“Conflicting information when called about the status of an order, 2 courtesy emails received before the order arrived which I was told to just disregard with no regard for my concerns about the delivery of my order.”
Dear Christian,
My sincere apologies for the inconvenience caused.
Your feedback is appreciated and we will be looking into your conversation to avoid similar incident in the future.
As for your parcel, it is now at the nearest depot hence delivery shall be made very soon.
Many thanks for your understanding.
“Apologies for the poor rating but its always worrying recieving a request to review your product before its delivered. Perhaps I could be brought up to date as to the whereabouts of my goods? ( wow that's a pretentious review)”
Dear Cavan,
My sincere apologies for the inconvenience caused.
Upon checking the courier's tracking system, item is at the nearest depot hence delivery shall be made very soon.
Many thanks for your understanding.
Dear Pauline,
My sincere apologies for the inconvenience caused.
I would like to confirm that your parcel has been sent out on January 7, 2015 and email was sent to you with the tracking details. Delivery shall be made very soon.
Many thanks for your understanding.
Dear Stephen,
I am very sorry for the inconvenience caused regarding our invitation for review.
I would like to confirm that your parcel is now in transit and delivery shall be made in the next few days.
Many thanks for your understanding.
“I find it astonishing that I am asked to write a review on a product that says 5 days delivery yet I still have not received!!! More than that I received an email saying I now have upgraded delivery yet it is still outside of the original delivery date specified. A terrible service!!! In this day and age your delivery should be perfect!!! Not good enough I'm afraid!! You cannot say it is the delivery company's fault as you stipulate the delivery time and don't forget I was upgraded too!! Rubbish!!!”
Dear Philip,
My sincere apologies that you have not received the parcel until now.
As we have dispatched your order on the next working day, invitation was sent to you for a request for feedback.
On the other hand, your item is now in transit and delivery shall be made within the next few days. We hope that you are willing to reconsider as we are able to meet our delivery time frame.
Many thanks for your understanding.
“As I have not received my Samsung tablet I am not happy. I was sent an email stating that the parcel had been delivered on Friday at 4.00pm. I phoned the courier company on Saturday morning and was put through to their international hq who gave me a number for the UK depot. I phoned them and they said someone called Lee had signed for it. We do not have anyone called Lee at our premises. I now have to wait until Monday until the van driver comes back to work so we can find out where he has delivered it to!
NOT HAPPY!”
Dear Kenny,
My sincere apologies for the inconvenience caused.
I have notified the relevant department to investigate this with the courier. Furthermore, an agent shall be in contact with you to provide assistance regarding this matter.
Many thanks.
“Online ordering and purchase simple enough. Then receive a notification from you to say that my order had been given a priority upgrade, sounds great! Yet I'm still to receive the item I ordered on 29/12/14. I have since tracked the parcel of which the courier says it is still at their depot and has been since 31/12/2014! Not particularly 3 working days and certainly not an upgraded service. Furthermore no clear indication when it is likely to be received”
Dear Lynne,
I am very sorry for the inconvenience caused.
According to the tracking details, parcel is now in transit and delivery shall be made very soon.
Many thanks for your understanding.
“Price of the item I ordered was very reasonable, no worries there! That said... The estimated shipping date quoted has passed even after the email declaring my order had been 'upgraded' to priority and I'm still waiting while being bugged by review emails. Always disappointing to have false promise.”
“bought a tablet. good. got upgraded to free tracking and express delivery. very good. DPD the carrier. 5th Jan tablet allegedly with carrier. 6mins 20 secs waiting on 0844 customer support number. very poor. none the wiser so probably use high street next time.”
Dear David,
I am very sorry for the inconvenience caused.
I would like to confirm that your parcel is now in transit and rest assured that delivery shall be made very soon.
Many thanks for your understanding.
“I ordered a Apple Mackbook Pro and I thought it would come with a UK plug, but instead it came with a USA plug, luckily the was a UK adapter within the packaging. There was also no clear indication on the website about the plug, so I was surprised when I saw the USA plug!”
Dear Megan,
I am sorry to hear that your item arrived with a different plug.
An agent shall be in contact with you to provide further assistance regarding this matter.
Many thanks for your understanding.
“I ordered a insta x camera for my daughter which I have not received I've tried to contact but with no avail I would like to know if I'm ever going to get my purchase”
Dear Natalie,
First of all, I am very sorry for the inconvenience caused.
I would like to inform you that item has been sent out via Deustche-post and delivery shall be made very soon.
Many thanks for your understanding.
“This is the second request you have made for me to leave feedback on my recent purchase. However since you gave my order "priority processing and shipment" on the 31st December, I am still without my product. May I suggest you direct your energies to asking your chosen courier, DPD, what they have done with it? Their product tracking website yields no useful information whatsoever!”
Dear Geoffrey,
I am very sorry for the inconvenience caused.
Upon checking the status of the parcel, item is now in transit and delivery shall be made very soon.
Many thanks for your understanding.
Dear Marek,
I am very sorry for the inconvenience caused.
I would like to confirm that your order is now at the nearest depot hence delivery shall be made very soon.
Many thanks for your understanding.
“Item ordered 11 days ago meant to be delivered within 6-9 days. UK courier still waiting for delivery. ValueBasket customer service have no idea when the goods will be delivered”
Dear Anthony,
I am very sorry for the delay of your order.
Upon checking the tracking system, parcel has been successfully delivered. We hope that you are enjoying your purchase.
Many thanks for your understanding.
“I made a purchase from Value Basket in good faith that the product would be shipped from stock. It appears that the item (a camera) had to be shipped from Hong Kong.
As a result, I received several voicemails from the courier (DHL) telling me that I must pay £15 for import duties, VAT and admin charges before they would release the item!!!
As this happened over the weekend, I could not reach DHL - who could not be bothered to call but rather left BT voicemails.
I do not expect I will use Value Basket ever again since the process is simply too painful and stressful. I doubt that I will receive the gift (for my wife) by Christmas now - I am very disappointed.”
Dear Chris,
I am very sorry for the inconvenience caused.
An agent shall be in contact with you to provide further assistance in resolving this matter as we cover VAT.
Many thanks for your understanding.
“i have still not recieved my order of a nikon lens , that i orderd on the 13th dec . so i want to know when i will get my order ? order no 648868 . i hope i get it for christmas or i will NOT be very happy ,i have still not recieved my package on 23-12-2014 . let me know where it is please”
Dear Barry,
I am very sorry for the inconvenience caused.
Upon checking the courier's tracking, the parcel has been successfully delivered. I hope that you are enjoying your purchase with us.
Many thanks.
“Item still not arrived. Advised that the delivery had been up-graded a few days ago, but not told expected delivery date. Just know that it's been collected from Amsterdam.”
Dear Rosemary,
I am very sorry for the inconvenience caused.
An agent shall be in contact with you to provide further assistance regarding this matter. In addition, we have notified the courier to provide us an update about the delivery.
Many thanks for your understanding.
“Purchased camera on 10th December for £329 and it has still not been shipped. It's a present for my daughter and is unlikely to arrive on time. Got an e-mail saying I had priority delivery at no extra cost but Ben I tracked my delivery it's still with FedEx and not even been dispatched. Very very disappointed and will now have to spend time chasing the order. I simply want this package by Xmas.
Also not allowing alternative delivery addresses is a major inconvenience and flaw in the service provided.
Please send my package
Regards
Ribin”
“Ordered an expensive camera, paid by PayPal, all going good. Email shipped according to customer support and a tracking number received for DPD the courier.
I checked with DPD and found the item held in Oldham (Birmingham) for days. When I called DPD they said a record had been created for the delivery hence the issue of the tracking number but the actual package had not been received by DPD from valuebasket.co.uk. DPD said that the package was coming from abroad; according to valuebasket.co.uk it was coming from Milton Keynes.
So far, no package and no likelihood of it, in time for Christmas at least.”
“I ordered a camera for a Christmas present on 10th December 2014 and I am extremely concerned it will not arrive in time. I contacted your Help Desk and was issued a tracking number, but not clear information on how to use it. After considerable searching I found the Carriers web site and it appears my camera reached Singapore yesterday. I am now sorry I placed the order with you.”
Dear Reuben,
I am very sorry for the inconvenience caused.
I would like to confirm that the courier we have used is part of DHL and rest assured that delivery shall be made very soon.
I hope that you could allow a few more days for the delivery.
Many thanks for your understanding.
