk to them I’m glad I left the country. I just feel sorry for my tenants who are really struggling to get things resolved. I can not believe the low quality service and even lower quality people who are working here. There’s no respect whatsoever for customers. Do not touch!!!”

Utility Warehouse 1 star review on 10th August 2022

Helpful Report

Posted 2 years ago

“Worst company I’ve ever dealt with, moving into a new property with pre payment meters were already installed. The previous tenant left a load of debt so no electricity to the property so been there 6 days and after 9 hours waiting over a 4 days they still Janet sorted the situation!! Absolutely disgusting!!!!!!’”

Helpful Report

Posted 2 years ago

“Possible New customer, as provider for my new property but can't get through on phone (57 minutes) and no live chat available”

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Posted 2 years ago

“Fantastic advice from Sarah, we have made the switch to UW for utilities and broadband and are now confident that we are well prepared for the forthcoming prices hikes. Thanks 😊”

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Posted 2 years ago

“Fantastic company, brilliant customer service. They've fixed my gas and electric rates for a year at a great rate. Love the bundle. Really can't fault them!”

Helpful Report

Posted 2 years ago

“I signed up for Electricity & Gas. We have a smart meter & UW get readings every day. What I find so frustrating is that when you log into your account the 'Home Page', where you would expect to see a current summary of usage, payments and overall balance, has none of this basic information but instead has links to sign up to home insurance or add other services. In fact nowhere in your account can you get this basic information. I pay by monthly DD but recently, due to price increases, I paid a one-off lump sum to get up to date and requested an increase in my DD to cover current prices. To cut a long story short, they received the lump sum but did not apply it to my account because they "didn't know whether to apply it to Electricity or Gas or both". Given that the Gas account was in credit & the Electricity account in debt, I felt like saying "duhhh ..." Anyway, they wanted to hike my DD to way above what I was prepared to pay due to the 'debt' on my account. I eventually received a call from a customer services lady who was sensible & helpful and between us we got it sorted out, although unbelievably she said she would have to get approval for the one-off payment to be applied to my electricity account! Why UW make so difficult, opaque and complicated what, for all other utility companies that I've dealt with over the years, is simple, basic straightforward info and the facility to see where you stand financially based on up to date readings, is quite beyond my comprehension. It's almost as if they want to keep you in the dark. It took me several messages, emails and a long telephone conversation to get info that should be staring you in the face when you log into your account. Utterly bizarre!”

Helpful Report

Posted 2 years ago

“I spoke to one of their representatives yesterday to set up a payment plan for £5 a week Can not set a plan up until I pay £10 to set the plan up I've got that frustrated I know pop said forget it and I'm not planning I would not recommend your company to anybody”

Helpful Report

Posted 2 years ago

“I am in ongoing emails with you about what you say I owe you from when I canceled my account with you on the 20/04/2022 I told you I am going to live abroad but I have been here nearly 3 months and you still have not sorted out this mess, I canceled my payment method with you when I thought everything had been closed you even gave me a refund of what you owed me but then the emails came saying I owed you you managed to get access to my credit card details and take a payment from it and now I have another email off you saying what my next monthly bill will be are you for real 😳 every time I get an email off you it is by a different person why can you not put one person on this distressing issue and get it sorted out for me please please please sort this matter out I am living in another country now”

Helpful Report

Posted 2 years ago

“A sales rep called Alan came into our home and mis-sold us a full package. We were told we could switch from pay as you go to direct debit on our gas and electric. Ended up spending 24 hours without gas and electric because they havent been swapped and theres no emergency number that deals with pay as you go metres, puting tropical fish at risk of death. The wireless broadband was meant to be 3 times faster than when we were with vodaphone but it's 3 times slower. Don't switch to Utility wearhouse, it's not technically a scam or pyrimid scheme but it may as well be. Trying to cancel the phones since it was stolen this weekend and currently been on hold for an hour. Nightmare company, avoid at all costs. If anyone tells you theyre good theyre just trying to get 50 quid off their next bill-told ya may as well be a pyrimid scheme.”

Helpful Report

Posted 2 years ago

Utility Warehouse is rated 1.5 based on 443 reviews