Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.47

1.5 Rating 464 Reviews

11 %

of reviewers recommend Utility Warehouse

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1.5

Based on 464 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 15th December 2024

Dionne

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with them for 3 years- they have messed up at least once per year with mis quoting rates, messing up on house insurance. Would switch to Octopus but now UW have EV charging tariff. Not that they communicated just found out on an EV forum. 0ne month in and they send me an e-mail due to their mistake I will be overcharged this month.”

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Posted 3 months ago

“I was overcharged. I was harassed by debt collection department for nearly a year whilst being in credit I received a credit statement in my junk folder with a number to ring. The number cuts off Still unable to get my overpayment”

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Posted 6 months ago

“Gave me a favourable quote which I accepted and then put the monthly payments up by 20% six weeks down the line. Maybe it was a bad idea in hindsight switching during the winter as you tend to use more during this time. I bet after the summer the rate isn't reduced. Also you have to remember to read the meter as you don't get reminders like with the old supplier. The bills are confusing too. Only good thing was the switch went without a hitch.”

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Posted 8 months ago

“Very poor customer service. When you call them you are kept holding on for ages and passed from one customer service agent to another to another and t0 another”

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Posted 9 months ago

“Direct debits are inflated, customer service is poor, complaint handling (even when escalated) is poor.”

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Posted 1 year ago

“We understood our bill was based on the new smart meter readings but after a few months realised that we were being charged a lot more than the monthly figure on the meter. In addition our monthly payment on the budget plan was far more than we were using or would use in winter and in 3 months we had built up a credit of £475. It took me over an hour on hold to get through to customer services. To be fair the person I spoke to was competent and helpful and it turned out that the connection between our smart meter and UW had failed and my bills were based on estimates well over what we were using. However only the most recent bill stated the reading was estimate based. The earlier ones said incorrectly that they were meter readings I also cancelled the budget plan and it was agreed that a technician would be sent out to look at the meter. They told me I was due a refund of £845 and it would be paid in 7 days. Watch this space!! It concerns me that people who are busy/technophobic/ visually impaired etc might not notice what was going on and think it was all due to the high energy prices and not notice they were being seriously overcharged in the event of smart meter failure.”

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Posted 2 years ago

“Before i got started snakey marketing techniques. Offered £104 then I go on their site it’s then £164 Also the cookies crash when I tried to reject all standard”

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Posted 2 years ago

“I signed up for Electricity & Gas. We have a smart meter & UW get readings every day. What I find so frustrating is that when you log into your account the 'Home Page', where you would expect to see a current summary of usage, payments and overall balance, has none of this basic information but instead has links to sign up to home insurance or add other services. In fact nowhere in your account can you get this basic information. I pay by monthly DD but recently, due to price increases, I paid a one-off lump sum to get up to date and requested an increase in my DD to cover current prices. To cut a long story short, they received the lump sum but did not apply it to my account because they "didn't know whether to apply it to Electricity or Gas or both". Given that the Gas account was in credit & the Electricity account in debt, I felt like saying "duhhh ..." Anyway, they wanted to hike my DD to way above what I was prepared to pay due to the 'debt' on my account. I eventually received a call from a customer services lady who was sensible & helpful and between us we got it sorted out, although unbelievably she said she would have to get approval for the one-off payment to be applied to my electricity account! Why UW make so difficult, opaque and complicated what, for all other utility companies that I've dealt with over the years, is simple, basic straightforward info and the facility to see where you stand financially based on up to date readings, is quite beyond my comprehension. It's almost as if they want to keep you in the dark. It took me several messages, emails and a long telephone conversation to get info that should be staring you in the face when you log into your account. Utterly bizarre!”

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Posted 2 years ago

“The pitch they use to switch you is "if we can't provide you with cheaper bills, we will match what you're paying now". I wish it was true. Once they have you, there are all sort of reasons why they cannot give you the price promised. Then comes the after sales service. After realising I was being charged for a service that I had previously cancelled and was not using, it took two calls totalling four hours for me to get through to someone who could help. Thanks goodness I came across Chris who tried his best to sort out my problems, but UW customer service is painful.”

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Posted 2 years ago

“online service. only messages about smart meter and home insurance. Nothing to say about gas tariff....... Find out l was paying well over the odds. Their promise to get cheaper energy... Only get that if you have phone and broadband. Seemed to be paying much more than other providers. Very difficult to part company as all services are intertwined. They say no cancel fee but they take money back for 'free' light bulbs. Will never do all inclusive services again.”

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Posted 3 years ago

“I've been with uw for almost a year. It seems like a great idea to have most bills coming in from 1 place. But my experience has not been good. It's costing me more per month than with separate companies and still haven't got my smart meter because there's never any appointments in my area. I've tried to sort it many times but it's a waste of time.”

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Posted 3 years ago

Utility Warehouse is rated 1.5 based on 464 reviews