50five UK Ltd Reviews

Name: 50five UK Ltd
Address: Unit 3B Broom Business Park, Bridge Way, Chesterfield
Rating: 3.24

3.2 Rating 168 Reviews

52 %

of reviewers recommend 50five UK Ltd

Company Reviews

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Metrics

3.2

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 612 5050

Email:

sales@50five.co.uk

Location:

Unit 3B Broom Business Park, Bridge Way
Chesterfield
S41 9QG

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50five UK Ltd 5 star review on 10th April 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service. damaged floorboards”

Helpful Report

Posted 7 years ago

“Our heating wouldn’t come on so we rang valley heating who installed our boiler three years ago. The engineer didn’t arrive when were told he would and when we rang to find out where he was we were told that they would try to find him! The engineer finally rang said he was on his way and asked what the problem was we explained we had no heating and the thermostat wasn’t working. When he came he told us we needed new batteries he changed them and that was it sorted. He could have asked me if I had changed the batteries over the phone (we had no idea that we had to change the batteries) we were then charged £72 how can that be justified? The woman on the phone when we rang and questioned it said it was standard call out charge,we have recently paid that amount for a service no mention of the batteries and what do if the heating didn’t come on. Our friends had the same boiler installed but each time they have it serviced the engineer always reminds them about the batteries. We only found this out when we were telling them about the extortionate charge for something that could be resolved over the phone. Be warned give valley heating a wide berth, not only that but on two occasions when we have had a service they have kept sending us bills when we had already paid.”

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Posted 7 years ago

“Just want to say a massive thank you to Richard Dean and his engineers Johnathan and Elliott for the excellent work carried out on installing my new boiler. Thanks again lads great work would recommend them to anyone.”

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Posted 7 years ago

“Excellent customer service, Friendly helpful staff, competitive prices and a brilliant job done on my install”

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Posted 7 years ago

“The installation was not as per the quotation, I have since discovered the installation was faulty and that seals in the exhaust flume pipe were damaged at the time. This resulted in water leaking from the pipe and excess noise from the boiler. I reported this at the first service and nothing was done about it.”

Helpful Report

Posted 7 years ago

“Boiler installation was nightmare. 2 days job was dragged to 11 days.Claimed loss of earning which company is refusing to honour. Boiler and controls are guaranteed for 12 years but room thermostat became faulty after only 4 weeks of normal use. Company cannot send engineer for one week and I was told that there may be charge. This is one of the worst company to do business with. If you want peace of mid stay clear and do not come under influence of the rep. They will make false promise which the company refuse to acknowledge.”

Helpful Report

Posted 7 years ago

“Tried to book a 2nd year service, no one turned up on the booked day, no communication from office to say why and wont respond to further requests for a service. I will be getting someone else to do the work.”

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Posted 7 years ago

“Terrible service job left not finished and damage caused to my property”

Helpful Report

Posted 7 years ago

“my complaint is the same as below , Luke Birkinshaw and Trevor reported the company would not honour the Service Agreement. I also had this problem last year which was the the first years service. My agreement was made with the sales rep Chris Royle who sold us the Boiler Deal. He no longer works for the company. Last year they did eventually service the boiler but will not service it this year. The woman I spoke to is disrespectful and unhelpful and very arrogant. Danielle is her name. We also had problems with broken floorboards twice on one occasion my daughter fell through the floor. After many phone calls the company did rectify the floor board problem but we are left with having to pay for a service which the company refuses to honour. B Brookes nee Branch”

Helpful Report

Posted 7 years ago

“My Aunty Angela had an old boiler replaced by Valley. Great workmanship, quick and tidy.Many thanks.”

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Posted 7 years ago

“Absolutely fantastic service from both the engineers on site and the office staff Couldn't have wished for a better job definitely recommend”

Helpful Report

Posted 7 years ago

“Guys were very responsive, clean and tidy and came up with some great ideas to get round some difficult issues”

Helpful Report

Posted 7 years ago

“Had full heating replaced great job done by all from start to finish five star service”

Helpful Report

Posted 7 years ago

“A First class job from start to finish,everything was done on time and on price.The team at Valley from the office ladies to the engineers did a great job.They all looked after us and nothing was too much trouble.Its hard to find good companies , add this one to your list.Highly recommended.”

Helpful Report

Posted 7 years ago

“Had a new Combi fitted 5-weeks ago and cannot fault any part of the experience and my new Vaillant boiler. Used Valley's online quote tool to avoid a sales call. The quote only took 10 minutes of my time and at the end I was given a firm price (far cheaper than British Gas). This was followed with a site survey where their representative told me I had unnecessarily requested too much replacement copper pipe and reduced my quote by £30. I'm sure most other businesses would have kept quiet and taken the extra money. I'll be using Valley to replace my parents old and unreliable boiler before winter starts. Can't rate them highly enough. Shame this survey doesn't allow up to 10 stars as I'd have given Valley all 10.”

Helpful Report

Posted 7 years ago

“Freindly, knowledgable and a fair price for a Vaillant boiler. Everything working and can't believe how hot my new radiators are. Should have changed them years ago!!!”

Helpful Report

Posted 7 years ago

“Very impressed with the customer service I have received from Valley Heating Services .The staff are always efficient and friendly and I am very satisfied with the boiler .”

Helpful Report

Posted 7 years ago

“Valley Heating Services installed my boiler and maintain it for me. I have always been extremely satisfied with their work and the customer service is very good .”

Helpful Report

Posted 7 years ago

“When my boiler broke I shopped around with various companies from British Gas to a local man-in-a-van. Of all the businesses I called for a quote, I found Valley Heating very professional from the initial enquiry through to installation. Their sales people were really helpful and not at all pushy. The day before installation they called me, letting me know what time the engineer would arrive. On the day of install the engineer arrived exactly on time and was very diligent. He cleaned up after himself as he installed my new Vaillant boiler. I'm delighted with the quality of the work and the boiler itself is so quiet I sometimes have to check its working! Thank you Valley - I'd definitely recommend this business to anyone needing a new boiler.”

Helpful Report

Posted 7 years ago

“Had a system boiler install from them on the 16th of June as an emergency job Absolutely fantastic service from both the engineers on site & the office staff Couldn't have wished for a better job Thankyou”

Helpful Report

Posted 7 years ago

50five UK Ltd is rated 3.2 based on 168 reviews